Time have changed.  Most researchers I know rely on online sources these days. Despite attempts by some publishers to prevent open access, many authors place a pre-publication copy of their work online anyway. This is merely anecdotal. But  a new survey (pdf downland) by the UK Jisc covers a range of areas from how academics discover and stay abreast of research, to their teaching of undergraduates, how they choose research topics and publication channels, to their views on learned societies and university libraries, and their collections.

The survey comes up with some interesting findings. According to Jisc the “Overarching themes are an increasing reliance on the Internet for their research and publishing activities and the strong role that openness is playing in their work.” They go on to say key findings include:

• Access limitations – While 86% of respondents report relying on their college or university library collections and subscriptions, 49% indicated that they would often like to use journal articles that are not in those collections.
• Use of open resources – If researchers can’t find the resources or information they need through their university library, 90% of respondents often or occasionally look online for a freely available version.
• The Internet as starting point – 40% of researchers surveyed said that when beginning a project they start by searching the Internet for relevant materials, with only 2% visiting the physical library as a first port of call.
• Following one’s peers – The findings suggest that the majority of researchers track the work of colleagues and leading researchers as a way of keeping up to date with developments in their field.
• Emergence of e-publications – The findings show that e-journals have largely replaced physical usage for research, but that contrasting views exist on replacement of print by e-publications, where print still holds importance within the Humanities and Social Sciences and for in-depth reading in general.

But these are just the headlines. it is well worth delving into the full report, based on over 3000 respondents.

Researchers were asked “Typically, when you are conducting academic research, which of these five starting points do you use to begin locating information for your research?”

Although there were variation between researchers form different disciplines (as noted above) some 40 per cent replied general purpose search engine on the internet or world wide web. About 25 per cent use a specific electronic research resource/computer database, up to 20 per cent their online library catalogue, 18 or so per cent a national or international catalogue or database, while less than 10 per cent physically visit their library.

That is a massive change in a relatively short time period. I will try to read the report thoroughl;y in the next few days and work out what it all means!

Meanwhile I want to share the diagram below from mentoringminds.com  because I think it’s a very useful one to have in mind for my future courses.

The popular press has run a series of rather contrived stories about how Glass can give you headahes, is dangerous for drivers, is a threat to privacy and how users are showing no respect to others etc. etc. Oh, and someone comes up with an unsupported (and probably non working) plug in that takes a photo when you wink and gets aches of coverage.

What there seems to be no discussion of is the potential for serious applications for Glass. We are looking hard at the possibilities of wearable computers for vocational education and training. We haven’t got our hands on a prototype from Google (we aren’t rich or famous enough). But there are other manufacturers who have already released production versions of glasses with similar if more limited functionality and we hope to be trying these out at Bau ABC, a construction industry training centre in North Germany. I am especially interested in the potential for informal learning.

And there are a whole series of research groups looking at the potential of Glass like products in the medical field.

It would be nice to think that Google would be working with such research. But instead its policy of releasing a number to “Glass Explorers” who pay 1500 dollars each for the privilege looks more like a publicity stunt than any serious attempt at research.

They continue: “Many of us seem to believe that MOOCs are finally delivering some of the technology-enabled change in education that we have been waiting nearly two decades for.

This issue aims to shed light on the way MOOCs affect education institutions and learners. Which teaching and learning strategies can be used to improve the MOOC learning experience? How do MOOCs fit into today’s pedagogical landscape; and could they provide a viable model for developing countries?

We must also look closely at their potential impact on education structures. With the expansion of xMOOC platforms connected to different university networks—like Coursera, Udacity, edX, or the newly launched European Futurelearn—a central question is: what is their role in the education system and especially in higher education?”

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I enjoyed this presentation by Steve Wheeler at a recent Elesig seminar. Nothing new here. But Steve always produces great slides and it provides a very neat overview pulling together developments in the pedagogy of learning using technology. There is also a recording of the seminar, attended by some 95 participants, on the Elesig portal (login required).

LMI for All will provide an online data portal bringing together existing sources of labour market information (LMI) that can inform people’s decisions about their careers.  The database will contain robust LMI from national surveys and data sources providing a common and consistent baseline to use alongside less formal sources of intelligence. Due for release at the end of May 2013, access to the database will be through an open API. the results of queries can then be embedded by developers in their own web sites of apps. We will also provide a code library to assist developers.

The project builds on the commitment by the UK government to open data. despite this, it is not simple. As the Open Data White Paper (HM Government, 2012)highlights,  data gathered by the public sector is not always readily accessible. Quality of the data, intermittent publication and a lack of common standards are also barriers. A commitment is given to change the culture of organisations, to bring about change: ‘This must change and one of the barriers to change is cultural’ (p. 18).

We have talked to a considerable number of data providers including government bodies. It is striking that all have been cooperative and wishing to help us in providing access to data. However, the devil is in the detail.

Much of the data publicly collected, is done so on the condition that is is non disclosive e.e. that it is impossible to find out who submitted that data. And of course the lower the level of aggregation, the easier it is to identify where the data is coming from. And the more the data is linked, the more risk there s of disclosure.

We have developed ways of getting round this using both statistical methods (e.g. estimation) and technical approaches (data aggregation). But it remains a lot of work preparing the data for uploading to our database. And I guess that level of work will discourage others from utilising the potential of open data. It may explain why, transport excluded, their remain limited applications built on the open data movement in the UK.

It may suggest that the model we are working on, of a publicly funded project providing access to data, and then providing tools to build applications on top of that data, could provide a model for providing access to public data.

In the meantime if you are interested in using our API and developing your own applications for careers guidance and support, please get in touch.

Just a quick announcement – currently the IEEE International Conference on Robotics and Automation ICRA 2013, organised by the Institute for Anthropomatics at KIT, takes place in Karlsruhe, Germany. On May 10 a full day workshop on Art and Robotics: Freud’s Unheimlich and the Uncanny Valley will be held at the Kongresszentrum. See here for the programme, the list of speakers can be accessed here.

The Web stream of the main conference be accessed here.

photos/source via ICRA Website at ira13.org and http://uncannyvalley_icra2013.sssup.it/index.html

Tonight sees another in the series of broadcasts from Dragon Hall, a youth centre in central London.

Dragon Hall invites you to join their next Radioactive 101 broadcast, happening this Friday (May 3rd) between 19.30 and 20.30pm (GMT). The theme for this will be young people’s participation, with our presenters, interviewers, reviewers, performers and musicians showing that there is more to them than lying on the sofa playing Xbox.

In addition to the material from young people in Covent Garden & Holborn, our friends at The Squad have pre-recorded a ‘live’ showcase event especially for this show. Expect drama, music and chat. Oh and lots of laughing!

We are also really proud to include some guests from abroad- two German young women who worked at Dragon Hall for 2 weeks on work experience and another mixed Swiss/ German group who were just visiting the sights. Both groups talk about their experiences of London and how it differs to back home.

Finally, we are pleased to be hosting some young people from our Radioactive 101 partner YOH in Hackney. They will be talking about their experiences of Further Education, as well as an insightful piece on alcohol.

So we hope you are free to listen and support the real voice of young London.

To listen to the show just go to http://uk2.internet-radio.com:30432/live.m3u in your web browser and the stream should open in your MP3 player of choice (e.g. iTunes).

The UK Department of Works and Pensions, responsible for paying unemplyment benefits to those presently without work, have introduced an online psychometric test which some claimants have been told they must take if they wish to claim benefits.

I have always been dubious of psychometric testing but have been sort of convinced they may have some befits in choosing careers. Not this test.

The test called is called My Strengths and has been devised by Downing Street’s behavioural insights or “nudge” unit, According to the Guardian newspaper

Some of the 48 statements on the DWP test include: “I never go out of my way to visit museums,” and: “I have not created anything of beauty in the last year.” People are asked to grade their answers from “very much like me” to “very much unlike me”.

When those being tested complete the official online questionnaire, they are assigned a set of five positive “strengths” including “love of learning” and “curiosity” and “originality”.

However it appears the software behind the tests is nothing other than vapourware. It does not make any difference what answers are given to what positive strength the test returns. The idea, it seems, is that merely filling in the test will ‘nudge’ claimants in a positive direction towards being employed.

The spokesperson for the Department of Works and Pensions said: “it is right that we use every tool we have to help jobseekers who want to work find a job.” Perhaps that might include finding some jobs for them to apply for rather than wasting their time and money playing games devised by overpaid behavioural economists.

Androulla Vassiliou, European Commissioner for Education, Culture, Multilingualism and Youth, welcomes the new initiative: “This is an exciting development and I hope it will open up education to tens of thousands of students and trigger our schools and universities to adopt more innovative and flexible teaching methods. The MOOCs movement has already proved popular, especially in the US, but this pan-European launch takes the scheme to a new level. It reflects European values such as equity, quality and diversity and the partners involved are a guarantee for high-quality learning. We see this as a key part of the Opening up Education strategy which the Commission will launch this summer.”

We explained the ideas in our paper for the PLE conference (Ravenscroft, A., Attwell, G., Blagbrough, D. & Stieglitz, D. (2011). RadioActive -„Jam Hot!‟: Personalised radio ciphers through augmented social media for the transformational learning of disadvantaged young people. Proceedings of Personal Learning Environments (PLE) 2011, 11-13 July, Southampton, UK.) :

The aim was to develop a Critical Pedagogical Framework that would “empower the students, together with the teachers, to challenge marginalizing social contexts, ideologies, events, organizations, experiences, texts, subject matter, policies and discourses.” (Williams, 2009). Important in this was the development of an identity that is consciously critical through learners acting as active agents who can take control of the construction of their own being.

We are currently using this cipher concept as a metaphor for designing digitally enabled ciphers within RadioActive. This is a hybrid internet-radio and social media platform to support the transformational learning of disadvantaged young people.

Critical to this is the appropriation of technologies as a form of expression of popular cultures and their use of technologies within those cultures to explore and develop a critical approach. This re-formulation of Freire‟s (1970) seminal notion of developing a critical pedagogical framework in his work on literacy is an attempt to develop new critical literacies through the use of new media.

Over the last nine months we have been working with two youth clubs, Yoh and Dragon Hall, in London and have produced some six or so trail programmes. Now we are working on developing a regular broadcasting schedule. In a future article I will write something about this work.

Since the start of this year, we have extended the project to Europe through an EU funded project, RadioActive Europe, with partners in Germany, Malta, Portugal and Romania. Each country is working with different groups to develop their own internet radio station. To set these up we are holding kick off workshops in each country, with the objective of broadcasting an initial programme. The first of the workshops will be in Germany this Saturday.

The   Mehrgenerationenhaus website explains the idea (as translated by Google)

With the project “Internet Radio by citizens for citizens,” the MGH treading new ground. For this, the multigenerational people still look all ages who wish to participate. The kick-off workshop will be held on Saturday the 27.04.2013 at 10.00 clock in the MGH. At 13.00 clock then the first webcast (Internet radio) goes live on the air. Then the group will meet regularly with the aim of Internet radio reports to send to local issues. Accompanied and guided professionally in the long term, the project of Andreas Auwärter, Radioactive Europe, Knowledge Media Research at the University of Koblenz-Landau, an official partner of the multi-generational house.

Even programs designed to prepare first of all a lot of fun and is also very easy. The audio format offers a variety of design options, from interviews with experts on property reports and coverage to small acoustic scene games are open to all possibilities. And last but not least Radio is an interplay between mental cinema and stories. Make radio works best in a team. From this we learn not only methods to acquire and evaluate information, but also how to structure them, and presents. But the biggest compliment is to be dialogue with the listeners, who certainly can not wait too long.

There are many ways to contribute its skills do not end automatically at the microphone. A radio needs editors, interview Preparer, appointment coordinators, people with ideas and imagination, writers, presenters, audio designer and much more. Of course, this modern media are actively used all the people to give a voice to the spot. With years of experience of the group Radio Active Europe partners each participant has the opportunity according to their own prior knowledge to learn everything necessary at their own pace.

Radioactive Europe is a two-year research project under the Lifelong Learning Programme of the European Union, and especially the older generation would like to introduce them to modern information and Communication. Radioactive Europe has set itself the goal to actively use this medium to give people a voice. It particularly interested in those who are otherwise little heard.
Information and registration at MGH 02631 Neuwied call 344,596.

Follow us on Twitter or visit us on Facebook.

For more information, see http://de.radioactive101.eu

My Spanish is (very) poor. But I am proud to have a chapter, ¿Dónde vamos con los entornos personales de aprendizaje? ,  in the newly published and free Spanish language book on Perosnal Learning Environments, ” Entornos personales de aprendizaje: claves para el ecosistema educativo en red“edited by Linda Castañeda and Jordi Adell. The book which can be downloaded in PDF format as chapters or as a whole from the book website is 192 pages long and contains contributions from such august authors as Jesús Salinas, Ricardo Torres Kompen, Cristina Costa, Ismael Peña-López, Carlos Santos, Luis Pedro, Alec Couros and Gráinne Conole, amongst others.

In their introduction (according to Google translate) Linda Castañeda and Jose Adell say:

The interest of Personal Learning Environments (PLE, for its acronym in English) is not so much in its conceptual or technological innovation, as in the assumption of a perspective on education that seeks to respond to massive technological and cultural change that has taken place in the last two decades in our society.

From our perspective, the issue of PLE is a node, and hopefully a turning point, at the crossroads of thought, discussion and practice on what to learn and how to learn-and teach-in early XXI century. A magnificent opportunity to reflect on how to alleviate poverty didactic supposedly disruptive initiatives (such as xMOOCs) or how to integrate technology in formal learning beyond providing digital study materials to students. If the PLE are “learning to learn with technology,” PLEs integrate in education is to help develop skills essential in a complex and changing world like ours.

However, reflection and debate on this topic has developed far more informal areas of the blogosphere that the traditional channels of research dissemination (journals and conferences) and, occasionally, with an orientation so excessively so overly technological or philosophical offered with few ideas applicable to everyday educational practice.

This book aims to give the reader an introduction to the concept of ecosystem PLE and pedagogical ideas underpinning it, plus some relevant experiences that exemplify how it can be used in practice in all levels of education and how research is approached from different PLEs perspectives.

There is not a book for experts or, at least, that was not our intention, but we believe that the expert will find it inspiring things. We intend to be an introductory book with a close but rigorous style that offers a modern perspective of the subject without forgetting that pedagogy takes some time exploring these roads.

The book is innovative in different ways:

- It touches on very pertinent aspects of teaching and learning online. With a focus on Personal Learning Environments (PLEs), the book goes on to explore several interrelated themes such as Flexible and Open Learning, Pedagogical Approaches to PLEs, Technological possibilities,  and the future of PLEs, just to name a few.

- I also like the fact that the book is divided in 4 distinct parts:

1. An overview on PLEs (providing insights into the technological and pedagogical perspectives of a PLE as an online learning ecosystem)
2. A practical section with useful examples on how to set up and use PLEs in different educational contexts
3. A section on new research on PLEs
4. And a final section on complementary perspectives of PLEs as a learning ecosystem

- There is an open access version of the book that is super easy to navigate and use. (Like… it a LOT)

- And as a bonus, it is licensed in Creative Commons!  It’s a winner

Well done Linda and Jordi, and all the authors as well. It’s a great project.

Ricardo Torres and I also wrote a chapter for the book Professional development, lifelong learning, and Personal Learning Environments.

Thank you 3 for the opportunity!

Over the last few weeks I have been thinking hard about the role of different stakeholders and potential partners in the Learning Layers project. As regular readers will know by now, Learning Layers is a large scale EU funded project, seeking to develop the use of technology and particularly mobile technologies for (informal) learning, initially in the construction and medical sectors.

The project has adopted a user centred design approach. This involves a series of use cases and studies, with direct involvement of potential end users in design workshops, leading towards iterative software development.. At present Layers is working on four design ideas, looking at functional requirements but more importantly sketching wireframes and designs and sharing these with users.

This is a fairly labour intensive job. And even in a generously funded project, it is dubious whether we will have the resources to develop all four as full and mature applications. Furthermore, the more we talk with end users, the more ideas they are giving us for possible applications. So should we stop collecting design ideas? And how do we prioritise development activities?How do we overcome the limited resources we have in terms of developers?

I was talking with Raymond Elferink last week in Dublin. Raymond runs Raycom, a Dutch software SME. I asked him if he would like to join our stakeholder group of Layers Associate partners. And naturally he asked me what Raycom would get out of such involvement. Well, I stuttered, you will get early access to our products. And we will invite you to an annual stakeholder meet up. Oh, and yes, we will send you a half yearly bulletin. None of this really seemed to cut the ice. So we talked longer about what a project like Layers could offer to engage software developers. In line with most information technology projects funded by the EU, Learning layers is committed to releasing code under an open source license. It is also envisaged that we will try to build a community of developers to guarantee the future development of teh project following the end of EU funding. But to Raymond it was not the code that was so important. As he siad, he can write the code himself. But what he saw as potentially valuable was access to design ideas – and in particular to design ideas that have been codeveloped and validated with end user groups.

This got me thinking. Instead of waiting until we have code and developing an open source community around that code, could we develop design ideas and build communities around that. We could even run hack days and launch competitions around the best prototype for a particular design idea. And instead of shutting out new ideas and designs, we could continue to develop such designs, with the community being encouraged to come in early, take the deigns and build applications. Layers could help and advise developers, as well as giving access to user groups for feedback and validation. In other words we could open up the project at an early stage to a wider community of developers. OK, I don’t know of any European project which has done this before but this does not seem impossible to do.~ At the moment, most of our design activities are coordinated through a closed wiki. But we could ensure that each design idea has a corresponding page or space on the project web site and make sure this is updated as each ‘mature’ version of the design idea comes out, rather in the same form of versioning which is used with open source software.

In fact, we have sort of started this process. In February, we had an ‘Application Partner Day’, with medical practitioners and administrators, in Bradford in England. Jen Hughes got talking to a doctor who said the main barrier to learning for him was lack of time. The only real time he got for reflection was when he was travelling in his car between meetings, appointments and visits ot patients. Jen and me dreamt up a mobile app to allow him to structure his thoughts and ideas whilst he was in his car. And through Andreas Schmidt, a professor at the HsKa institute in Karlsruhe, in Germany, we got to pitch the idea to a group of students on a business iCT course. they have a semester long course where they undertake a project for a commercial client. happily to say, the students voted to develop our app, codenamed ‘Reflect’. So the project is based on a design idea which has come out of the Layers project, but the resources to develop it further are external to the project. I will write more about this as the project takes shape.

I have recently had a series of conversations with Cristina Costa on ideas around digital scholarship (we might even publish something together on this in the future!). And by luck I found this interesting presentation by Cristobal Cobo Romaní. The presnetation is based on a paper he has written. Cristobal says on his blog: “Widespread access to digital technologies has enabled digital scholars to access, create, share, and disseminate academic contents in innovative and diversified ways. Today academic teams in different places can collaborate in virtual environments by conducting scholarly work on the Internet. Two relevant dimensions that have been deeply affected by the emergence of digital scholarship are new facets of knowledge generation (wikis, e-science, online education, distributed R&D, open innovation, open science, peer-based production, online encyclopedias, user generated content) and new models of knowledge circulation and distribution (e-journals, open repositories, open licenses, academic podcasting initiatives, etc.).:

Here, I want to report of a strange story that we experienced when we here at ITB (Bremen) tried to complete some administrative duties for the LL project and for that purpose sent a letter quickly to CIMNE (Barcelona).  This is how the story went on:

1. Episode: We had to provide documents with  signatures of the authorised persons of the University of Bremen and to send them by post (not only as scanned copies) to CIMNE. We were among the first to obtain the signatures and were ready to send the letter long before the end of November. I was about to engage a courier service (DHL) but colleagues from our administration convinced my that DHL is only the other part of the German post and that a registered letter would be delivered just as quickly.

2. Episode: One week passes and another week has started and the letter has not arrived in CIMNE. Most of the other partners have sent their ones and we are in the rearguard. The web monitoring service of the German post only tells us that the letter has been delivered to a foreign partner. The website of the Spanish post could not inform of the adventure of the letter. So, since we got concerned, we sent an official inquiry to the German post (date 30.11.2012) to find out, what had happened to the letter. We received an automated answer that the German post will promptly examine, what has been the cause of the delay and inform us asap.

3. Episode: Immediately after sending the inquiry we received the good news that the letter had reached CIMNE and that the finalisation of main contract between European Commission and CIMNE could be completed immediately. So, the big problem was no longer there. Nevertheless, we wanted to keep the inquiry going on to find out what had happened (and to see how it will be explained to us).

4. Episode: Just before the Easter holidays we get an official letter from the German post (dated 18.3.2013)  informing that the letter has unfortunately not been delivered to the recipient (CIMNE). There is no explanation what might have happened. Instead, there is a helpful advice, what to do to get a compensation for eventual damage.

Concerning our theme, “learning from everyday life situations in work organisations” we can draw several lessons and locate them on different levels (or – if you insist -  layers):

a. Lessons learned by the individuals involved: We at ITB have drawn our own conclusions on the question, which means of delivery we can rely on in our international correspondence. We also noticed the limits of the web-based monitoring services.

b. Lessons learned at the level of ‘knowledge sharing’ in the organisation: At the moment this story is being shared as a joke that is being told to colleagues as a part of informal chatting. However, there is a far more important lesson that needs to be learned across the organisation. This time a threatening problem situation was avoided but one should be prepared.

c. Lessons learned at the level of ‘knowledge sharing’ in a wider international community: Looking at this story from a wider international perspective, it is again one of those stories of things that have gone (almost) wrong because of practicalities (like sending the letter securely). In some cases huge consortia have lost the chance to submit bids because letters of commitment have not reached the coordinators in due time. This raises a question, whether someone should create a knowledge sharing tool (“Erfahrungssammler”) to raise awareness of such problems and to give recommendations for appropriate practice.  …

I stop my story here before the fantasy carries us too far away from the realities of everyday life. Of course I have put a bit of exaggeration into  my last point. Indeed, it is easy to try to push others to examine their everyday life situations (with the hope that they find the episodes as stimulus for learning). It is a bit more difficult to get inspired of one’s own experiences with everyday life situations as described above. However, this is the motivational hurdle that the LL project and the partners try to overcome.

To be continued …

In one of our recent meetings I told a story about administrative oddities at the sidelines of the project. Suddenly our colleague Werner started to analyse this story and identified many aspects  of informal learning (to be shared with others) and many challenges for developing our capability to share lessons learned (with or without web tools). The more we discussed, the more we found ourselves in a similar position as our application partners, whom we want to inspire to share episodic information from their everyday life and promote learning via sense-making and scaffolding.

Thanks to a strong push from Werner I have started a new series of blog postings in which I follow this lead by treating episodes, challenges and critical (if not heretical) questions.  I have given these a common heading “Socio-technical fantasy and learning in everday life situations”.  I have taken the liberty to follow the roads that were started long ago by C. Wright Mills (“Sociological imagination”) and by Oskar Negt (“Soziologische Phantasie und exemplarisches Lernen”). I wish that the said forerunners do not mind that I have copied their influential headings and adapted them for the LL context. What I do hope is that the following blog postings help us to identify the value of everyday life situations in different working contexts (including our own ones) and to see the challenges, how they can be treated as a basis for learning.

To be continued …

The foresight scenarios submitted can be normative or descriptive, idealistic or provocative, critical or imaginary, reflective or polemic, imaginative or concrete, comprehensive or selective, general or specific. They should be both inspiring and scientifically sound.

Submissions are free to choose any angle, subject, approach, but they say the future vision and/or scenario should address the key question of how Open Education in 2030 in Europe might look, and include the role of OER.

More details from the EU Europa website.

This is an extract from a paper entitled  ‘Work process knowledge, Communities of Practice and the development and introduction of mobile learning applications in the workplace’, submitted by myself, Ludger Deitmer, Lars Heinemann and Pekka Kamarainen to the ECTEL 2013 conference. You can download the full paper in PDF format here.

When thinking about knowledge development in a richer way, it may be useful to distinguish between different types of knowledge. Lundvall and Johnson (1994) identify four different kinds of knowledge, each requiring different types of mastery: know-what, know-why, know-how, and know-who.

Know-what refers to knowledge about ‘facts’: it can be considered as equivalent to what is normally called information and related to the knowledge ‘corpus’ that each category of experts must possess. Know-why refers to scientific knowledge, influencing technological development and the pace and characteristics of its applications in industries of every kind. Also in this case, knowledge production and reproduction take place within organised processes, such as university teaching, scientific research, specialised personnel recruiting, and so on.

Know-how refers to skills – that is, the capabilities to do something in different contexts (e.g. judging the market prospects for a new product, operating a machine-tool, etc.). Of course know-how is typically a kind of knowledge developed at the individual level¹, but its importance is evident also if one considers the division of labour and degree of co-operation taking place within organisations and even at the inter-organisational level (for instance, the formation of industrial net-works is largely due to the need for firms to be able to share and combine elements of know-how). Know-who is another kind of knowledge which is becoming increasingly important, referring to a mix of different kinds of skills, in particular the social skills, allowing the access and use of knowledge possessed by someone else.

Rauner et al. (2013) modified these categories in order to bring it in line with the ideas of situated learning and communities of practice, emphasising the role of work processes and the corresponding work process knowledge. The categories of know-what and know-how still refer to ‘factual’ knowledge and the ways of ‘expressing’ it in a work process. The third category, know-why, refers to why to carry out a specific task in a certain way (or, if more appropriate, in another). This modification is due to the insight, that work tasks as well as work processes in post-Taylorist work organisations do not follow a logic of right/wrong. Instead, a solution to a problem can be more or less adequate. This adequacy depends on a number of partly conflicting factors, One may programme the control of a car’s motor giving different weight to factors like acceleration, fuel consumption, high speed, exhaust emissions, etc., according to the intended main use. An electrician may counsel his or her customer on the design of a lighting system regarding costs, efficiency, ecological aspects, sustainability, ease of maintenance, etc., according to the end-users’ ideas. This, then, has the consequence that vocational learning has to address all these three dimensions of knowledge as a whole. The ‘reflective practitioner’ (Schön 1983) is not someone reflecting on what he or she has done after work, using analogue or digital media. ‘Reflection’ is a category built in the expert solution of work tasks requiring a deep knowledge of the work process a given task is embedded in.

Each kind of knowledge is characterised by different channels through which learning takes place and can be supported in different ways using technologies. The easiest cases are those of know-what and know-why, that can be obtained through the typical channels of knowledge acquisition (watching videos, accessing data bases), while the other two categories are rooted primarily in practical experience and in terms of technology enhanced learning have been more problematic insofar as they require the availability of informal social channels. Apprenticeship is a fundamental channel for acquiring know-how knowledge: it represents the most important way for skilling newcomers in an organisation, but these protracted processes of learning by doing are also frequently the responsibility of those who are considered the experts in an organisation, capable of above-average performance. Technology can be used to bring together novices and experts Simulations can be used as shortcuts for reproducing the many aspects of the know-how acquisition available in real situations. Mobile technology can capture know-how in the application of knowledge within the workplace. Know-why can be facilitated by helping to make traceable the processes guiding expert workers’ decision making. In general, this points to a use of digital media going far beyond the transmission of information.

References

Lundvall. B.; Johnson, B. (1994) The learning economy, Journal of Industrial Studies, 1.

Rauner, F., Heinemann, L., Maurer, A., Haasler, B. (2013) Competence Development and Assessment in TVET (COMET), Dordrecht: Springer.