e-Learning and SMEs Summary
e-Learning and SMEs Page.
e-Learning and SMEs Page.
Continuing the mini series around PLEs.
In 2008 I wrote:
Early proponents of Personal Learning Environments have tended to divide between those who see Personal learning Environments as a concept and those who have focused on PLEs as an application or set of applications. To a considerable extent this is a false dichotomy.
If it is accepted that the PLE involves the use of Information and Communication technologies then it necessarily involves applications. On the other hand any learning technology, however designed and despite overt statements to the contrary, inevitably facilitates or hiders different approaches to learning and knowledge construction. In other words all educational technology contains or supports an implicit pedagogic approach.
The issue is not a concept or an application but rather the processes of researching and designing technological and pedagogical approaches. The move to a leaner centred approach to pedagogy and a community based approach to knowledge construction and curriculum requires new approaches to research and design.
I think that still holds up four years on. But there is a problem. Most of the research and design activities into PLEs have taken place within the context of academic education and particularly in Universities. Universities have in general a long established and fairly entrenched pedagogic model. Faced with such a model, PLE designers and researchers have tended to see the introduction of a PLE either as a place to record the outcomes of learning – essentially as an e-Portolio, albeit socially enhanced – or as an additional online space linking the institution with the outside world. There is nothing wrong with either approach (and I appreciate that we now realise that many students may struggle with technology). However such approaches have limited us to the potential of PLEs.
Perhaps the most interesting research and design approach has been the advent of MOOCs – Massive Open Online Courses. As with any innovation the word MOOC is now morphing to describe a variety of developments in online learning. But what has been interesting is that essentially participants are expected to set up their own PLE, and to be responsible both for their own learning and for the learning of their peers.
I have been lurking around the Change 2011 MOOC – the self styled mother of all MOOCs – which comes to an end this week. Change 2011 provides an automated Daily Newsletter aggregating blogs and tweets around the course.
And reading the newsletters and digging into so0me of the course blogs their appears to be a fall of in participation and activity during the course . That is perhaps not surprising. Change 2011 was a long course. And one of the attractions of open and free courses like this is that people can dip in and out as they wish.
Yet I still see motivation as an issue. And this issue is also raised in a number of research papers talking about PLEs in higher education. Of course that may merely refect student expectations. In the UK with rising fees, students expect to be taught – and somewhat depressingly some evidence suggests that what they want to be taught is just that knowledge they need to pass an exam.
In my 2008 paper I talked about the move to a leaner centred approach to pedagogy and a community based approach to knowledge construction and curriculum. It could be argued that the Change MOOC reflects a community of practice and that community is structuring its own learning and knowledge. But I would be interested in seeing the potential of using PLEs in wider communities outside the higher education sector. And here the question of motivation and support becomes more critical. Learners will need considerable help in scaffolding their learning. Of course such scaffolding can be supported technologically. But teachers and trainers also have a key role in scaffolding learning and building on previous attainment and knowledge to accomplish new learning and competence through involvement in engaging and doable tasks that are not a simple answer to a question but involve problem solving, judgement, analysis, or synthesis (Starr, 2000).
Put simply, I do not think that PLEs as we have presently developed them provide enough support for scaffolding. I am not sure of the answer to this issue. But I think we need research and development designs that build on learning in communities of practice and particularly that look at scaffolding knowledge in different domains and in particular in domains that involve a relationship between knowledge and practice. In this respect we may need to look more closely at learning episodes and at the use of physical objects for learning. This approach has been adopted by the Learning layers project, currently being negotiated with the European Commission. “Learning Layers aims to develop a set of modular and flexible technological layers for supporting workplace practices in SMEs that unlock peer production and scaffold learning in networks of SMEs, thereby bridging the gap between scaling and adaptation to personal needs. By building on recent advances in contextualised learning, these layers provide a meaningful learning context when people interact with people, digital and physical artefacts for their informal learning, thus making learning faster and more effective. Building on mobile learning research, the project aims to situate learning into physical work places and practices to support situated, faster and more meaningful learning. Learning Layers provide a shared conceptual foundation, independent of the tools people use and the context they are in.”
Thus rather than seeing a PLE as a containers or connections- or even as a pedagogical approach – PLEs might be seen instead as a flexible process to scaffold individual and community learning and knowledge development. And of course, with powerful mobile devices that learning can take place in contexts where knowledge is applied, rather than as pure knowledge abstracted from its application.
More to come…..
the last three months have been pretty hectic. So much that I have been somewhat lackadaisical in posting on this blog. Partly it has been due to the sheer volume of work and also traveling so much. For some reason I always find it difficult to blog when I am on the road. Another reason is that a lot of the work has been developmental and has naturally generated a series of notes and emails but little writing. Its time to make amends.
In this post I will give a short run down on what we have been up to. Over the next couple of weeks I will post in a bit more detail about the different projects and ideas. All the work shares a series of ideas in common:
Open Data
Over the last year we have been working with a series of ideas and applications for using open data for careers guidance. Supported by the Mature-IP project, by Careers Wales and Connexions Northumberland and more lately UKCES, we have been looking at how to use open data around Labour Market Information for careers advice and guidance. Needless to say, it has not proved as easy as we thought, raising a whole series of issues around target users, mediation, and data sources, data reliability and data interpretation, amongst others.
We have encountered a series of technical issues but these can be overcome. More important is understanding the social uses of open data for learning and decision making which is much harder!
Webquests 2.o
The original idea of Webquests was based around a series of questions designed to encourage learners to search for new meaning and deeper understanding using web based tools and resources. Although Webquests have been used for some time in schools and colleges, we have been working to adopt an updated Webquest 2.0 approach to the needs of learners in Small and Medium Enterprises. These inquiry–oriented activities take place in a Web 2.0–enhanced, social and interactive open learning environment (face to face and/or on–line) that combine at the same time collaborative learning with self–paced learning.
Once more, this work has posed a series of challenges. While we have been pretty successful in using webquests 2.0 with SMEs, it has proved harder to enable practitioners to develop their own online learning materials.
Work based learning
We have been continuing to explore how to use technology to support work based learning and in particular how to use mobile technologies to extend learning to different contexts in Small and Medium Enterprises. We are especially interested in focusing on work practices and how technology can be used to support informal learning and practice in the workplace, rather than the acquisition of more formal knowledge. In order to finance this work we have developed a number of funding applications entailing both background research and (more enjoyably) visits to different companies.
We are fairly confident that we will get support to take this work forward in the near future.
Social media and social empowerment
We have been looking at how to use social media and in particular internet radio, not for promoting social inclusion, but for giving a voice and opportunity for expression to those excluded form access to traditional education and media. Once more, we are confident that we will be able to launch a new initiative around this in the next couple of months.
We will be publishing more about this work over the next couple of weeks. If you are interested in any of these ideas or projects please get in touch.
Those of you who I have had the pleasure of talking to lately will know we are working on a sereis of new ideas. However, we have been so busy that this blog and website are running beyond. Hopefully int he next few weeks, I will I have the opportunity to get it back up to date. In the meantime, here is the abstract of a paper by Ludger Deitmer and myself, submitted for the PLE2012 conference, which describes the work we are developing on using technology for informal learning in the workplace and specifically in Small and Medium Enterprises in the building and construction trade.
Developing Work based Personal Learning Environments in Small and Medium Enterprises in the Building and Construction Industries
Graham Attwell, Pontydusgu
Ludger Deitmer, ITB, University of Bremen
Introduction
Research and development in Personal Learning Environments has made considerable progress in recent years. Yet such research continues to be focused on learning through formal educational institutions. Far less attention has been paid to work based learning and still less to the particular context of learning in Small and Medium Enterprises (SMEs). Yet it could be argued that it is in just these contexts, where work can provide a rich learning environment and where there is growing need for continuing professional development to meet demands from new technology and materials and changing work processes that PLEs could have the greatest impact. However, for this to happen requires a dual approach, based on informal learning and the development of network and mobile technologies. This paper will describe an approach being developed for learning in SMES, specifically in the building and construction industry in north Germany.
The challenge for knowledge and skills
Many industries are undergoing a period of rapid change with the introduction of new technologies, processes and materials. This is resulting in new quality and certification requirements and standards, and in the emergence of new skill requirements. It is generally acknowledged that a key factor for enterprises to staying agile and adaptive is to have a highly skilled workforce. With the rapid development of new technologies, staying up-to-date with know-how and skills increasingly becomes a challenge in many sectors.
Technology Enhanced Learning
While technology-enhanced learning (TEL) has been suggested as a means to address this challenge and support learning at the workplace, its potential has not yet been fully realized. Especially in many Small and Medium Enterprises (SME), the take-up has not been effective. A critical review of the way information technologies are being used for workplace learning (Kraiger, 2008) concludes that still today most solutions are targeted towards a learning model based on the ideas of direct instruction in a more or less formal manner. That is, TEL initiatives tend to be based upon a traditional business training model with modules, lectures and seminars transferred from face to face interactions to onscreen interactions, but retaining the standard tutor/student relationship and the reliance on formal and to some extent standardized course material and curricula.
Informal learning and Personal Learning Environments
However research suggests that in SMEs much learning takes place in the workplace and through work processes, is multi episodic, is often informal, is problem based and takes place on a just in time basis (Hart, 2011). Rather than a reliance on formal or designated trainers, much training and learning involves the passing on of skills and knowledge from skilled workers (Attwell and Baumgartl, 2009). In other words, learning is highly individualized and heavily integrated with contextual work practices. While this form of delivery (learning from individual experience) is highly effective for the individual and has been shown to be intrinsically motivating by both the need to solve problems and by personal interest (Attwell, 2007; Hague & Lohan, 2009), it does not scale very well: if individual experiences are not further taken up in systematic organisational learning practices, learning remains costly, fragmented and unsystematic.
The Building and Construction Sector
The building and construction trades are undergoing a period of rapid change with the introduction of green building techniques and materials followed by new processes and standards. The EU directive makes near zero energy building mandatory by 2021 (European Parliament 2009). This is resulting in the development of new skill requirements for work on building sites.
The sector is characterized by a small number of large companies and a large numbers of SMEs in both general building and construction and in specialized craft trades. Building and Construction projects require more interactive collaboration within as well as under different craft trade companies. Following the logistical chain also with planners and architects as well as with suppliers of new materials.
Continuing training is becoming increasingly important for dealing with technological change. Much of the further training offers are too little connected with real work projects and there is often little transfer of learning. The cost pressure in building enterprises limits chances for time-consuming training measures far away from the workplace. (Schulte, Spöttl, 2009). In all this there is an issue of how to share knowledge both between workers in different workplaces and of how to provide just in time training to meet new needs and how to link formal training with informal learning and work based practice in the different craft trades.
Mobile technologies
In the past few years, emerging technologies (such as mobile devices or social networks) have rapidly spread into all areas of our life. However, while employees in SMEs increasingly use these technologies for private purposes as well as for informal learning, enterprises have not really recognized the personal use of technologies as effectively supporting informal learning. As a consequence, the use of these emerging technologies has not been systematically taken up as a sustainable learning strategy that is integrated with other forms of learning at the workplace.
An approach to developing PLEs
We are researching methods and technologies to scale-up informal learning support for PLEs so that it is cost-effective and sustainable, offers contextualised and meaningful support in the virtual and physical context of work practices. We aim to:
The paper will explore the evolution of this work in developing work based PLEs, capturing informal learning.
The main reason I have been so quiet on this blog in recent weeks has been the European bidding season.
Pontydysgu receives no regular funding and although we have some small consultancy contracts and do some teaching, the majority of our income is from project work. In the past, we had considerable funding from various UK agencies, this largely dried up with the onset of the recession and government cutbacks. This, we have become more reliant on funding from the European Union.
There are two main programmes for education and training in Europe, the European 7th Framework research programme and the Lifelong Learning Programme. The Research Framework funds larger projects than the LLL, but has historically been more competitive.
For both programmes, the application process is not straightforward, requiring completion of long forms and documents. In general both programmes are targeted towards innovation, however defined, and both tend to set priorities based on current EU policy directives. Both also require multinational project partnerships. Both have been on call recently – involving many hours of work to develop proposals.
In the past, the reality was that one or perhaps two partners would prepare the project requiring only limit input from other project members. And whilst this is still sometimes the case things are changing fast. For large and c0mplex projects especially in the Technology Enhanced Learning field expertise is needed from different disciplines and from people with different knowledge and skills.
Technology for distance communication and for research has allowed the dispersed and collaborative development of project proposals to become a reality. We have recently submitted a large scale proposal to the Research Framework IST programme on learning in Small and Medium Enterprises. This project has some 16 partners drawn from I guess around ten countries. And whilst the input and hard work of the coordinator was central to the proposal, the work was undertaken collaboratively with many of the partners making a major input.
What tools did we use? Google docs were used for collaboratively producing earlier versions of our ideas. Doodle was important for setting dates for meetings. Flashmeeting was used extensively for fortnightly meetings of partners (in the latter stages of the proposal weekly or even daily meetings became the norm). Skype was also used for bilateral meetings. And Dropbox was used as a shared file repository. Dropbox proved to be a little problematic in producing somewhat confusing conflicted copies which then has to be edited together. But overall the system worked well. I think what is important is that the tools do exist. And we do not need any big research infrastructure, rather what is needed is the imagination to share through the use of everyday productivity and social software tools.
And it seems to me that if we are able to use such tools to develop a complex and collaboratively produced research proposal, the same tools can be used for collaboration between learners or for small businesses. The barrier is not so much usability fo the applications themselves, but a willingness, understanding and appreciation of how to collaborate!
I haven’t been posting as much as I would like lately. This is due to the European project bidding season (more on that soon) and due to a lot of work on the Webquest 2.0 project (about which I have been intending to write). Anyway, here for starters is an abstract written by Maria Pedrifanou and myself for the ECER 2012 conference.
Whilst educational technology has been adopted for use in large enterprises, research suggests there is little use of ICT for learning in Small and Medium Enterprises (SMEs) (Attwell, 2007). One reason for this may be the limited provision of Continuing Professional Training opportunities in SMEs. Yet SMEs are seen as critical for economic growth and the creation of employment and rapid technological change and changes in materials, ecological and quality requirements and changes in the organisation of work require the development and deployment of new competences.
Through a European Commission funded Transfer of Innovation project, Webquest 2.0, the authors have developed and are piloting a new pedagogic approach to CPD in SMEs.
The name ‘webquest’ is comprised of two parts: a) ‘Web’ – to indicate that the World Wide Web is used as the primary resource in applying, analysing, synthesising and evaluating information, and b) ‘Quest’ – to indicate that a question is presented within the webquest, which encourages learners to search for new meaning and deeper understanding (Pelliccione L. and Craggs G.J., 2007).
Webquest 2.0 activities stake advantage of the possibilities that current Web 2.0 technologies offer and are based on a revised Webquest framework created for teachers and trainers.
The aim is to develop effective, complex, authentic learning and training environments. Trainers should be able to design and develop their own content and generate learning materials that can help their trainees and can also be shared with others.
The development of the Webquest 2.0 approach is based on the Collaborative Blended Learning Model (CBML) (Perifanou, 2011). There are four key elements to the model. Firstly the model is based on the idea that Webquest activities can be undertaken face to face, in a blended model of face-to-face and online learning, or purely on line. Secondly it is based on a mix of individual and small group activities which collectively allow participants to explore a larger question or theme. Thirdly the Webquest should generate outcomes which can form an organisational learning resource for a community of practice beyond the initial learning activities. Finally the webquests are based on a seven-stage model – Learning Circles – which both scaffolds learning and provides templates for trainers to create webquests.
The model and the webquests are being piloted with SMEs in Poland, the UK and Sweden.
In the first phase of the project the Collaborative Blended Learning model was elaborated resulting in the publication of a research handbook. Based on this model twenty initial webquests were developed in close collaboration between trainers and project partners. Following this, a handbook for trainers was produced and a evaluation framework developed.
The webquests and handbook are currently being piloted in workshops with SMEs in Poland and The UK. This includes workshops piloting the webquests developed in the initial phase of the project and workshops for trainers to produce webquest themselves for use in their organisations.
The outcomes of these workshops will be evaluated, and the research handbook and handbook for trainers revised.
This, in turn, will lead to another round of piloting in SMEs in the late spring of 2012.
The initial webquests utilise a commercial wiki, PB works, as the main technical platform. It is intended to transfer the webquests to an Open Source wiki to minimise costs for deployment by SMEs.
There are a series of hypotheses which are being tested through the project.
Firstly, the project is developing an updated Web 2.0 approach to webquests seeking to scaffold learning in a Web 2.0–enhanced, social and interactive open learning environment.
Secondly the project is transferring an approach and methodology for learning in a Web 2.0–enhanced, social and interactive open learning environment previously develop din a school based and language learning context for training in SMEs.
Thirdly the project is seeking to develop a flexible approach to learning in a Web 2.0–enhanced, social and interactive open learning environment, facilitating a mixture of Face to face Blended and online learning.
Fourthly the project is seeking to facilitate the development of wiki based learning materials by trainers themselves.
Fifthly the project is seeking to develop an approach to developing organisational knowledge resources for communities of practice though training activities.
The evaluation of the initial workshops are extremely positive. The paper will be based on a full evaluation of the project activities and will explore the success or otherwise of our initial hypotheses.
Attwell, G. (2007) Searching, Lurking and the Zone of Proximinal Development: e-learning in Small and Medium Enterprises, Vienna: Navreme
Pelliccione, D. L., & Craggs, G. J. (2007). WebQuests: an online learning strategy to promote cooperative learning and higher-level thinking. Paper presented at AARE Conference, 2007.
Perifanou M. (2011) Web 2.0 – New era of Internet tools in learning and teaching Italian as a foreign language – WebQuest 2.0 activities and Collaborative Blended Learning Model. Proposals of blended learning. Unpublished doctoral dissertation, University of Athens.
A number of years ago I did a couple of studies, funded by the European Commission on the use of technology for learning in Small and Medium Enterprises (SMEs). SMEs are defined by the European Commission as those employing less than 350 employees. My overall conclusions were that whilst few enterprises were using Virtual Learning Environments or indeed any other formal e-learning platforms or technologies for learning this did not mean that learning was not happening. Instead many employees used computers everyday for informal learning. Learning was motivated by the need to solve problems in the workplace or surprisingly often by curiosity and interest.
The technologies employed varied but they included Google, Bulletin Boards and email. Ask-a-friend was a common pedagogic strategy.
Now several years on, the European Commission’s Research Programme on information technologies has launched another call for projects designed to crack the perceived issue of the lack of use of Technology Enhanced Learning in SMEs.
And they still haven’t got it. They seem to have an assumption that there are hard to reach sectors or that the technology just isn’t good enough. Or, often is cited, the lack of access to hardware and connectivity.
Of course, since I did my orginal study, there has been considerable changes in technology. The biggest is probably the widespread use of mobiles, (handys, GSM, cells), many of them internet enabled.
But talking to employers this week I don’t see many changes in how the internet is being used for learning. There is one big change though. The employers I have spoken to are aware that computers can facilitate learning and knowledge exchange and support those processes. Back before few employers even knew their employees were involved in learning (mind, many of the employees also didn’t call it learning!).
but the learning processes remain informal. Human communication is most valued, albeit technology mediated. There remains little take up of formal e-learning programmes.
There does seem to be an increasing awareness of the need to link learning and information and knowledge management processes. There is also intense interest in the ability of new technologies to be utlisied at or near the work process and to support the development of what I call work process knowledge or developmental competence.
The concept of Work Process Knowledge emphasises the relevance of practice in the workplace and is related to concepts of competence and qualification that stress the idea that learning processes not only include cognitive, but also affective, personal and social factors. They include the relevance of such non-cognitive and affective-social factors for the acquisition and use of work process knowledge in practical action. Work often takes place, and is carried out, in different circumstances and contexts. Therefore, it is necessary for the individual to acquire and demonstrate a certain capacity to reflect and act on the task (system) and the wider work environment in order to adapt, act and shape it. Such competence is captured in the notion of “developmental competence” (Ellstroem PE, 1997) and includes ‘the idea of social shaping of work and technology as a principle of vocational education and training’ (Heidegger, G., Rauner F., 1997). Work process knowledge embraces ‘developmental competence’, the developmental perspective emphasising that individuals have the capacity to reflect and act upon the environment and thereby forming or shaping it. In using technologies to develop such work process knowledge, individuals are also shaping or appropriating technologies, often developed or designed for different purposes, for social learning.
it seems to me that if we really want to introduce Technology Enhanced Learning in the workplace (and especially in SMEs) we have to find ways of supporting the development of work process knowledge and developmental competence. The problem is that most formal elearning programmes are tied to very traditional notions of competences, which are often only loosely connected to practice. This is one of the reasons I like the idea of rhizomatic knowledge, as put forward by Dave Cormier and currently being discussed on the #Change11 MOOC. Rhizomatic knowledge in the sense of work process knowledge is generated by practice in communities and technology can be used to scaffold the development of developmental competence through practice (incidentally I think this overcomes many of the objections to the idea of rhizomatic knowledge as discussed on Dave’s blog).
The ever provocative Donald Clarke has posted an interesting article – E-Portfolios – 7 reasons why I don’t want my life in a shoebox. It has sparked off a lively debate with Simon Grant wading in to defend E-Portfolios.
Clarke makes two key points in his argument. The first regards lifelong learning:
People do not see themselves as ‘learners’, let alone ‘lifelong learners’. It’s a conceit, as only educators see people as learners. Imagine asking an employer – how many learners do you have? People are individuals, fathers, mothers, employees, lawyers, bus drivers, whatever….but certainly not learners. That’s why an e-portfolio, tainted with ‘schooling’ will not catch on. By and large, most adults see school as something they leave behind and do not drag along with them into adulthood.
Of course he is right, but there are two ways to look at the idea of lifelong learning. And I do not think this new paradigm of the lifelong learner is a conceit of educators but rather is a policy directive. In a fast changing economy and a period of rapid changes in technology and working practices the drive of such policies is to say that we should all be involved in learning for all of our lifetimes to ensure we are employable and have up to date skills and knowledge etc. etc. This is part of a longer term debate over who pays for education and whose responsibility is it for maintaining our ability to find jobs. In this scenario, unemployed people only have themselves to blame for having no job. If they had maintained their skills they would now be able to find employment. It is indeed a conceit – or rather a deceit – but one which is ideological in intent. But of course educators are being coerced to make this happen.
But there is a second way to look at the idea of lifelong learning. We all learn to a greater or lesser extent every day. Not from the schooling system but through work and play, through informal learning. Of course we do not recognise that as learning and often would not identify ourselves as learners. And then the issue is how that learning can be recognised societally. Not through ‘my life in a shoebox’ but precisely my life outside the shoebox of formal certification and records of achievement.
And coming back to Donald’s shoebox – is this anything new? Prior to e-Portfolios, we all kept bundles of certificates and formal qualifications – indeed often in a shoebox. e-Portfolios have the potential to free us from such restrictions and such narrow ways of looking at learning.
But I agree with Donald when he says:
Media are linked on the web and cannot be easily stored in a single entity or within a single entity, so the boundaries of a real e-portfolio are difficult to define, and will change. An e-portfolio would have to cope with my social networks but they are proprietary. Information wants to be free fiscally and ontologically. We want to be part of all sorts of expansive and variously porous networks, not boxed in.
E-portfolio systems – as they have been conceived – have often been proprietary – despite Simon Grant’s and others’ best efforts to promote interoperability standards. Even that is not the main problem. The main issue is that our digital identity and thus the story of our personal achievement is scattered across the web. E-portfolios have firstly tended to overly value (and prescribe) formal learning and achievement and secondly have failed to allow us to present our digital presence and life stories in any meaningful way.
Then arises the issue of whether all the effort (and money) expended on e-portfolios has been wasted. On the whole I think not. e-Portfolios is merely a term which was used to encompass the research and development of new forms of technology beyond the VLE – what we now often call Personal Learning Networks or Personal Learning Environments. Perhaps the term e-portfolio is no longer relevant. But that work maintains its coherence and validity. That we have moved on from earlier developments is unsurprising. The use of computers in business and entertainment and for all kinds of other uses is hardly a slow moving field. We cannot expect the use of technology for learning to be any different.
There is one part of Donald’s article with which I would disagree. He talks of a ‘recruitment myth’ saying:
I spent a lot of time recruiting people and what I needed wasn’t huge, overflowing e-portfolios, but succinct descriptions and proof of competences. If by e-portfolio you mean and expanded CV with links to your blog and whatever else you have online, fine. But life is too short to consider the portfolios of hundreds of applicants. Less is more.
In my experience employers are precisely wanting to move away form formal competences to learn what people can do. One Romanian CEO in an advertising company told me he would not employ anyone who did not have an active web presence. Many employers – especially in small enterprises – just Google someone to find out more about them. So yes, I do think we need an application which allows us easily to create an expanded (digital) CV with links to whatever we have online. We do not really have such an application at the moment. If this is to be called an e-portfolio or something else does not matter.
Finally I think Donald disproves his own point when he says:
I can see their use in limited domains, such as courses and apprenticeships, but not in general use, like identity cards.
It seems to me Donald’s “limited domains” are pretty broad. Of course the use of any software, educational or otherwise, is contextual. Contextual in place and time and contextual in terms of why and how we use it. And those are some of the main issues for those wishing to explore the future of e-portfolios or whatever else we call them!
I have been doing some thinking recently on the use of technology for learning in Small and Medium Enterprises (SMEs). Or rather the lack of it. Some six or seven years ago we did a project on this finding that although there was much use of technology for informal learning, there was very little awareness, take up or implementation of elearning systems in SMEs (the book of the project is available on our publications page).
Since then there has been considerable public expenditure in Europe encouraging the enhanced use of technology for learning. Small and Medium Enterprises are seen as a key sector for creating employment and for innovation. Training and Continuing Professional Development are critical to innovation and the growth of SMEs. SMEs do not provide sufficient training because they cannot spare the time for staff to attend external training programmes and because internal training is too expensive. Therefore use elearning – so goes the logic. But the logic is clearly flawed. SMEs have not rushed to embrace the possibilities of elearning, despite pubic subventions. So what are the barriers and constraints. The following list is based on a series of meetings and consultation albeit in the somewhat specialist field of careers guidance, which, in England, is organised through private careers companies under contracts with local and national government. Indeed, one of the problems, I think, is that we have tended to treat SMEs as a homogeneous entity, whilst, in reality, the possibilities and approach in different sectors varies greatly and there is also big differences between an SME of 250 workers (the EU says an SME is any organisation employing less than 300 staff) and small enterprises with say 8 or ten staff.
These barriers could be categorised as social, pedagogical, organsiational and technological. In reality the different categories probably reinforce each other and overlap. But each area needs to be addressed if progress is to be made.
I would be interested in other opinions as to barriers in developing elearning in SMEs – in this or other sectors
I am ever more interested in how we can use technologies for knowledge development and sharing. In terms of research I think we need to bring together ideas and insights from different academic and research communities. Although there has been a traditional of discourse between those working in education and technology developers, this is less so when it comes to ideas about organisational learning and different forms of knowledge.
I have just read an interesting paper by Bengt-Ake Lundvall, Palle Rasmussen and Edward Lorenz on ‘Education in the Learning Economy: a European Perspective’. Let me first say I have always been sceptical about such terms as ‘learning economy’ and ‘knowledge economy ‘which seem to be too often bandied about as a mantra, rather than with any exact meaning. But I would agree with the authors observation that knowledge is becoming obsolete more rapidly than before so that employees have to learn and acquire new competencies. the authors say “It makes a major difference whether economic growth is seen as being fuelled by investments in codified scientific and technological knowledge, or whether it is seen as being driven by learning processes resulting in a combination of codified and tacit knowledge.”
International comparisons tend to focus on the first measure,. looking, for example at expenditure on research and development (R&D) and at the number of science and technology graduates. The latter perspective – captured by the term the learning economy –they say, “can be seen in work focusing on the way informal networking relations, practical problem-solving on the job, and investments in lifelong learning contribute to competence building.”
At the heart of their argument is the nature of different forms of knowledge. They propose “a taxonomy of knowledge where it is divided into four categories (Lundvall & Johnson, 1994):
- Know-what refers to knowledge about ‘facts’. Here, knowledge is close to what is normally called information – it can be broken down into bits and communicated as data.
- Know-why refers to knowledge about causality nature, in the human mind and in society. This kind of knowledge is important for technological development in science-based industries.
- Know-how refers to the ability to do something. It may be related to the skills of artisans and workers. But actually it plays a role in all economic activities, including science and management.
- Know-who involves information about who knows what and who knows what to do as well as the social ability to cooperate and communicate with different kinds of people and experts.
Lundvall, Rasmussen and Edward Lorenz point to important differences in the degree to which these four categories of knowledge can be codified and in how education systems are affected by the degree of codification. the main point of their paper is to look at how traditional schoolings systems have become isolated from society and how the organisation into subjects and disciplines fails to maestro the needs of how we are developing and using knowledge. they also point to dramatic difference sin work organisation and opportunities for work based learning in different countries in Europe concluding that “Educational principles and cultures focusing on collaboration, interdisciplinarity and engagement with real-life problems are needed to prepare people for flexible and innovative participation in the economy and society.”
They do not deal with the issues of how we are using technology for learning and knowledge development although they acknowledge that “data bases can bring together know-what in a more or less user friendly form”. Interestingly they piontyt0 to “the failure of IBM, Microsoft and Hewlett-Packard to develop management information systems that could substitute for ‘the art of managing’ ” despite considerable investment and incentives to do so,
Traditional, Technology Enhanced Learning has focused on the know what and know-why. There has been little attention on the know how. yet it is this form of knowledge which is perhaps the most important within many enterprises and is changing most rapidly. True, we have access to increasing numbers of know-how videos. yet we have possibly failed to develop pedagogical and learning approaches to how to use video and audio in an active sense. We tend to use it in the old English pedagogic sense of ‘watching Nellie’ rather than in any thought through way. and even though the web allows us to find people, their is only limited linkages to knowing who does what well, and even less to “the social ability to cooperate and communicate with different kinds of people and experts.”
Can social networking fill such a gap? Once more my feeling is that it can, but only to a limited extent. Social networki9ng allows us to tell what we are doing and what we are thinking. recommender systems allow the development of patterns. Yet they lack the idea of purpose and intent.
There are many instances of exchange of knowledge through different platforms in communities of practice. equally companies like CISCO or IBM have set up platforms to promote the process of turning tacit knowledge into explicit knowledge though for example podcasts and other companies such as Shell-BP have established extensive wikis for the same purpose. However these initiatives fail to ‘scale=down’ for use in smaller enterprises. One of the issues may be that of fragmentary knowledge and the difficulty of how we can scaffold fragments of knowledge gained through practice – or know how = into wider knowledge bases, which necessarily have to build on purpose and context.
Furthermore, looking at practice in smaller enterprises, the nature of collaboration and social exchange becomes critical, Lundvall, Rasmussen and Lorenz cite the work of Marshall (1923), “who was concerned to explain the real-world phenomenon of industrial districts, (and) emphasised the local character of knowledge. He found that specific specialised industries were concentrated in certain regions and that such industrial districts remained competitive for long historical periods.”
So another issue is how to support that local character of knowledge – and indeed to rethink what local might mean in a connected world.
(More to come in a later post)
Here is the other part of the paper on the future of learning environments which I serialised on this web site last week. In truth it is the section I am least happy with. My point is that young people (and not just young people) are using social software and Web 2.0 technologies for work, play and learning outside institutions. Furthermore the pedagogic approaches to such (self-directed) learning are very different than the pedagogic approaches generally adopted in schools and educational institutions. Social networking is increasingly being used to support informal learning in work. The issue is how to show this. there are a wealth of studies and reports – which ones should I cite. And I am aware that there is a danger of just choosing reports which back up my own ideas. Anyway, as always, your comments are very welcome.
Web 2.0 and Bricolage
Web 2.0 applications and social software mark a change in our use of computers from consumption to creation. A series of studies and reports have provided rich evidence of the ways young people are using technology and the internet for socialising, communicating and for learning. Young people are increasingly using technology for creating and sharing multi media objects and for social networking. A Pew Research study (Lenhart and Madden, 2005) found that 56 per cent of young people in America were using computers for ‘creative activities, writing and posting of the internet, mixing and constructing multimedia and developing their own content. Twelve to 17-year-olds look to web tools to share what they think and do online. One in five who use the net said they used other people’s images, audio or text to help make their own creations. According to Raine (BBC, 2005), “These teens were born into a digital world where they expect to be able to create, consume, remix, and share material with each other and lots of strangers.”
Such a process of creation, remixing and sharing is similar to Levi Struass’s idea of bricolage as a functioning of the logic of the concrete. In their book ‘Introducing Levi Strauus and Structural Anthropology’, Boris Wiseman and Judy Groves explains the work of the bricoleur:
“Unlike the engineer who creates specialised tools and materials for each new project that he embarks upon, the bricoleur work with materials that are always second hand.
In as much as he must make do with whatever is at hand, an element of chance always enters into the work of the bricoleur……
The bricoleur is in possession of a stock of objects (a “treasure”). These possess “meaning” in as much as they are bound together by a set of possible relationships, one of which is concretized by the bricoleur’s choice”.
Young people today are collecting their treasure to make their own meanings of objects they discover on the web. In contrast our education systems are based on specialised tools and materials.
Social networking
It is not only young people who are using social networks for communication, content sharing and learning. A further survey by Pew Internet (Lenhart, 2009) on adults use of social networking sites found:
Lest this be thought to be a north American phenomena, Ewan McIntosh (2008) has provided a summary of a series of studies undertaken in the UK (Ofcom Social Networking Research, the Oxford Internet Institute’s Internet Surveys, Ofcom Media Literacy Audit).
The main use of the internet by young people, by far, is for learning: 57% use the net for homework, saying it provides more information than books. 15% use it for learning that is not ’school’. 40% use it to stay in touch with friends, 9% for entertainment such as YouTube.
Most users of the net are using it at home (94%), then at work (34%), another persons house (30%) or at school (16%). Only 12% use public libraries and 9% internet cafés. Most people’s first exposure to the web is at home.
A further survey into the use of technology for learning in Small and Medium Enterprises found few instances of the use of formal educational technologies (Attwell, 2007). But the study found the widespread everyday use of internet technologies for informal learning, utilizing a wide range of business and social software applications. This finding is confirmed by a recent study on the adoption of social networking in the workplace and Enterprise 2.0 (Oliver Young G, 2009). The study found almost two-thirds of those responding (65%) said that social networks had increased either their efficiency at work, or the efficiency of their colleagues. 63% of respondents who said that using them had enabled them to do something that they hadn’t been able to do before. The survey of based on 2500 interviews in five European countries found the following percentage of respondents reported adoption of social networks in the workplace:
Of course such studies beg the question of the nature and purpose of the use of social software in the workplace. The findings of the ICT and SME project, which was based on 106 case studies in six European countries (Attwell, 2007) focused on the use of technologies for informal learning. The study suggested that although social software was used for information seeking and for social and communication purposes it was also being widely used for informal learning. In such a context:
It is also worth considering the growing use of mobile devices. A recent Pew Internet survey (Lenhart et al, 2010) found that of the 75% of teens who own cell phones in the USA, 87% use text messaging at least occasionally. Among those texters:
Once more, of those who owned mobile phones:
It is not just the material and functional character of the technologies which is important but the potential of the use of mobile devices to contribute to a new “participatory culture” (Jenkins at al). Jenkins at al define such a culture as one “with relatively low barriers to artistic expression and civic engagement, strong support for creating and sharing one’s creations, and some type of informal mentorship whereby what is known by the most experienced is passed along to novices… Participatory culture is emerging as the culture absorbs and responds to the explosion of new media technologies that make it possible for average consumers to archive, annotate, appropriate, and recirculate media content in powerful new ways.”
Thus we can see the ways in which technology and the internet is being used for constructing knowledge and meaning through bricolage and through developing and sharing content. This takes place through extended social networks which both serve for staying in touch with friends but also for seeking information and for learning in a participatory culture.
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