Pontydysgu – Bridge to Learning

This time of the year things are supposed to be quiet. Christmas parties and that kind of stuff. However at Pontydysgu its not like that this year – though a dare say we may stop for the odd mince pie and glass of mulled wine in the next few days.

We have been completing project reports and writing new proposals. And I have been traveling for the last five weeks. So there is plenty to update on this blog.

The week before last I was in Bucharest for the final conference of the PREZENT! project – aiming to increase participation in continuing training for those at risk in the labour market. The project has taken a series of actions over providing access information, and awareness about opportunities for continuing and lifelong learning in Romania.

And it turned out to be a very inter sting event. The conference organisers had produced a draft strategy on training in Romania and used the event for consultation prior to submitting the strategy to the education ministry. Although I was struggling to follow the debate (my Romanian being non existent) the strategy certainly seemed to have sparked off a considerable discussion.

Yet many of the issues were hardly new, or indeed unique to Romania. Delegates were concerned about business models and how training should be financed. Indeed, there seemed to be much support for the idea of a training levy on enterprises. Delegates were concerned about the quality and regulation of training. And delegates were concerned about professional development for training and particularly over the use of technology for training.

Personally I felt they were over optimistic about the potential impact of legislative change or even at getting legislation right. However this might reflect different cultures and certainly in the past there has been some evidence that Romanian governments have taken more interest in training than the UK (although that is not difficult!).

My contribution to the conference was mostly based on the use of technology to support informal learning. And although everyone was very polite and said how much they had enjoyed the presentation I am not sure they got it. Learning remains inextricably bound to formal training programmes usually linked to classroom or workshop delivery. Whilst there might be acknowledgement of the importance of informal learning it goes no further than that.

Possibly it is because trainers see no role for themselves in informal learning. however I have long held that informal learning does not happen by accident. Informal learning depends on rich learning environments be they in school or in the workplace. And informal learning depends on the ability to use that learning in work or in everyday life. For many their job does not provide either that richness in activities or in learning environment. For many the workplace is just a source of drudgery. And this could be the vital role trainers could take – in designing and developing rich learning environments. But I think for that we would require new ways of recognising learning based on learning processes rather than merely accrediting outcomes. And whilst education and training remains dominated by a discourse around competences that doesn’t seem likely to happen.

I have spent some time this morning thinking about the Mozilla Open Badges and assessment project, spurred on by the study group set up by Doug Belshaw to think about the potential of the scheme. And the more I think about it, the more I am convinced of its potential as perhaps one of the most significant developments in the move towards Open Education. First though a brief recap for those of you who have not already heard about the project.

The Open Badges framework, say the project developers, is designed to allow any learner to collect badges from multiple sites, tied to a single identity, and then share them out across various sites — from their personal blog or web site to social networking profiles. The infrastructure needs to be open to allow anyone to issue badges, and for each learner to carry the badges with them across the web and other contexts.

Now some of the issues. I am still concerned of attempts to establish taxonomies, be it those of hierarchy in terms of award structures or those of different forms of ability / competence / skill (pick your own terminology). Such undertakings have bedeviled attempts to introduce new forms of recognition and I worry that those coming more from the educational technology world may not realise the pitfalls of taxonomies and levels.

Secondly is the issue of credibility. There is a two fold danger here. One is that the badges will only be adopted for achievements in areas / subjects / domains presently outside ‘official’ accreditation schemes and thus will be marginalised. There is also a danger that in the desire to gain recognition, badges will be effectively benchmarked against present accreditation programmes (e.g. university modules / degrees) and thus become subject to all the existing restrictions of such accreditation.

And thirdly, as the project roils towards a full release, there may be pressures for restricting badge issuers to existing accreditation bodies, and concentrating on the technological infrastructure, rather than rethinking practices in assessment.

Lets look at some of the characteristics of any assessment system:

The proliferation of new technologies and internet tools is fundamentally changing the way we live and work. The lifelong learning sector is no exception with technology having a major impact on teaching and learning. This in turn is affecting the skills needs of the learning delivery workforce.

Last September, together with Jenny Hughes I undertook a literature review on new pedagogical approaches to the use of technologies for teaching and learning. You can access the full (86 pages) document below.

The research was commissioned by LLUK to feed into the review then being undertaken of teaching qualifications in the Lifelong Learning sector in the UK. The review was designed to ensure the qualifications are up to date and will support the development of the skills needed by the modern teacher, tutor or trainer.

However, we recognised that the gap in technology related skills required by teaching and learning professionals cannot be bridged by qualifications alone or by initial training and a programme of opportunities for continuing professional development (CPD) is also needed to enable people to remain up to date.

The literature review is intended to

• identify new and emerging pedagogies;
• determine what constitutes effective use of technology in teaching and learning
• look at new developments in teacher training qualifications to ensure that they are at the cutting edge of learning theory and classroom practice
• make suggestions as to how teachers can continually update their skills.

Pedagogical Appraches for Using Technology Literature Review January 11 FINAL 1

I have been doing some thinking recently on the use of technology for learning in Small and Medium Enterprises (SMEs). Or rather the lack of it. Some six or seven years ago we did a project on this finding that although there was much use of technology for informal learning, there was very little awareness, take up or implementation of elearning systems in SMEs (the book of the project is available on our publications page).
Since then there has been considerable public expenditure in Europe encouraging the enhanced use of technology for learning. Small and Medium Enterprises are seen as a key sector for creating employment and for innovation. Training and Continuing Professional Development are critical to innovation and the growth of SMEs. SMEs do not provide sufficient training because they cannot spare the time for staff to attend external training programmes and because internal training is too expensive. Therefore use elearning – so goes the logic. But the logic is clearly flawed. SMEs have not rushed to embrace the possibilities of elearning, despite pubic subventions. So what are the barriers and constraints. The following list is based on a series of meetings and consultation albeit in the somewhat specialist field of careers guidance, which, in England, is organised through private careers companies under contracts with local and national government. Indeed, one of the problems, I think, is that we have tended to treat SMEs as a homogeneous entity, whilst, in reality, the possibilities and approach in different sectors varies greatly and there is also big differences between an SME of 250 workers (the EU says an SME is any organisation employing less than 300 staff) and small enterprises with say 8 or ten staff.

1. Lack of resources. Lack of formal based learning courses or resources. Most training programmes and Continuing Professional Development opportunities are face to face. This may reflect culture, lack of awareness of potential of e-learning and lack of technically proficient specialists to develop e-learning resources, plus of course the cost of producing high quality learning materials.
2. Poor infrastructure. Many careers companies have a poor network infrastructure and are using out of date computers with even more out of date web browsers etc. Furthermore many of companies have set up heavy firewalls preventing access to social networking sites.
3. Lack of competence or confidence in use of computers by some careers advisers. May be some reluctance by staff to become involved in elearning.
4. Lack of awareness by senior managers and staff development officers of potential of elearning. Lack of local champions for change
5. Despite all these problems and barriers, most careers advisers use computers as part of their everyday job. There are requirements to use networked systems for record keeping. In addition many use the computers for informal learning and especially for browsing for resources, also using the computer in direct work with clients. However such activity is not viewed by managers as ‘learning’ neither is it accredited.
6. Lack of time. It is difficult to persuade managers to provide time for informal (or formal) online learning, especially given present financial climate. Many do appear to use computer for work purposes at home and in their own time.
7. Cost. Many online resources are expensive and at present careers services are under heavy financial pressure. Is also worth noting that practices of companies in paying for online access by say mobile phone varies greatly. Staff may be unwilling to use mobile devices if are expected to pay themselves.
8. Confidentiality. Much of the work is confidential. This may mitigate against the use of open social software networks.
9. Organisational structures. Careers companies have to bid for contracts and may be unwilling to share learning opportunities or resources with other companies who may be perceived as competitors.
10. Lack of functionality to share informal learning. Are only limited networks and community applications for sharing learning. there are some signs this may be changing but most learning is hared and disseminated face to face or by email.
11. Much of the work of careers advisers take place outside the office. Access to resources including internet may be limited.

These barriers could be categorised as social, pedagogical, organsiational and technological. In reality the different categories probably reinforce each other and overlap. But each area needs to be addressed if progress is to be made.

I would be interested in other opinions as to barriers in developing elearning in SMEs – in this or other sectors

I don’t normally post press releases on this blog. But I think the ideas in this preview of the keynote presentation at the forthcoming UK Jisc online conference is important and deserves wider dissemination. The text is based on a podcast which can be found on the Jisc web site.

“We need to re-engage civil society in a debate about educational purpose.  These are the powerful words of Professor Keri Facer, keynote speaker at the forthcoming JISC innovating e-learning conference. According to her, we need to stop using qualifications as a proxy for a debate about educational success – “how many people need to get up to Level Two skills, how many people need degrees” – and instead start really thinking about the  competencies, skills and attributes students may need to thrive in uncertain times.

In the context of the row over HE funding the UK has neglected the fundamental question about what institutions are for and instead has focused simply on the issue about how to pay for universities as they currently exist.  Facer puts this in the context of the uncontested idea of the knowledge economy which has dominated the discussions about the future of socio-technological change. “For me the critical issue is that we have been working with one idea of the future for nearly twenty years.  The idea of the knowledge economy seems to imply that if only we make sure everybody is educated enough and ensure that they have enough technological skills then we will have a future where everybody will be economically secure.  I think this is contestable when we look at some of the economical and environmental developments that are likely to come about in the next ten years.  If we look carefully at the lived reality of a future ‘knowledge economy’, for example, it may be one of radical polarisation, inequality and injustice.  This is not necessarily an empowering future. As educators we need to start thinking about the other sorts of futures we may want to support our students to create and inhabit.” Facer encourages the audience to start imagining different futures and to examine the kinds of future lives that are offered by this widespread discourse of the knowledge economy.

She urges universities in their governance to be much more closely tied to the needs and aspirations of their communities and to set in place mechanisms for engagement in real debates about how to build sustainable economies. “If we want to imagine different futures we need to create the right kinds of spaces to be able to debate those, public spaces where people are equipped to get into a serious debate about the sorts of socio-technological trajectories that we will be looking at over the next ten to twenty years.”

Yesterday I wrote about the perosna methodology we have been trying out in the European G8WAY project on educational transitions. At the recent project meeting in Bucharest we split into groups to look at some on the initial interviews which have been carried out. I presented two interviews, undertaken in the UK by Angela Rees from Pontydysgu.
We had been asked to look at the interviews and discuss:

1. What is the most relevant learning event of the case?
2. Is this learning event only relevant in its national context or there features common to different countries?
3. How we can make use of this learning event in relation with:

• Benefits for young people (What kind of support can we provide?)
• What is the impact on the proposed project Web 2.0 platform?

In this post, I will present Kat. In our discussion we consiered Kat to be almost a persona in herself, with a little further analysis added to the case study. Kat is focused on what she wants to do and an accomplished self directed learner. She learns from courses, from different jobs she undertakes, from the internet from reading and from her own research. We noted that transition is becoming more and more a permanent or overlapping state. Kat is constantly learning and her life appears a long period of transition with shorter periods of more intense transition occuring from time to time.

In terms of the potential of Web 2.0 to support Kat in her transition she lacks web tools to present her knowledge, research and achievements. Kat also explains that she spends much time searching for potential PhD opportunities. It seems somewhat surprising that noone has thought to develop a portal to allow easy access to such opportunities (or have they?). Kat might also benefit from the provision of e-guidance or e-counselling.

The project partners felt the case study to be relevant for their own countries (Portugal, Greece and Sweden). In fact Kat might be seen as following the typical career of a modern international researcher!

Kat,

Case Study

Motto: Life is what happens while you’re busy making other plans!

Demographic and biographical Characteristics

Kat, 29, female, comes from a well educated background, she is currently living alone in rented accommodation in France. Kat finds herself moving house frequently between London, France, Spain and her family home in Newcastle in order to take advantage of short term work placements as they arise. She enjoys the arts, always has her nose in a book and has an extensive, global network of friends and acquaintances.

Transitions

Educational and transitional pathways:

After graduating from her first degree in Zoology in 2003, Kat has been opportunistic in her method of finding field work, relying on contacts, friends of friends and recommendations.

“The issues I faced were gaining relevant experience to work in my chosen field, although that’s probably an issue specific to ecologists/biologists. I found it wasn’t too hard to get a job, but said jobs were little or no paid field assistant positions. My university lecturer helped me to find my first job, after that it was various contacts I made along the way. I’ve still not decided what I want to be when I grow up!”

This has lead her from the extremes of studying meercats in the Kalahari to birds on Skomer Island. Because of the nature of project work, Kat finds it difficult to find employment all year round. Her long term ambition is to study for a pHd and so lead her own research projects. With some fieldwork and research experience behind her Kat decided that the best way to pursue her dream was to return to Academia, she graduated with an MRes from Imperial College London in 2008 and has since been in a transition period waiting to be accepted onto a pHd. During this time she has been applying for pHd courses in her specialist area and working as an office temp in between taking on temporary research positions. She thought that the Masters level qualification combined with her research experience would give her an advantage in gaining a PhD placement.

Motivations and Strategies: Kat is quite particular about the type of research she wants to do, as such she has limited her search for a doctorate to universities which she perceives to be good. She also has a clear idea of the specific area in which she wants to work. She would rather wait to be accepted to study her own research proposal than compromise her ideals and spend four years working in an area that does not interest her, even if it would mean her being able to lead her own research sooner. She thinks that it is more beneficial to her to work on short term field work jobs in the meantime in order to make more contacts and keep her research experience current.

Ad hoc learning scenarios

The diverse nature of field work means that every six months or so, Kat embarks upon a new project and has to learn a new set of skills from scratch. Examples of this are identifying species of trees or birds, tracking, capturing, tagging and weighing animals, learning to use different laboratory management tools and data entry systems which are unique to the project. The work is very hands on, she says that it would not be possible to learn the skills as part of an on-line training course.

Support Services used

Lecturers and tutors on her first degree course passed on email addresses of researchers working in Kat’s areas of interest, from these few contacts she has built up her own network of potential employers and project supervisors.

Learning type:

Two main ways of learning are detectable:

Learning from practical experiences: Kat learns new skills on the job, now that she is becoming a more experienced researcher, she also finds herself supervising and teaching skills to the less experienced project workers.

Self-directed learning: Kat will find relevant research papers on the internet and also borrows books from the library. She also uses e-books, particularly when she is working outside of the UK.

Information and Communication Technologies

Much of Kat’s networking has been done via email, she also keeps in contact with colleagues via Skype. She uses websites to search for biology PhDs and field assistant positions.

“ I tended to use those websites more just for browsing to look for job adverts rather than creating a profile and finding people with similar interests. People with similar interests tend to be potential competitors for natural science-type jobs & PhDs which are a bit scarce, I imagine a facebook style network might inhibit a free and easy sharing of info and tips on jobs that you’ve seen.

Plus I really doubt that researchers or potential employers would take the trouble to search the site for good candidates. The nature of PhDs and field assistant jobs is that there are so many people wanting them, you just put the advert out there in New Scientist or wherever, then sit back and wait for the applications to flood in.”

She thinks that the most useful web tool would be something that pooled all of the jobs available onto one site,

“kind of like a temping agency who were in touch with every single Life Sciences university department and every ecological organisation in Europe, with details of jobs or field assistants required. You could go to them and say “I have these skills, I’m looking for paid/volunteer work, I’m available from this date” and they could place you in a suitable position. I doubt it’s feasible, as it would be an enormous undertaking but I, for one, would definitely sign up to such a thing. It would take away all the work and the hours and hours spent browsing online for positions.”

She does think that social networking could be useful particularly for putting new graduates in contact with established researchers, however she is very wary of networking with people in the same position as herself because of the fierce competition for jobs and placements.

I have been invited to deliver a keynote presentation at the PLE 2010 conference in July in Barcelona. And the organising committee has asked each of the keynote speakers – the others are Alec Couros, Ismael Peña Lopez and Jordi  Adell to make a short video or slidecast about their presentation. So here is my contribution – hope you like it.

I am towards the end of a long series of meetings, hence the limited posts on this site of late. Whilst the meetings have involved far too much travel (and I wonder if some could have been better done by video), they have allowed me the privilege of meeting and talking to many interesting, motivated and talented teachers, researchers and developers from all over Europe.

Here is just a few reflections on the discussions I have had.

Compared to even two years ago, there seems to be increasing interest and understanding by teachers of the potential of using the the web for learning and especially of using Web 2.0 and social software applications. Especially there appears to be an understanding of supporting learners in constructing their own meanings and understandings, rather than passively consuming materials. Although this may be because many of those I have met are involved in projects, teachers seem more confident about their own learning and about developing their own learning materials. And there is a real excitement about the potential of using multimedia for learning, once more not just consuming but creating audio and video.

This may be just the people I mix with, but many teachers also seem to understand the Learning Management Systems and Virtual Learning Environments are for managing students, rather than providing an active tool for learning.

All this ids important. For years researchers have been saying that a major barrier to the uptake of e-learning has been the attitude of teachers, based on their lack of understanding of the technologies and their poteial for learning. I am not sure if this is true, but I think there is a change underway.

However, there remain very real barriers. Many teachers, whilst aware of the possibilities of new media, say the education system makes it difficult for them to change existing tecahing and learning practice. The reasons vary but include lack of infrastructure, lack of understanding and support from management, an overly prescriptive curriculum, lack of time, and rigid and individualistic assessment practices.

I would see these as real tensions. Teachers are increasingly adapting to the way learners are using new technologies in their daily life. And for the first time we are seeing generations of teachers who themselves have grown up with the internet. Yet still education systems are remarkably conservative and remarkably resilient to changes in society.

This leads to discussions about change. Can teachers themselves initiate such change bottom up through introducing new technologies and pedagogies in their own practice. Can we drive change through modernising teacher training? How effective are projects in embedding change? How about ‘innovation champions’? Can we persuade managements of the potential new ways of tecahing and learning offer? How effective is lobbying for changes in policy – for top down driven innovation.

I suspect the answer is all of these.But I think we have to move beyond the change management idea. This is not going to be an orderly change from ‘old’ policy and practice to a shiny new world of technology enhanced learning. It will be messy. the problem is not the modernisation of schools, but rather that our schooling systems are increasingly dysfunctional within our society and increasingly irrelevant to the way many young people communicate and develop understandings and meanings.

But I still tend to think changes in teaching and learning may come from outside the education systems. It has always seemed odd to me that most research, development and resources in the use of technology for learning have been focused on those already in education – in other words giving more to those that had. The greatest potential of Technology Enhanced Learning is to open up learning to everyone in our societies – to socially disadvantaged people, to different age groups, to those in work and those unemployed. And it is here that we are possibly more free for institutional inertia to experiment and to innovate, to develop new pedagogic approaches and new patterns of playing, working and learning.

In time who knows – the educational establishment may learn from the practice of learning outside the school.

I have just finished reading the ‘New Skills for New Jobs: Action Now‘ report by the Expert Group on New Skills for New Jobs prepared for the European Commission. it is hard to know how important these advisory reports are – but there is little doubt that they reflect the direction of thinking of both the European Commission and European Member States. Furthermore, the European Commission is a major funder of training through the European Social Fund, and also sponsors research and pilot programmes through the Lifelong Learning programme.

The report is interesting in that the self congratulatory hyperbole of the Lisbon Declaration and various follow up initiatives has all gone.

No longer are we to be the most innovative and best educated region of the world by some future date.

Instead the first part of the report presents a sober and somewhat pessimistic viewpoint towards education, skills and employment in Europe.

“Nearly one third of Europe’s population aged 25-64, around 77 million people, have no, or low, formal qualifications and only one quarter have high level qualifications”, the report says. “And those with low qualifications are much less likely to participate in upskilling and lifelong learning. Furthermore, nearly one third of Europe’s population aged 25-64, around 77 million people, have no, or low, formal qualifications and only one quarter have high level qualifications. And those with low qualifications are much less likely to participate in upskilling and lifelong learning. Furthermore,of the five European benchmarks in education and training set for 2010, only one is likely to be reached. Worryingly, the latest figures show that 14.9 % of pupils leave school early with several countries suffering from extremely high drop-out rates; the performance in reading literacy is actually deteriorating. This is not only unacceptable but means that we are way off
meeting the 10 % European target of early school leavers. We are, indeed standing on a ‘burning platform’.

Europe aims to be amongst the most highly skilled regions in the world, yet many European countries are not even in the top 20.flexible learning pathways, and focus on the development of essential skills as well as job-specific skills.”

The report summarises “these essential, transversal, skills” as “mother tongue; foreign language; maths, science and technology; digital competence; learning to learn; social and civic competences; sense of initiative and entrepreneurship;
and cultural awareness/expression.”

The second half of the report is given over to a series of policy recommendations. And despite a promising start in calling for  “‘skills ecosystems’ in which individuals, employers and the broader economic and social context are in permanent dynamic interaction”, there is little new. Much seems to be an exhortation to greater activity and effort but with few practical proposals for change other than more flexibility, more openness and more attention to the labour market.

“It is essential that the European Commission, Member States and employer organisations, in close co-operation with
education and training providers and trade unions, ‘make the case’ for skills and use modern information, communication and marketing techniques to encourage greater commitment to skills upgrading by individuals, employers and public agencies.training and employment.”

Where genuinely radical proposals are put forward they seem designed to shift more responsibility on the individual for ensuring their skills needs match market demand, albeit with some incentives.

“In order to rise to these challenges, education and training must be made more relevant to labour market needs, and more responsive to learners’ needs. This requires more than tinkering with systems and institutions: it compels us to rethink what we want from education”, the report says. But where is that rethinking, other than reshaping educational organisations to meet market needs (and this is hardly new).

There are four sub areas to the recommendations:

1. Provide the right incentives to upgrade and better use skills for individuals and employers.
2. Bring the worlds of education, training and work closer together.
3. Develop the right mix of skills.
4. Better anticipate future skills needs.

Worryingly in providing an example of measures which can help promote higher skills levels the report turns to vouchers – as piloted and discredited in the UK some years ago.

“Two tools to do this are learning vouchers and learning accounts; in the latter an employee can save and accumulate public and private funding and time off from work in order to undertake periodical training.”

The report says “Public spending on labour market programmes, education and training should not be reduced in times of uncertainty (someone should tell that to Peter Mandelson). However its proposes that such funding should be “directed to effective preventive and curative measures.”

Indeed the report goes on to more directive advice for the role of public education organisations or Public Employment Services (PES). “PES should consistently design their training schemes according to market needs as well as to stimulate entrepreneurship and self-employment.”

At the level of design of training programme sand qualifications the report calls says “A systematic matching of job profiles, breaking down job vacancies to their individual components (both of job specific and generic skill requirements), can serve as the basis for effective and efficient matching.”

The call to “Prioritise guidance and counselling services and motivational support for individuals improve the quality of these services and ensure that they tackle stereotypes”, is welcome. Far less is the proposal to establish league tables for courses through  publicising ” in a visible and comparable format on the web the opportunities and offers, as well as the prices and returns, of public and private education and training courses, so that individuals can make informed choices.”

In terms of pedagogy it is little surprise that the report backs the present initiative by the European Commission to promote learning outcomes based programmes. “The learning outcomes approach can serve best the needs of both the learner and the labour market, provided that employers are involved in defining, designing, certifying and recognising learning outcomes. It can help to develop a common language: instead of classifying jobs by occupational type and required qualification, as has been the case so far, we can now move toward describing both in terms of skills and competences.”

There is an interesting section which further refers to transversal skills, here far more narrowly defined. “Moreover, young people often complain that they feel unprepared for the world of work when they get there. The missing link, in
part, lies in a set of desirable skills such as the ability to work quickly, analyse and organise complex information, take responsibility, handle crisis, manage risk and take decisive action.”

There is surprisingly little discussion of digital skills and identities. However the report does say: “Digital and media literacy will be crucial both for life and work, and we should tend to the new goal of digital fluency. For an increasing number of jobs, indeed, digital fluency is increasingly required.”

Learning through work is also promoted but with few examples as to how this can be developed. Indeed much more attention is given to the idea of mini companies within education – the report says these should be introfuced at all levels to help students learn to be entrepreneurial.

All in all a disappointment. I would share the authors concerns over the state of education and skills in Europe and also that spending should be increased and not cut back. But they have failed to propose anything new. Indeed most of the practical policies strongly resemble the attempts by the UK Labour government to reform education and training to be more responsive to market needs and to promote individuals taking more responsibility for their skills and employability. And look where that got us.

Much of our work in Pontydysgu involves trying to support the learning and knowledge development needs of others – individuals and organisations. So it was interesting when I was asked what were our learning needs. This is what I wrote:

Pontydysgu is an SME, based in Wales, UK.
It employees one full time worker, one intern student and four part time workers. Pontydysgu is a research and development company, working in the field of information and technology communications for knowledge development and sharing and education and learning.
Staff are distributed, with three of the workers mainly based n Wales and three in Bremen, Germany. Although the organisation has two offices, in Pontypridd and Bremen, most staff work from home and are heavily reliant on computer based technologies for coordination and communication.
Most of the work of the organisation is project based, with projects varying in length between three months and four years. Clients include both the private and public sector, with a number of projects sponsored by the European Commission. The projects involve a considerable amount of traveling and at any one time, half of the staff may be away from the offices.
Pontydysgu is a knowledge based organisation and the work involves continuos learning in multiple disciplinary based fields. Excepting the Intern student all of the staff are qualified to degree level.
Learning is informal and on-the-job and may take as high as 33 per cent of work time. This process is not unproblematic. There are issues as to how to coordinate learning, how to support what is essentially peer based learning and how to develop a shared organisational knowledge base. Whilst staff are highly motivated in self learning, there is an issue as to how best to balance individual learning interests with organisational learning needs.
Formal courses are generally seen as too inflexible to meet learning needs. Accreditation is not required by the company, but the development and use of a portfolio would allow individual learning to become more transparent than it is at present and allow for potential transfer in future employment.
The organisation has invested in mobile devices and all employees have an iPod touch. However the use of such devices is largely  up to individual staff. The organisation is presently looking at the use of advanced smartphones to improve communication and learning.