A quick and overdue update on the Labour Market Information for All project, which we are developing together with Raycom, the University of Warwick and Rewired State and  is sponsored by the UK Commission for Employment and Skills (UKCES).

LMI for All will provide an online data portal bringing together existing sources of labour market information (LMI) that can inform people’s decisions about their careers.  The database will contain robust LMI from national surveys and data sources providing a common and consistent baseline to use alongside less formal sources of intelligence. Due for release at the end of May 2013, access to the database will be through an open API. the results of queries can then be embedded by developers in their own web sites of apps. We will also provide a code library to assist developers.

The project builds on the commitment by the UK government to open data. despite this, it is not simple. As the Open Data White Paper (HM Government, 2012)highlights,  data gathered by the public sector is not always readily accessible. Quality of the data, intermittent publication and a lack of common standards are also barriers. A commitment is given to change the culture of organisations, to bring about change: ‘This must change and one of the barriers to change is cultural’ (p. 18).

We have talked to a considerable number of data providers including government bodies. It is striking that all have been cooperative and wishing to help us in providing access to data. However, the devil is in the detail.

Much of the data publicly collected, is done so on the condition that is is non disclosive e.e. that it is impossible to find out who submitted that data. And of course the lower the level of aggregation, the easier it is to identify where the data is coming from. And the more the data is linked, the more risk there s of disclosure.

We have developed ways of getting round this using both statistical methods (e.g. estimation) and technical approaches (data aggregation). But it remains a lot of work preparing the data for uploading to our database. And I guess that level of work will discourage others from utilising the potential of open data. It may explain why, transport excluded, their remain limited applications built on the open data movement in the UK.

It may suggest that the model we are working on, of a publicly funded project providing access to data, and then providing tools to build applications on top of that data, could provide a model for providing access to public data.

In the meantime if you are interested in using our API and developing your own applications for careers guidance and support, please get in touch.

There is growing concern over the consequences of the English (Scotland, Wales and Northern Ireland have different policies) government’s cutbacks and privatisation of  careers guidance for young people. The International Centre for Guidance Studies reports on a discussion paper called ‘Cost to the Economy of Government Policy on Career Guidance: A Business Case for Funding and Strengthening Career Guidance in Schools‘ from Lizzie Taylor who is an Careers England Affiliate Member. “The report claims that the economic consequence of current government policy on career education is an escalating annual cost to young people in reduced and lost earnings, reaching £676m p.a. in 2018 before dropping back slightly to £665 m p.a.2022. The total cost in reduced and lost earnings to young people in the period 2013 to 2022 is estimated as £3.2bn.”

For some reason the construction industry is not a sexy research area. Motor cars, yes, machine tools, yes, the computer industry, yes, yes, yes. But poor old construction, boring. Yet in economic terms, construction could be seen as the most important sector in Europe.

Our initial research under the Learning Layers project reveals some interesting contradictions. The construction industry is probably the biggest victim of the present recession. Even the neo liberal UK government is now taking actions to stimulate house building – through the partial nationalisation of mortgage debts. Probably an emphasis on infrastructure projects or on social housing would have had a bigger impact and would have avoided the risk of another house price bubble. But the fact they are doing anything at all shows the problem.

But whilst the recession has badly hit profitability and employment another concern has arisen in our interviews with construction companies. Managers are severely worried about the ability to recruit new trainees and particularly to recruit the better educated apprentices they see as critical to cope with the increasing use of technology in construction. Managers point to the major issue as being the image of the industry – just as in research they consider the industry not to be sufficiently sexy. They are less likely to discuss issues such as wages, opportunities for progression or just the sheer hard physical work involved in many construction trades. Having said that, reality may be very different from practice in other images which have a positive image. Work in the games industry can be hard, poorly paid and boring. And for every kid who makes a fortune out of a mobile app, thousands make no money at all.

Either way they are right in that there will almost certainly be demand for new skills to deal with technology – both in the uses of technology for construction but perhaps more important the changing materials being used in building today, not least due to ecologiocal and energy saving concerns and legislation. Whilst improving initial education training programmes is one response and attempting to improve the image of the industry, the big challenge may be to improve research and development and to develop more continuous training for existing employees. In this short extract form previous research, below, we provide an overview of the industry in Europe and Germany, together with issues in how training – or informal learning – might be improved.

The total turnover of the construction industry in 2010 (EU27) was 1186 billion Euros forming 9,7% of the GDP in 2010 (EU27). The construction industry is the biggest industrial employer in Europe with 13,9 million operatives making up 6,6% of the total employment in EU27. In addition it has a substantial influence on other industries represented by a multiplier effect. According to a study by the European Commission, 1 person working in the construction industry is responsible for 2 further persons working in other sectors. Therefore, it is estimated that 41,7 million workers in the EU depend, directly or indirectly, on the construction sector. Out of the 3,1 million enterprises 95% are SMEs with fewer than 20 and 93% with fewer than 10 operatives.   The level of investment in R&D in the European construction sector is low compared to other sectors. The construction sector only invests a small portion of its total production value in research, development, and innovation.

The developments of new processes and materials provide substantial challenges for the construction industry. The traditional educational and training methods are proving to be insufficient as the rapid emergence of new skill and quality requirements (for example those related to green building techniques) require much faster involvement and action on all three levels (individual, organisational and cluster) in order to react quickly to these changes and exploit opportunities. Without this the market potential is hampered by lack of innovation skills and training gaps (Dittrich, Deitmer 2003). The increased rate of technical change introduces greater uncertainty for firms, which, in turn, demands an increased capacity for problem solving skills (Toner 2011, 7). This situation is aggravated in some fast developing European Regions because skilled craftspeople are missing. Therefore there is increasing need for rapid re- and upskilling of the building workforce across the construction cluster.

The construction industry in Germany is one of the country’s most stable economic sectors. Providing jobs to more than 2,2 million people it holds a market share of 21% making the German construction sector the largest in the EU27 in terms of production value. In Germany the federal states, enterprises and the apprentices share the costs of the dual education system (practical training in schools and on-site training). The German compensation fund for construction industry SOKA-BAU reported a total of 270 million Euros of training allowances and job training costs in 2010 making it just a little more than 0,1% of the total production value. In fact, the building trade has one of the lowest participation rates for employees towards further training provision than any other sector (TNS INFRATEST 2008). This is because much of the formal training offering is only weakly connected with real work tasks. The cost pressure in building enterprises limits chances for time-consuming training measures far away from the workplace (Schulte, Spöttl, 2009). Any mobile support for learning and informing at the work place would be welcomed by companies as well as by building workers themselves. With enterprises paying for all the costs associated with the on-the-job training, SMEs need a cost effective solution to overcome the issues that occur with the rapid development in the technologies, processes and materials.

The UK Commission for Employment and Skills has published an interesting survey of Employer Perspectives Survey, the second in a series of biennial, large scale surveys of employers designed to provide a UK-wide picture of employer perspectives of, and experiences in, the recruitment and skills landscape. The draw attention to the following key findings:

• There are perhaps unexpected signs of business confidence amongst private sector employers: almost half of establishments expect their business to grow in the coming year, and there is also greater confidence amongst younger businesses than older ones.
• Employers typically use a range of channels when they are looking to recruit. They tend to make most use of private recruitment services which they do not have to pay for. Indeed, the single most common channel employers used to find candidates to fill vacant posts was ‘word of mouth’.
• Candidates’ qualifications play a role in most employers’ recruitment processes and decisions, and a significant role for more than two in five. Academic qualifications continue to be better regarded than vocational qualifications.
• Whilst the majority of employers train and plan their training there is a significant core of employers that do not.
• Employers are more likely to provide training internally than to access the external workforce development market, although overall around half of employers do use external channels to deliver workforce development for their staff.
• Employers most commonly look to commercial providers (private sector training firms or third sector providers) when they are looking outside of their own organisation to deliver training.
• Overall take up of vocational qualifications remains at a steady level. However, there has been qualitative improvement in satisfaction with vocational qualifications amongst those employers that offer them.
• Only a minority of all UK establishments offer apprenticeships (15 per cent). However, almost a quarter of those who don’t currently offer Apprenticeships expect to in the coming 2-3 years.
• Employers are open to the recruitment of, or providing opportunities to, young people. Just over a quarter of all establishments, or 62% of those who had recruited, had recruited a young person in the previous 12 months. A quarter of all establishments had offered a placement to schools, college or university students.

A number of these findings appear significant. Employers still often rely on word of mouth – i.e. informal networks – when recruiting. And if qualifications play significant role for more than two in five decisions about who to recruit this means for three out of five they do not! The report also notes that

Academic qualifications continue to be better regarded than vocational qualifications and that when employers are looking to recruit new employees to key occupational roles, they usually anticipate that they will need to develop these new recruits’ skills, at least to some extent. UKCES report that employers are more likely to provide training internally (63 per cent did so) than to access the external workforce development market. Furthermore there is a wide sectoral variation in the provision of external training, ranging from 86 per cent in the Non-Market Services to 49 per cent in Trade, Accommodation and Transport sector.

Here is the next in our occasional series about open and linked data. I wrote in a previous post that we are worki8ngt on developing an application for visualising Labour market Information for use in careers guidance.

One of the major issues we face is the anonymity of the data. fairly obviously, the mo0re sources of data are linked, the more possible it may become to identify people through the data. The UK information Commissioner’s Office has recently published a code of practice on “Anonymisation: managing data protection risk” and set up an Anonymisation Network. In the foreword to the code of practice they say:

The UK is putting more and more data into the public domain.

The government’s open data agenda allows us to find out more than ever about the performance of public bodies. We can piece together a picture that gives us a far better understanding of how our society operates and how things could be improved. However, there is also a risk that we will be able to piece together a picture of individuals’ private lives too. With ever increasing amounts of personal information in the public domain, it is important that organisations have a structured and methodical approach to assessing the risks.

The key points about the code are listed as:

A number of readers have asked me about our ongoing work on using data for careers guidance. I am happy to say that after our initial ‘proof of process’ or prototype project undertaken for the UK Commission for Employment and Skills (UKCES), we have been awarded a new contract as part of a consortium to develop a database and open APi. The project is called LMI4All and we will work with colleagues from the University of Warwick and Raycom.

The database will draw on various sources of labour market data including the Office of National Statistics (ONS) Labour Force Survey (LFS) and the Annual survey of Hours and Earnings (ASHE). Although we will be developing some sample clients and will be organising a hackday and a modding day with external developers, it is hoped that the availability of an open API will encourage other organisations and developers to design and develop their own apps.

Despite the support for open data at a policy level in the UK and the launch of a series of measures to support the development of an open data community, projects such as this face a number of barriers. In the coming weeks, I will write a short series of articles looking at some of these issues.

In the meantime, here is an extract from the UKCES Briefing Paper about the project. You can download the full press release (PDF) at the bottom of this post. And if you would like to be informed about progress with the project, or better still are interested in being involved as a tester or early adapter, please get in touch.

LMI for All Briefing Paper

We are constantly being told that we have to improve our employability skills and qualifications for finding employment. Yet whilst more qualifications may help in getting a job, from a policy perspective if ignores the obvious. There is simply a shortage of work.

New research from the UK Joseph Rowntree Foundation explores the difficulty of job searching for young people seeking low-skilled work in three areas in England and Wales. Their overall finding is that the main problem for disadvantaged young people looking for work is fundamental – a major shortage of jobs.

Other key findings include:

• Over two-thirds of applications (69%) received no response at all.
• 78% of the jobs applied for paid under £7 an hour, while 54% offered the minimum wage. Only 24% of the vacancies offered full-time, daytime work.
• In the weak labour market, 10 jobseekers chased every job compared to five jobseekers in the strong one.
• Jobseekers who do not have high-speed internet at home are at a substantial disadvantage and can only search for jobs sporadically, rather than the daily basis that is required.
• Applications sent a week after jobs were first advertised were half as likely to receive positive responses as those sent in the first three days.
• The research found there was strong evidence that good-quality applicants from neighbourhoods with poor reputations were not more likely to be rejected by employers.
• However, employers expressed a preference for local candidates with easy journeys to work.

Since I wrote my last article on ‘What is the answer to youth unemployment?‘, elections in Greece, France and Germany have seen a decisive rejection of European austerity politics. This is hardly surprising. It doesn’t take a genius to work out that ever deeper cuts and austerity, whilst ultimately cutting the real cost of labour and thus boosting corporate profits, are unlikely to boost growth, jobs or individual prosperity in any way.

The EU reaction has been to call for a new strategy for growth, although details of what that might entail are pretty hazy.

As I wrote in the previous article, one of the main results of the recession has been a massive increase in youth unemployment and, in particular, a substantial increase in graduate unemployment. At the same time companies are increasingly requiring work experience prior to employment resulting in increasing pressure for new graduates to undertake low paid of unpaid internships. Pretty clearly new policies are needed for education and training but there seems little public discussion of this, let alone of what such policies might be. The prevailing EU policy is more of the same and try harder.

To rethink policies for education and training requires looking back at how we got where we are now. And it requires looking at more than just education and training policy – we need to examine the relationship between education and training, labour market policy and economic policy. here I am going to look at just a few aspects of such policies and hope to develop this a little more in the next week or so.

For the last decade – or even longer – economic policy has been driven by a liberal free market approach. In turn labour market policy has similarly been based on deregulating labour markets and removing protection for workers (interestingly, Germany, the one country in Europe where the economy is growing, has probably one of the highest levels of labour market regulation). At a European level, education and training policy has been dominated by a drive to make qualifications more transparent and thus comparable in order to promote the mobility of labour. Employers have been given a greater role in determining the content and form of qualifications. Employability has become a key theme, with individuals being made responsible for keeping their knowledge and skills up to date, often as considerable personal expense. A number of countries have tried to liberalise education and training systems by reducing subsidies for public education and introducing individual voucher schemes.

At them same time the rather ridiculous EU Lisbon declaration, declared the aim to make the EU “the most competitive and dynamic knowledge-based economy in the world capable of sustainable economic growth with more and better jobs and greater social cohesion”, by 2010. Obviously this failed. But in line with such thinking most countries in Europe saw the way forward as moving from old fashioned vocational training to mass university education to cater for the demand for the thousands of new knowledge jobs. These jobs never materialised (except in countries such as the UK in the deregulated financial services sector which ultimately triggered the economic meltdown). As Wikipedia notes:

Much of the initial theorizing about the advent of a fundamentally new era in which economic activity is increasingly ‘abstract’, i.e., disconnected from land, labour, and physical capital (machines and industrial infrastructure) was associated with the ‘business management’ literature of the ‘new economy’ NASDAQ bubble, which collapsed in 2001 (but slowly recovered, albeit, in a leaner format, throughout the 2000s). This literature was initially known more for its hyperbole and faddishness than for its academic/empirical integrity.

In reality, many of the new degree courses were vocational in orientation – such as in the new Universities in the UK or in the Fachshule in Germany. These courses were either for new occupations – for instance in computing or simply replaced traditional vocational qualifications. It is arguable whether such a policy was financially sustainable or even desirable. It is certainly arguable whether an academic programme of learning is more effective for such subjects than traditional forms of work related learning.

To further policies associated with the obsession with the knowledge economy were the raising of the school leaving age and the so called lifelong learning policy. Longer schooling was needed, it was argued, to cope with the needs for higher levels of knowledge and skills for the knowledge rich jobs of the future. And lifelong learning was needed for the learning economies in which knowledge is the crucial resource and learning is the most important process.

At them same time the EU and national governments identified a number of key sectors which were felt to be crucial and which were then promoted through he education systems. In the late 1990s, there were dire predications of a massive shortage of computer programmers which never came to pass. And in the last five years or so EU and national governments have promoted the importance of STEM subjects – Science, Technology, Engineering and Maths as key to the future of employment and economies. Such priorities were based on a business driven policy of skills-matching promoting the “involvement of businesses in forecasting skills needs, through an employers’ survey tool and qualitative studies on the skills needs of business” (EU New Skills, New Jobs policy).

It is clear such policies have failed  and exhorting governments and agencies to try harder will go nowhere. What is needed is a fundamental rethink. As Professor Phillip Brown points out, the Lisbon Strategy was based on the idea that the technological lead then enjoyed by advanced industrial economies would be maintained with an increasing polarisation between highly skilled and well paid jobs in those countries and low paid low skilled manufacturing jobs being undertaken in developing countries. For a variety of reasons, including rapid technology transfer and a massive expansion of public education systems in countries like China and India, this hasn’t happened.

Indeed it may be the very manufacturing sector which was downgraded by EU policy which is the future for jobs in Europe especially in Small and Medium enterprises. For all the talk of high tech, knowledge based jobs. The construction industry is the biggest industrial employer in Europe with 13,9 million operatives making up 6,6% of the total employment in EU27. In addition it has a substantial influence on other industries represented by a multiplier effect. According to a study by the European Commission, 1 person working in the construction industry is responsible for 2 further persons working in other sectors. Therefore, it is estimated that 41,7 million workers in the EU depend, directly or indirectly, on the construction sector. Out of the 3,1 million enterprises 95% are SMEs with fewer than 20 and 93% with fewer than 10 operatives (pdf file). And manufacturing makes up almost 25 percent of the German economy, as opposed to only 11 percent in the United States. German mittelstands – small, family-owned and mid-size manufacturing companies – are key to the manufacturing sector. Rather than relying on university graduates for skills and knowledge, the mittelsands tend to employ graduates from the Dual apprenticeship system.

Indeed, many countries are promoting apprenticeships as one way out of the present mess. The present English coalition government boasts of the increase in the number of apprenticeship places. But in truth most of these places are apprenticeships only in name. The supermarket chain, Morrisons is the largest apprenticeship provider in the UK with many apprenticeship consisting of short induction training courses. To deliver the skills and knowledge for workers in a manufacturing economy through apprenticeship requires high quality training and the active involvement of employers and train unions alike. Moreover it requires social (and financial) recognition fo the value of apprenticeships. that seems a long way away.

To overcome the present crisis of youth unemployment requires a series of radical and interlinked policy initiative involving economic and labour market policies rather than just tinkering with education and training curricula. At a macro econ0omic level it means developing manufacturing industry rather than merely relying on financial services and the high tech knowledge industry sector. It means making sure companies provide high quality training, rather than forcing individuals to be responsible for their own employability. It means making sure that those who have gained vocational qualifications have opportunities to use those skills and knowledge and are properly rewarded for their learning. It means freeing up capital for starting small companies. It means proper financing for vocational schools and providing alternatives to young people rather than just more school and expensive university courses. It means abandoning skills matching and planning for future societal skills needs.

In other words we have to abandon liberalisation and free market ideologies and to recognise that economies and employment are a social function. As such society has to plan for the future of employment and the provision of jobs for young people. Is this too much to ask?

According to the Guardian newspaper, Labour MP Hazel Blears, a member of a cross party parliamentary group of MPs looking at social mobility, says that seven out of 10 people get their next job from someone they know. She said “We need to ensure that young people from working-class backgrounds, whose parents don’t have the same exclusive networks as some in the City of London, are given the opportunities to achieve. This means ending unpaid internships and opening up opportunities as well as education and support.:

I am not quite sure what she means by opening up opportunities. But her claim that seven our of 10 people get their job from someone they know certainly rings true to anecdotal evidence. And although the UK has a national employment service, Job Centre Plus, a quick inspection shows that the jobs advertised tend be public sector or low paid and low skills jobs. There is no requirement in the UK to advertise jobs through government employment services and many of the higher paid jobs are advertised on different commercial online services.

One effect of the recession appears to be that whilst employers are not shedding jobs in the numbers feared (at least in soem countries), they are cutting back on employment by not employing young people.

Increasingly those companies who do take on young people are demanding work experience. Once more in the UK (regulations and practices vary across Europe) there has been an large increase in internship, especially for recent graduates. However, many of those posts are lowly paid if paid at all, restricting access to those who can afford to work for no pay and thus reinforcing the issues around social mobility (or lack of it). And once more, in reality the ‘best’ internships are going to those with contacts. Last year the Conservative party even auctioned an internship with a large accountancy company.

But however grim things may be in the UK, the situation in many European countries is much worse for young people. In Spain, youth unemployment is something like 55 per cent.

Last week I was at an EU Presidency conference which brought together ministers and civil servants responsible for employment and education and training policy from most EU countries (not my usual sort of conference, but they invited me as an ‘expert’ on new technologies). What soon became very apparent is that despite all the concern for what is happening, there were few if any ideas of what to do about it. It was very much business as usual but we have to try harder.

The most interesting contribution was a keynote presentation from Professor Phillip Brown from Cardiff University. He argues that the problem of equality of opportunity based on class,gender or race, has been see as “one of raising absolute standards of achievement to enable all to take advantage of new opportunities for skilled work which the globalisation of labour markets is seen to present (Reich 1991).” In his book ‘The Global Auction’, he argues that Western societies in particular have invested in human capital development, and individuals have taken on high levels of debt, on the understanding that both society as a whole and the individuals concerned will be well rewarded. But the “opportunity bargain” has not been kept.

Firstly it was based on assumption that the advanced industrial countries could grow richer through their lead in the use of advanced technology and a more highly skilled workforce, whilst other countries would rely on low paid jobs for cheap, mass production. That hasn’t  happened with countries like South Korea and China leapfrogging previous production modes and technologies. At the same time India and China are investing hugely in education, particularly in education in STEM subjects (Science, Technology, Engineering and Maths). Secondly rather than see the rise of new well paid, knowledge based jobs in advanced countries, instead , he says we have seen a new wave of “digital taylorisation:.

In a review of the book Peter Wilby says:

Digital Taylorism makes jobs easier to export but, crucially, changes the nature of much professional work. Aspirant graduates face the prospect not only of lower wages, smaller pensions and less job security than their parents enjoyed but also of less satisfying careers. True, every profession and company will retain a cadre of thinkers and decision-makers at the top – perhaps 10% or 15% of the total – but the mass of employees, whether or not they hold high qualifications, will perform routine functions for modest wages. Only for those with elite qualifications from elite universities (not all in Europe or America) will education deliver the promised rewards.

Thus doing more of the same is not an option. Neither is trying to sit out the recession and hope everything will return to normal. At a policy level it is not enough just to tinker with education systems to try to turn out more people with degrees. We need to rethink the relationship between economy, labour market and education and training. Maybe the idea that manufacturing was somehow old fashioned and was being replaced by the knowledge economy was not so clever.

There has been an explosion of interest in Open Data and the potential for linking data to produce new social apps. Yet despite all this attentions, and the growing access to data in some countries such as the UK, the development of new apps has been less than impressive.

Rather than full apps, probably the main use has been the development of interactive visualizations allowing users to explore different data sets and quick visualisations of different data sets. The Guardian newspaper data blog has led the way in the UK and in particular has shown the value of open journalism such as in this discussion on how they got the colours of the maps right.

But the development of more advanced apps has been slower. Probably the biggest take off has been around transport allowing real time timetable tracking etc. But even here the problem of the social purpose and use of data apps is an issue. take this compelling app from the German newspaper Suddeutsche . Its hows graphic representations of train journeys in Germany, providing information on each train’s itinerary and the details of any delay. There is also an interactive timeline, allowing you to watch previous days’ travel play out. Its fun. But I can’t really see that it is much use! Or take this app – available in various forms – using crowd sourced data to find the nearest post box in the UK. Do we really need it? Why not just ask somebody / anybody?

In education there are a number of apps for finding schools etc. But there is little use of open and linked data for learning.

We have been working with a number of organisations to produce open and linked data apps for use in careers guidance. There are now three iterations of what we variously call a TEBO (Technologically Enhanced Boundary Object) or Careers dashboard.

The first was a quick demonstrator which we built to see how it might work. The second works through an API to the Careers Wales beta web site. And the third – more technically advanced – iteration is a database and API developed for UKCES which is not publicly available at present.

One of issues being raised in this work is mediation. In general government / agencies seem to regard data as just standing on its own. Within the TEBO concept we always stressed the need for social mediation and had ideas for a number of ways in which this might happen using social software e.g Question and Answer applications.

In fact mediation takes place at a series of levels – including the selection of data originally collected, and the way data is selected for use and display within an application. Different people will need different apps for interrogating the same data. For instance our Careers Dashboard may have potential interest and use for:

• Young people thinking about career choices;
•  Young people applying to further or higher education, seeking an apprenticeship or employment;
• Adults who are newly unemployed;
•  Long term unemployed adults;
•  Adults considering re-entering education and training (e.g. women returners);
• Adults thinking about a change in career direction (e.g. mid-career changers);
• Parents and carers supporting young people wishing to enter further education, vocational training or employment
• Career professionals – careers teachers, careers advisers and subject teachers; and
• Various others (e.g. educational planners and policymakers, professionals preparing funding applications, researchers).

However, mediation seems to be commonly understood as intervention and then posed as a dichotomy between non intervention or intervention or to put it another way – let end users access to data or only let professionals access to data. This seems to me a misunderstanding of both the potentials and limitations of the data but of the potentially rich ways in which mediation happens and the ways in which technologically can be used in such processes.

It would be interesting to look at mediation within physical communities and through extended web and social media based communities. It would also be interesting to link mediation to the potential quality of careers interventions (i.e. after mediation takes place.)

More to follow…..