Archive for the ‘participation’ Category

Final Review of Learning Layers – Part Three: Comparisons between and reflections on the pilot sectors

January 25th, 2017 by Pekka Kamarainen

In my two previous posts I have started a series of posts on the concluding event of our EU-funded Learning Layers (LL) project – the Final Review. In the first post I explained how we came to the idea to organise the event primarily at the Norddeutsches Zentrum für Nachhaltiges Bauen ((NZNB) – North-German Centre for Ecological Construction Work in Verden, near Bremen).  I then gave a picture of the arrangements on site and on the special agenda of Review Meeting (with interactive exhibition spaces as addition to traditional presentations). In the second post I focused on the contributions of the Construction Pilot – on our topics and how we presented our message (with poster wall, exploitation tables and presentation session). In this third post I will focus on the comparisons between the Construction pilot and Healthcare pilot that I and Tamsin Treasure-Jones presented as tandem-presenters. (In the agenda this was labelled with the title “Future of Learning in digital transformation of SMEs” – led by Graham Attwell. Here I will focus on our reflections on the two sectoral pilots and on our conclusions from cross-sectoral comparison.)

Interests, obstacles and challenges for digital transformation in the pilot sectors

Looking back at the project start we presented the following interests, obstacles and challenges that had a role in promoting or preveing digital transformation in the pilot sectors:

In the Construction sector:

  • Productivity of workforce was emphasised by the representatives of the umbrella organisation of the construction industry (Bauindustrieverband) as a major source of innovation to be be explored.
  • Several pioneering enterprises had introduced earlier digital tools but made negative experiences with non-mature technologies and less user-friendly software solutions.
  • Most construction companies had very restrictive policies regarding the use of mobile devices at construction sites – partly to avoid hazards due to lack of concentration, partly to ensure data protection and data privacy.
  • Most apprentices were not familiar with domain-specific apps and had mainly used to digital tools and Internet for private hobbies and interests.

In the Healthcare sector:

  • The pilot contexts were overshadowed by high workloads and high stakes. Therefore, time for reflection and learning was limited. Readiness for innovations was available, if one could foresee quick wins. The management representatives and staff were wary of technology that is not yet robust or fit for purpose.
  • There was an increasing emphasis to have more collaboration (between teams and SMEs in healthcare) but this tended to create new demands on staff time, information overload and slow down decision making.
  • In  the SMEs usage of digital technology was limited due to lack of WiFi and reliance on traditional desktop computing.

Co-design, capacity-building and user engagement in the pilot sectors

Looking back at the activities in the two sectoral pilots, we can summarise the somewhat different developments in the following way:

In the construction sector:

  • Participative Research & Development dialogue was primarily promoted in one central application partner organisation (Bau-ABC). It involved users (trainers & apprentices) and technical partners but was kept together by a supporting accompanying research team.
  • The co-design process was based on preliminary idea that was revised in an iterative process that prepared the grounds for shaping an integrative and flexible mobile toolset. During this process the Multimedia training schemes had a bridging role in carrying the process to next phases and in promoting the users’ web competences for the piloting.
  • Wider stakeholder engagement served the purpose of promoting the idea of an integrative toolset and getting new impulses and feedback for the co-design.

Co-design, capacity-building and user-engagement in healthcare:

  • Co-design process was shaped with three parallel design teams – involving different sets of users, researchers and software developers from different countries and organisations.
  • In general the activities were based on Design-Based Research process model and on several iterations. At the final phase of the processes they were reaching the stage of partial integration of originally separate tools.
  • Training was built in into co-design and pilot activities but it couldn’t integrate the pilot groups and bridge the gaps.
  • Pilots were extended to wider groups when initial user groups (involved in the design teams) encountered difficulties in making actual use of the tools in the context of work. Wider stakeholder engagement served the purpose of opening the piloting beyond the original co-design teams.

 Signs of transformative practice in the two sectoral pilots

Looking at the experiences in co-design, capacity building and using the tools in the two sectoral pilots, we can summarise the achievements as ‘signs of transformative learning’ in the following way:

In the construction sector

  • The Bau-ABC trainers’ work with their own domain-specific blogs and their project-specific stacks for Learning Toolbox helped them to create ownership of digital tools and confidence to use them. Likewise, the apprentices accepted the use of digital tools and web resources as welcomed enrichment of their learning practices.
  • Some Bau-ABC trainers used Learning Toolbox as an instrument to plan integrated training projects. In this way they could address working interfaces at construction. From the perspective of productivity and energy-efficiency these interfaces (e.g. in the work of bricklayers and carpenters) are of vital importance. Here the engagement of the two trades in joint projects (which require familiarisation in the other trade’s tasks) can be seen as a major step in  developing collaborative projects of different trades.
  • The presentation of Thomas Isselhard on Learning Toolbox in the coordination of work at a construction site (see Video 1 and Video 2) give a clear picture of the advantages of using Learning Toolbox by different parties.
  • Yet, the positive examples referred to need to be seen as ‘instances of change’ which require further support by management decisions and by engagement of further users (see the next point below).

In the healthcare sector

  • The workshops of the Healthcare pilots also managed to create ownership through co-design – such as the participants’ engagement with “our Bits & Pieces” applications.
  • The workshops facilitated moving from a culture of cooperative (externally coordinated) to collaborative (mutually coordinated) work – overcoming fears around change of own & others’ work.
  • The pilot activities enabled a wider group to act as developers of new ideas, not only as reviewers (of the usability of the tools).
  • Yet, the above mentioned  learning experiences in the project activities were not enough to overcome the hurdles in the organisational everyday life (see the next point below).

Lessons from the project work (altogether) in the two sectoral pilots

Lessons from construction pilot

  • Major part of the co-design, capacity-building and piloting activities took place in the training centre Bau-ABC. It was relatively easy to integrate the activities into the training projects. Also, given its various training activities Bau-ABC was in a position act as a multiplier-organisation in its various networks. This is also the case with the Verden-based Netzwerk Nachhaltiges Bauen ((NNB) – Network for Ecological Construction Work).
  • In the pilot activities the Learning Toolbox proved to be a flexible toolset that could be easily customised to support trade-specific learning as well as coordination of construction work at construction site.
  • Concerning the roll-out to construction companies, it has been essential to demonstrate the Learning Toolbox at the stage of ‘working tool in action’ to get construction companies start their own pilots. These, however require a greater degree of customisation and integration of ‘learning’ with the optimisation company-specific work and business processes.

Lessons from healthcare pilot

  • Major part of the co-design, capacity-building and piloting took place in General Practice stations – in which there was less time and space for introducing new tools and practices in the middle of daily work. In the exploitation phase it became clear that organisations that are responsible for education/training of healthcare professionals are in a better position to start the initial piloting.
  • The pilot activities in Healthcare sector focused on tools that were designed for collaborative use (across the organisation or particular networks or teams). It appeared that in many cases there was a risk of ending up with parallel processes (for those using the tools and those not getting involved) and therefore the use of tools could not be established as a general practice. In this respect the use of Learning Toolbox has been less dependent on the number of users within the organisation.
  • Also in the exploitation activities in Healthcare sector it has been important to have examples from using the tools in real work settings to facilitate transfer of innovation beyond the original contexts (the organisations involved in co-design activities).

– – –

I believe that this is enough of the comparisons between the two sectors. In my next post I will give a picture on the questions raised by our presentations, on the related discussion and on the feedback from reviewers.

More blogs to come …

 

 

Final Review of Learning Layers – Part Two: Presentations on the Construction Pilot

January 24th, 2017 by Pekka Kamarainen

In my previous post I started a series of posts on the concluding event of our EU-funded Learning Layers (LL) project – the Final Review. I also explained how we came to the idea to organise the event primarily at the Norddeutsches Zentrum für Nachhaltiges Bauen ((NZNB) – North-German Centre for Ecological Construction Work in Verden, near Bremen).  I then gave a picture of the arrangements and the agenda of Review Meeting and how we made use of the spaces provided by the NZNB to present our work in a more dynamic and dialogue-oriented way. In this post I focus on our reporting on the Construction Pilot – what we reported and how we presented our message (taking into account the different arrangements we had prepared before the review panel arrived.

Construction Pilot: Exhibition space and presentation session

We started our contributions with a ‘guided tour’ round the Exhibition space of the Construction Pilot and the first station was the Poster Wall that presented the story of construction sector pilot activities (with focus on Bau-ABC Rostrup. The poster wall consisted of nine posters that presented the different phases of co-design processes, training measures and emerging impact (the vertical columns). However, when reading the horizontal rows, the story became an integrated picture on mutually supporting activities that paved the way for increasing involvement of the users (Bau-ABC trainers) and demonstrated how they became owners of their own multimedia learning and of the use of Learning Toolbox in vocational training (in their trades and in joint initiatives). Below the screenshots give an impression of the poster wall:

screenshot-2017-01-24-17-48-57

Screenshot 1: Posters on co-design processes, training and expectations at an early phase of the project

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Screenshot 2: Posters on progress with co-design, training and using tools in the interim phases

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Screenshot 3: Posters on co-design (by users), training results and getting feedback on tools in the advanced phase

At this stage two Bau-ABC trainers – Markus Pape of the carpenters and Stefan Wiedenstried of the road-builders – had joined us and could answer to questions concerning their role in the pilot and on their experiences on using their trainers’ blogs and the Learning Toolbox in their training activities. With an additional poster Melanie Campbell highlighted the impact of Learning Layers activities at the organisational level and the steps that Bau-ABC has taken towards shaping its own Digital Agenda. Also, on the follow-up activities she had a separate poster to present the DigiProB project in continuing vocational training as a successor activity.

The exploitation tables: Start-up initiatives and successor projects

The next station in the ‘guided tour’ were the two exploitation tables. The first one presented the start-up companies that take the work of Learning Layers further on commercial basis. Here, the most important for us is the Bremen-based “stack.services” that has been founded by the developers of the Learning Toolbox (LTB) to support the use of the tool. After the project it will be the main partner for the follow-up activities that will use LTB. In the second table the reviewers got an overview of different UK- and German-based follow-up projects in which LTB is being used. Also, they got information on current talks with companies that want to start using LTB independently of publicly funded projects.

The presentation session: Insights into changing practices in training/learning and into evaluation studies

In the presentation session Lars Heinemann emphasised that the capacity-building in multimedia and web competences needed to get integrated into the pedagogy based on action-oriented learning (Handlungsorientiertes Lernen). He pointed to the evidence already provided by the Bau-ABC trainers. In the subsequent presentation Markus Manhart provided insights into the findings of evaluation studies concerning the following aspects: a) Challenges and barriers, b) Changes in learning and working practices and c) Enhancement of pedagogy in training. Here, the two Bau-ABC trainers could give further examples on their own use of Learning Toolbox and on the impact on the learning behaviour and motivation of apprentices. In the final presentation Thomas Isselhard presented an example on the use of Learning Toolbox in the marketing of good quality construction work in the competition “Grüne Hausnummer” (Green label on the quality of ecological and energy-efficient construction work).

– – –

I think this is enough of the presentations on the construction pilot. Altogether, my impression was that we gave a coherent and genuine picture of serious efforts to achieve results. The contributions from the evaluation studies supported the picture that was given by the application partners and the accompanying researchers – the Learning Toolbox was becoming a tool that was appreciated by the users (alongside the trainers’ blogs that emerged as a result of the Multimedia training initiated by the project)- However, for further steps they needed further steps at the level of their own organisations and network partners. Yet, the interested partner organisations were taking initiatives to start their own pilots. Given this picture, we were in a good position to compare the results and learning experiences between the two sectoral pilots.

More blogs to come …

Final Review of Learning Layers – Part One: The Event and the Arrangements

January 21st, 2017 by Pekka Kamarainen

This week we had in our program the concluding event of our EU-funded Learning Layers (LL) project – the Final Review. Normally such an event is organised at the premises of the respective Directorate General of the European Commission – in our case the DG Research which is located in Luxembourg. However, after our Year 2 Review Meeting the said building has been demolished and the DG Research has moved to temporary building. Therefore, also the review meetings have bee organised  in such a building or elsewhere. This gave us the rise to propose that our final review would be organised at the premises of one of our application partner organisations – to give the Project Officer and the review panel a chance to get a more lively picture of the impact of our work. This proposal was accepted and we had a brief discussion on the remaining options. In general, the construction sector training centre Bau-ABC Rostrup would have liked to host such an event, but it was not possible, because in January their meeting rooms are fully booked for continuing vocational training courses. Therefore, our best option was to organise the event primarily at the Norddeutsches Zentrum für Nachhaltiges Bauen ((NZNB) – North-German Centre for Ecological Construction Work in Verden, near Bremen). Below I try to give a picture of the arrangements and the agenda of Review Meeting and how we made use of the spaces provided by the NZNB to present our work in a more dynamic and dialogue-oriented way.

Making appropriate use of the spaces of the NZNB

We came to the conclusion that we should organise the first day of the review meeting around two ‘exhibition spaces’ that portray our two sectoral pilots. In addition, we would present the work of the host organisation. Therefore, we located our activities into a workshop hall (“Panzerhalle”) and into the meeting rooms above the clay and strawbale construction hall. There we had a large meeting room, part of which we then used for the two exhibition spaces. Having structured the main part of the agenda for these internal exhibitions and supporting presentations, we arranged that during the lunch break the review panel could have a chance to visit briefly the permanent exhibition of NZNB on ecological construction work in their main building. Also, we wanted to give them a brief presentation on the clay and strawbale building techniques and the courses organised in the workshop building.

Presenting our work with visual images, tool demonstrations and coniverations

For the exhibition spaces of the two sectoral pilots we had some common content and then somewhat different settings:

a) As the common content we had a Mini-Poster Wall that presented all the Learning Toolbox (LTB) stacks that had been prepared for piloting or demonstration purposes.

b) For the Healthcare exhibition space we had following contents and activities that were offered for free explorations:

  • Posters that had been used at Online Educa Berlin (2015) to present the tools piloted in the Healthcare sector;
  • Posters that had been used at AMEE 2015 conference to demonstrate the usability of Learning Toolbox in Healthcare Education and in related conferences;
  • Games table to demonstrate further uses of the tools of the Healthcare sector in their original and spin-off contexts.

c) For the Construction exhibition space we had the following contents and spots that were offered as ‘guided tour’:

  • Poster wall that portrayed the mutual realations of Learning Layers pilots activities with 9+1 posters (and an additional poster for the spin-off project DigiProB in Continuing Vocational Training.
  • Spin-out table to present the (emerging) start-up companies that will take over the responsibility of some LL tools after the funding period (Learning Toolbox, AchSo, ZoP-tool).
  • Exploitation table for presenting follow-up projects (including LTB-pilots in Germany, Estonia, Spain, UK).

Giving visibility to our application partners and to the use of LTB

One of our major points was to engage our application partners in the ‘exhibition spaces’ and in the supporting presentation sessions. For this purpose we had made arrangements to Thomas Isselhard from the network for ecological construction worj (Netzwerk Nachhaltiges Bauen) to present his ways for using Learning Toolbox in construction work. Likewise, we had invites two full-time trainers (Lehrwerkmeister) from Bau-ABC to present their initiatives for using LTB and their experiences on using it in apprentice training.

During the two preparatory days we inserted most of the content to the Learning Toolbox to make the two ‘exhibition areas accessible via LTB-stacks.

– – –

I think this is enough of the advance planning and of the preparatory measures that we took during the two preparatory days (Monday and Tuesday) this week. It is worthwhile to note that we had arranged the accommodation of our guests in Bremen (and transports between Verden and Bremen) so that the guests could also explore Bremen in the evenings. On the final day of the event we had relocated the meeting to Bremen to make the travel arrangements easier. So, this was a brief overview on our preparations. In my three following blogs I will give more information on our presentations and on the discussions.

More blogs to come …

Once more Learning Layers – Part Four: Drawing conclusions across the pilots in construction and healthcare

December 3rd, 2016 by Pekka Kamarainen

With this series of posts I am completing one of the final tasks in our EU-funded Learning Layers (LL) project – analysing the work in the two sectoral pilots – construction and healthcare – from a comparative perspective. At the end of the work we need to consider, what we have learned from parallel pilots and what conclusions we can draw on the basis of comparative analyses. In this respect I am have presented extracts from a joint draft document on which I am working with my colleagues Tamsin Treasure-Jones and Graham Attwell. With these posts I try to ‘blog into maturity’ the preliminary thoughts we have put into discussion. In the previous posts I presented some starting points and insights into the processes as well as reflections on the parallel pilots. In the final post I outline conclusions across the pilots. (Here, as in all posts, the input on healthcare pilot is provided by Tamsin Treasure-Jones.)

Whilst it has been relatively easy for us to present the stories of the two pilots (even in a comparative setting), it is difficult to draw conclusions across the pilots – and to keep the complex picture of the contexts in one’s mind. Therefore, we are very cautious about presenting cross-cutting conclusions. Below, after several iterations I present our joint conclusions:

Concluding reflections – across the sectoral pilots

Altogether, it is difficult to formulate conclusions that could link together either success factors of the two different sectoral pilots. The circumstances were very different and the processes as well. However, some of the challenging experiences can be formulated as ‘paradoxes of co-design work’:

  1. Co-design processes that start with a focus on very specific needs of particular user groups are not always able to pursue their work consequently to an end. Iterations and eventual revisions are natural elements of such processes. Radical shifts of emphasis during the process may lead to more flexible or better solutions but equally they can also cause a loss of momentum.
  2. Processes that have created a ‘milieu’ of participative events and exchanges between the developers and users may be influential as facilitators of multimedia learning and upgrading of user-skills. Yet, positive experiences in the preparatory work do not necessarily guarantee successful deployment of tools in actual practice. Here it is necessary to look at the context in which the introduction of the tools takes place. There are limits to what a project can achieve when working in a complex and changing environment.

Concerning the changing of practices, takeup of the tools and transferring ownership of innovation, the experiences of both sectoral pilots emphasise the importance of critical transitions, such as:

  • Radical changes in the initial design idea should be supported in responsive co-design work. Yet such changes need to be made with care, since they can introduce problems (loss of motivation, dropping good ideas too early, losing the link to the original well-understood context) as well as leading to improvements.
  • Moving from the work with the initial group (involved in the co-design) to work with a similar group that had not been engaged in the co-design work. In such situations the new users may be less motivated to work with tools that are under preparation; they have not developed the same personal investment and feelings of ownership as the co-design group
  • Transferring the innovation from the initial pilot context to new ones with different user groups. If the tools can be easily customised for new contexts, engagement of users may be easier with new groups of users who first encounter the tools when mature.

In this respect, sustainable deployment of tools like the ones of the Learning Layers project require the readiness of both individuals, organisations and networks to complete the transition to use them. The introduction of the tools that were piloted has not been merely a replacement of older tools with newer ones. The pilots with collaborative tools have required changes in routines, knowledge processes and patterns of sharing information. If only some of the users are ready to complete the transition to new tools, then there is a risk that the tools are not used at all. If the tools can be used individually, for limited user groups and for collaborative processes (as the Learning Toolbox), then the transition can proceed from smaller pilot groups to wider use more easily.

I guess we managed to complete our  work in a good way. I think we got the mainlessons pulled together.

More blogs to come …

 

Once more Learning Layers – Part Three: Reflections on parallel pilots in construction and healthcare

December 3rd, 2016 by Pekka Kamarainen

In this series of posts I am working with one of the final tasks in our EU-funded Learning Layers (LL) project – analysing the work in the two sectoral pilots – construction and healthcare – from a comparative perspective. At the end of the work it is necessary to consider, what we have learned from parallel pilots and what conclusions we can draw on the basis of comparative analyses. In this respect I am presenting extracts from a joint draft document on which I am working with my colleagues Tamsin Treasure-Jones and Graham Attwell. With these posts I try to ‘blog into maturity’ the preliminary thoughts we have put into discussion. In the previous posts I presented some starting points and insights into the processes. In this post I present our reflections on the parallel pilots – to be continued in the final post with conclusions across the pilots. (Here, as in all posts, the input on healthcare pilot is provided by Tamsin Treasure-Jones.)

Reflections on different factors influencing project work in the pilot sectors

In the light of the above presented process characteristics and findings it is appropriate to reflect the lessons from the two pilot sectors with their respectively different processes of project work. Below we summarise the lessons of the two sectoral pilots concerning

  • factors that facilitated successful project work and take-up of innovation,
  • factors that caused hindrances and required efforts to overcome them,
  • factors that enabled transfer from initial pilot contexts and supported wider engagement of users.

Lessons from the construction pilot

  1. In the primary pilot context – training centre Bau-ABC – it was possible create a multi-channelled research & development dialogue, in which different activities supported each other. Work process analyses, analyses of critical bottlenecks in training, pedagogic reflections on the use of tools – all this contributed to the shaping of the Learning Toolbox. Furthermore, in the trades that have been involved in the pilots, the apprentices have taken the Learning Toolbox as an adequate support for their own learning processes.
  1. During the pilot activities the following hindrances and restrictive factors were experienced and partly overcome: a) The initial design idea (comprehensive digitisation of training materials) was too specific to the primary pilot organisation and too complex in technical terms. This was overcome with the concept of Learning Toolbox and with its open and flexible framework. b) At a later phase the gaps of multimedia competences in the pilot organisation were seen as a risk for successful tool deployment across the organisation. This was partly resolved by introducing the Theme Room training scheme as a ‘whole organisation’ engagement.
  1. The transfer of innovation from the initial pilot context (training centre) to further pilot contexts – to construction companies and to other organisations in construction sector has been enhanced by the following factors: a) A specific impact case was presented by a construction site manager who demonstrated the usability of Learning Toolbox as means to share information in real time (and for reporting from the construction site). cb In promotion events both the training-related examples and the case of construction site management have enabled the company representatives to express their own interests on using Learning Toolbox.

Lessons from the healthcare pilot

  1. Factors that appear to have supported adoption of the tools and transformation of practice include working with organisations whose key remit/focus is training/education. This occurred with our work with both PCTC and AMEE. Both organisations had the interest and knowledge to see how they could use the tools within their practice and to use their own resources to support this. Another approach that has led to change in healthcare has been the involvement of a commercial/development company (PinBell) who already have a related product (Intradoc247) in the market.
  2. Factors that appear to have hindered adoption of the tools and transformation of practice include the workload pressures within the healthcare SMEs. Learning Layers was working within the UK healthcare sector at a time of constant change and national reorganisation. Staff feeling under pressure have little time to devote to R&D projects which do not have a clear service delivery output. The co-design activity did lead to some healthcare professionals feeling ownership of the tools.  However, this engagement and adoption did not appear to transfer fully when the tools were taken beyond the co-design teams and into their networks for the pilots.
  3. Factors that have facilitated transfer beyond the initial contexts in healthcare include the use of the tools by healthcare professionals in real work settings and their own presentation and championing of the tools to others. Based on their understanding of the tools (developed through their engagement in the co-design work), healthcare professionals were able to present the tools to their healthcare networks and engage those networks in the pilots. However, this approach only succeeded in getting the wider networks involved in the pilots, it did not yet lead to the wider networks adopting the tools or making long-term changes in practice.  

I think this is enough of our reflections on the two parallel pilots. We already start to see different constellations of facilitating and challenging factors coming up. In the next post I conclude this series with our reflections across the pilots.

More blogs to come …

Once more Learning Layers – Part Two: Comparative insights into both pilot sectors

December 3rd, 2016 by Pekka Kamarainen

In this series of posts I am working with one of the final tasks in our EU-funded Learning Layers (LL) project – analysing the work in the two sectoral pilots – construction and healthcare – from a comparative perspective. At the end of the work it is necessary to consider, what we have learned from parallel pilots and what conclusions we can draw on the basis of comparative analyses. In this respect I have been working with my colleagues Tamsin Treasure-Jones and Graham Attwell with a joint draft document. In this series I present extracts from our document as ‘loud thinking’ to ‘blog them into maturity’. In my first post I presented our approach and the starting points of the sectoral pilots. In this post I present some insights into project work in the two pilots. In the final posts I will present our reflections and some emerging conclusions. (Here, as in all posts, the input on healthcare pilot is provided by Tamsin Treasure-Jones.)

Insights into project work in the two parallel pilots

“In both sectors the general approach was to adopt co-design and capacity for implementing and rolling out the technology in the application partner organisations. In addition to work in the primary pilot contexts, the pilot teams engaged additional, ‘secondary’, contexts.”

“In construction the process started as digitisation of existing training and learning resources and through  a process of research and development dialogue. In this context the co-design shifted from digitisation of learning content to shaping a flexible digital toolset – the Learning Toolbox (LTB). The Bau-ABC trainers adopted the Learning Toolbox as part of their normal practice and starting to develop digital learning resources themselves. This activity enhanced their efforts to change the role of the trainers from a more didactic role to a facilitative one.

In the outreach activities to present the LTB to other users in construction sector the ‘champion case’ has been the example in which a architect Thomas Isselhard (from the network for ecological construction work) demonstrates how to use the toolset in managing a construction site and the cooperation between different craftsmen. In the light of this example the construction companies have developed their own ideas, how to use the LTB for their purposes.

In healthcare the initial empirical and co-design work had identified three potential opportunities for technology to support informal learning at the healthcare workplace. Co-design teams w followed a Design Based Research approach to the subsequent development and field-testing of the tools – Bits & Pieces, Confer and Living Documents. By the end of the third year the tools had been used by small groups within each General Practices within a short field-study to support their collaborative work. There was some evidence that the groups involved in the pilots started to work in a more collaborative way. Yet, there is little sign that the pilot tools themselves will continue to be used beyond the project.

However, Learning Layers had involved a key commercial partner (PinBell) in the co-design work to help with longer-term sustainability. PinBell’s Intradoc247 software is a leading intranet solution designed specifically for General Practices. Therefore the changes in practice observed within the pilot activities may be continued through the use of collaborative working functionality now embedded within Intradoc247 and supported by PinBell.

The wider stakeholder engagement work in healthcare has involved work with a regional training company (Primary Care Training Company – PCTC) and an international medical education organisation (Association of Medical Education in Europe – AMEE). In year 4 with the maturing of Learning Toolbox, PCTC identified the possibility for it to support their annual conference for Healthcare Assistants and they are now also exploring whether it can support their training courses.  Learning Toolbox was successfully used as part of the technology-enhanced informal learning package at AMEE’s 2016 conference.”

I think this is enough on the implementation of the two pilots and of the outcomes at the end of the day. In my next post I will present reflections on the processes (relative strengths and weaknesses) in the parallel pilots.

More blogs to come …

 

Once more Learning Layers – Part One: Learning lessons from both pilot sectors

December 3rd, 2016 by Pekka Kamarainen

Twice I have already tried to say goodbye to project work in our EU-funded Learning Layers (LL) project – in vain. Having completed the reporting on the construction pilot with the the forthcoming web documents (impact cards, learning scenarios and methodology documents) I thought that I could step to a follow-up phase. However, at that point I had not realised that there is one more pending task that we need to address in the context of our reporting. We need to have a closer look at the efforts, achievements and experiences in the two sectoral pilots – construction and healthcare – with a comparative view. We need to see, what specific lessons we have learned in each of them and what conclusions we can draw on the basis of both sectoral pilots. So, now I am working with my colleagues Tamsin Treasure-Jones and Graham Attwell to summarise the picture of the two pilots in one document and to outline common conclusions.

In this series of posts I present some extracts from our draft document – firstly the starting points, then some insights into project work and some reflections on the parallel pilots and finally some emerging conclusions across the pilots. I hope that my colleagues accept my way of ‘thinking aloud’ in blogs and ‘blogging through’ the draft texts to maturity – this is the way of work I have learned during the LL project. So, here we go with the first extract:

“Challenges for research & development activities and for valuing the achievements

The Learning Layers project has worked in two pilot sectors – construction sector and healthcare sector. The aim has been to develop and introduce appropriate tools and technology solutions that support the application partners in workplace-based learning, knowledge sharing and networking – given the sectoral boundary conditions. However, during the project work the pilot teams have encountered also several hindrances as well as organisational and cultural barriers.

In the reporting of the project this has been taken into account by providing a picture on the progress in both pilot sectors. This may easily lead to particularisation of the view – the achievements of the project are to be judged on the basis of success in particular pilot organisations with the respective tools and measures introduced there. This would leave to margins the fact that the project worked towards integrative tool development and that the sectoral pilot teams tried to learn from each others’ experiences. Therefore, this document provides comparative insights into project work in the two pilot sectors and reflects on lessons learned when comparing the experiences and achievements.

Starting points for the sectoral pilots

Starting points for Construction pilot

In the beginning phase  of the project following kinds challenges, problems and interests were identified in the initial interviews and stakeholder talks in the construction sector:

  • Recent innovation campaigns of construction industry and trades (see e.g. the joint document of construction sector stakeholders “Leitbild Bau”2009) highlighted improvement of human productivity as a major innovation factor. At the same time construction sector was suffering from lack of skilled workers and apprentices.
  • Construction companies that had pioneered with digital tools, mobile offices and first-generation apps at construction sites had made negative experiences with non-mature technologies, less user-friendly software solutions and compatibility problems between different tools and apps. Construction sector trainers had mostly encountered such ‘domain-specific’ apps that were designed for laymen users but were not adequate for professional use (or as support for learning).
  • Apprentices were not familiar with domain-specific apps and had mainly become familiar with digital tools, web resources via private use of Internet.
  • Most construction companies were very restrictive regarding the use of mobile devices at construction sites – partly due to data privacy issues, partly due to hazard risks and partly because use of such devices was perceived as distraction.

Given this background, the training centre Bau-ABC was interested in starting pilot activities that would give mobile technologies a new role in construction work, training and learning.

Starting points for Healthcare pilot (Prepared by Tamsin Treasure-Jones)

In the healthcare sector the Learning Layers project was working with General Practices within the UK National Health Service. These General Practices are independent, SME organisations (usually owned by a partnership of doctors) employing doctors, nurses and other healthcare professionals to deliver first-line healthcare services to their registered patients. In the early stages of the project the following issues were identified from the empirical work (interviews, focus groups, observations) and stakeholder meetings with these healthcare professionals:

  • There was an increased emphasis on collaboration both within General Practices (working in interprofessional teams) and between General Practices (working in the newly set-up Clinical Commissioning Groups and Federations).
  • This collaboration was currently being facilitated mainly through email and face-to-face meetings but healthcare professionals felt that this was not effective, was contributing to their information overload and was inhibiting the work.
  • The General Practice work was mainly office-based, using PCs, and the General Practices did not have wifi installed nor any plans to add this.
  • The key driver for the General Practices was healthcare service delivery and improvement, particularly through collaboration.

I think this is enough of the challenge that we are facing when comparing our project experiences and process histories in the two pilots. In my next post I will give insights into the processes – and into the findings that we are considering.

More blogs to come …

 

Goodbye Learning Layers (Version 2.0) – Welcome follow-up activities

November 17th, 2016 by Pekka Kamarainen

Two weeks ago I wrote and published my ‘Goodbye’ message to our EU-funded Learning Layers (LL) project. Obviously, I was too hasty – my work in the project was not over although my contract had come to an end. And apparently my colleagues guessed this because they didn’t react as if it were really the end. During the two last weeks I have been heavily involved in finalising the contributions of the LL Construction Pilot to the final deliverable. Now – as far as I am concerned – that work is done. I pass the ball and leave the field.

In the meantime I pulled the original ‘Goodbye’ blog out. Now it is time to publish it again. Here it comes:

The Goodbye Message

During the last four years most of my blogs have been related with our EU-funded Learning Layers (LL) project (2012-2016). I have used my blog to document the ongoing work, present our contributions, report on achievements and reflect on lessons learned. Now this period is over. This week  my contract with the project came to an end. During the last few weeks I have been writing our contributions to the final deliverable of the project. There are still some tasks to be completed but by and large the work is done. This is also reflected in my latest blogs on wrapping up our experience.

Now it is time to welcome the follow-up phase. However, in my case there is not a seamless transition from this project to immediate successor project. Instead, I have to go through an interim period during which some solutions have been found and others are being sought. At the same time I have to cope with health issues that take their time as well.

On the whole I try to put on top in my mind the good experiences with the Learning Layers project and the Construction pilot. We have achieved a lot and learned a lot – and this is not all wrapped up in the final deliverable or in my 170 blogs during these years. There is a wealth to look back and an experience to build upon. I hope that the opportunities are round the corner (if not quite at hands).

I now thank the colleagues with whom I have worked in all participating countries and at all phases of the project. I hope you all the best. And I hope that I still meet some of you in the final review and in the follow-up activities. If I were asked to give an honest answer, how I felt about the project, I would ask De Dannan to give a musical answer for me:

DeDannan – Arrival of the Queen of Sheba (In Galway Bay)

And if I were asked to give an honest answer, how I feel about stepping out of the project, I would also ask De Dannan and the visiting vocalists Eleanor Shanley and Ronnie Drew to give it for me:

Restless Farewell / The Parting Glass – Eleanor Shanley & Ronnie Drew

So, with this post I close my last Logbook on Learning Layers blogs on Working & Learning.  Now it is time to enter a new phase of blogging after this project experience. I will continue blogging – working and learning – but in a new era.

More blogs to come …

Learning Layers goes ResearchGate – Construction Pilot and Theory Camp follow-up

November 16th, 2016 by Pekka Kamarainen

Quite some time my blogs have focused on producing contributions to the final deliverable of our (still) ongoing EU-funded Learning Layers (LL) project. Now these contributions are taking shape and are being edited as part of a group picture of the results of the whole project. This gives me rise to work with the question: How can we make sure that we take full benefit of the legacy of our project? One part of the answer is to edit a good final deliverable (that will happen). Another part is to make sure that the working documents and reflection documents produced at different stages of the project are not getting lost but are being ‘harvested’ as well. With both aspects in my mind I have recently worked to build up the Learning Layers presence on ResearchGate. I have created two project spaces – one for “Learning Layers Construction Pilot” and the other for “Learning Layers Theory Camp follow-up”.

RG project space for “Learning Layers Construction Pilot” – what for?

The decision to set up a project space for Learning Layers – and in particular for the Construction Pilot – grew out of the need to create commentary spaces that point to the Learning Layers materials that I am uploading to ResearchGate anyway. Firstly I used that space as means to provide some samples of information – news updates on series of blogs and lists of articles – as ‘starters’ to get familiarised with our project. Now that our final contributions are taking shape, this project space provides an opportunity for ‘sneak preview’. Moreover, since some of the draft documents will be edited shorter, I have uploaded the original draft versions (ODV) in full length.

As of today we find the following final documents of the Construction Pilot as ODVs on ResearchGate:

  • Use of Learning Toolbox (LTB) by Bau-ABC Trainers and Apprentices (Impact Card C-11, Construction pilot, Germany)
  • Multimedia Training for and with Bau-ABC trainers (Impact Card C-12, Construction pilot, Germany)
  • Learning Toolbox (LTB) as Support for Action-Oriented Learning in the Apprentice Training of Bau-ABC – Instances of Change (Learning Scenario S-09, Construction Pilot, Germany)
  • Learning Toolbox as Support for Organisational Learning and Cooperation at a Construction Site in Verden – Instances of change (Learning Scenario S-02, Construction Pilot, Germany) Motivation and Theoretical Contribution
  • Accompanying Research and Participative Design in the Pilot activities in the Training Centre Bau-ABC (Methodology Document M-10, Construction Pilot, Germany)
  • Training interventions as capacity-building for digital transformation in the Training Centre Bau-ABC (Methodology Document M-11, Construction pilot, Germany)

As the project is coming to an end, this space will also provide insights into follow-up activities.

RG project space for “Learning Layers Theory Camp follow-up” – what for?

The second project space was created quite recently to ‘harvest’ the contributions to the Learning Layers Theory Camp (March 2014) that were prepared by the ITB team. Whilst there was some kind of follow-up at the consortium level with some meta-themes, the contributions provided by us were not discussed widely. Yet, we had put some effort to cover some theoretical, methodological and research-strategic issues. Now, in the final analyses and in the the transition to follow-up activities, it is useful to revisit some of these themes and our theoretical contributions from the earlier phase of the project. Currently we have following main documents allocated to this project space:

  • WP1/ Work Process Knowledge: Introduction to the reviewing of the legacy of the EU-funded Work Process Knowledge network (FP4 – TSER)
  • WP2/ Work Process Knowledge: Revisiting the Theme ‘Work Process Knowledge’ and its implications for vocational education and training – The position the WPK network
  • Commentary 1 on theoretical foundations of the Work Process Knowledge network (based on the synthesis article of M. Fischer and N. Boreham 2004) – 2014
  • Commentary 2 on empirical studies of Work Process Knowledge network – based on the interim synthesis article of M. Fischer and N. Boreham
  • WP Accompanying Research: Reviewing the role of Accompanying Research, Interactive Research and Action research as support for participative design processes
  • Commentary note 1: Activity Theory – Foundations, conceptual evolution, implications for a developmental research strategy – 2015
  • Commentary note 2: Activity Theory – Intervention research cases, Change Laboratory processes and research findings – 2015

As the project is coming to an end we will also rework with these materials as well when we are preparing (secondary) analyses of the empirical findings and reflection papers on our fieldwork.

– – –

I think this is enough of the Learning Layers presence on ResearchGate – as far as the project spaces “Construction Pilot” and the “Theory Camp follow-up” are concerned. Both will have a life beyond the funding period of the current Learning Layers project.

More blogs to come …

 

‘Methods’ or process innovations in Learning Layers research – Part Two: Reflections on training innovations

November 15th, 2016 by Pekka Kamarainen

In my latest blog I started yet another series of posts on our contributions to the final deliverable of our EU-funded Learning Layers (LL) project. I might be repeating myself but it is worth reflecting, what kind of learning experience we have made with our partners in the Learning Layers Construction pilot. At the end of the journey  we are able to highlight what all has contributed to the innovation processes we have been working with. In my previous post I discussed this with focus on the role of accompanying research in a process of multi-channeled research & development (R&D) dialogue. In this post I focus on the role of training interventions in our project experience.

Here I have been working with a similar question (as in my previous blog), how to present our training interventions as a contribution to the innovation process (that we have gone through together with our application partners):

  • Can we claim that our training interventions have been based on a pre-designed ‘training method’ that guided the shared learning into good results? Can we present this ‘training method’ as the legacy of our project?
  • Or – shall we interpret our training and learning experiences as a more complex process innovation in which we played a part – an active part, but yet only a part of the common story? Shall we present the training interventions as a thread in the story of the R&D dialogue – and as part of the same legacy?

This time I present the answers that we can give by using extracts from our document “Training interventions as capacity-building for digital transformation – Construction pilot”. And here again, I hope that the extracts from the longer report text give a clear idea, what our answer is and why.

Starting point of our training interventions: Need for shared learning to bring co-design work forward

“This document provides insights into the role of training interventions as support for co-design processes and related research & development (R&D) dialogue in the construction pilot. The following developments are highlighted:

  • The training interventions were introduced as a process innovation alongside and within the co-design (not as a finalised ‘method’ to be implemented).
  • The early Multimedia training activities were introduced as a separate initiative, but gradually they became an important support for refocusing the co-design process.
  • The Theme Room training campaign became a ‘whole organisation initiative’ and paved the way to use the Learning Toolbox (LTB) in the apprentice training projects of Bau-ABC in different trades.
  • The Theme Room concept was proposed for a longer training campaign with more features. The documentation of the concept and use of materials (in Moodle) makes it possible to customise the approach (including the use of the LTB as a specific theme for training and tool for learning).

In the light of the above the training interventions were introduced firstly as ad hoc measures to support the co-design process. Firstly, they were planned as awareness-raising events with practical tasks to consolidate learning gains. Then, after a short interim period the Bau-ABC trainers prepared a new initiative  that aimed to raise the user-competences of the entire training staff to a new level. Looking back, this process can be reconstructed as two phases of training interventions with an interim phase, during which the initiative shifted from the research and technology partners to the application partners.”

Reflections on training interventions: Process innovations alongside co-design and involving all parties

Looking back, it is apparent that the training interventions were not launched on the basis of ready-made method taken from a textbook. Instead, they were introduced as a process innovation that responded to certain challenges in the co-design work. The dynamics of the process innovation can be summarised in the following way:

Firstly, the Multimedia training activities were introduced as a separate initiative – rather loosely linked to the co-design process. Then, thanks to the learning progress of participants, the training results (the start of the blogs, the work with videos) became an important support for the refocused design work. With the Bau-ABC trainers’ own videos on opportunities and challenges for learning they could give impulses for the shaping of the Learning Toolbox.

Secondly, after the early Multimedia training the Bau-ABC trainers wanted to introduce a lightweight follow-up activity with their weekly sessions for informal exchanges. However, they came to the conclusion that such activities do not support their learning sufficiently. Therefore, they proposed the Theme Room training concept and its implementation as a ‘whole organisation initiative’ in Bau-ABC. In this way the trainers’ informal learning was to be strengthened in collaboration with the research partners. This provided a new opportunity to bring the ongoing phase of design activities closer to the trainers’ learning processes.

Thirdly, the Theme Room concept was proposed as flexible training model for open learning processes that were using given learning spaces (‘rooms’) for going through work-oriented learning processes that were shaped as themes. The pace was to be kept flexible and the ‘booking of rooms’ in force until the participants had completed their tasks. Then the rooms could be re-furnished. In this sense the model was designed for continuing and customised learning processes. In the first implementation it was neither possible to introduce the Learning Toolbox nor to make any use of it. However, after the successful pilot testing in Bau-ABC it is possible to make the use of Learning Toolbox a central element of such training and to make using its functionality in a wide range of learning tasks.

– – –

I think this is enough of the training interventions and their role in the whole process. We may not have drawn all the conclusions from this rich experience. And we may not have thought through, how to build upon this experience in the follow-up activities. However, we have made enough experiences to see, how the training interventions nurtured the co-design work and how the Theme Room concept can be enriched with the use of Learning Toolbox. This is clearly ‘social shaping’ (Gestaltung) in practice – both elements are co-shaping each other in a dynamic process. And we need to to take this experience further.

More blogs to come …

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