Pontydysgu – Bridge to Learning

Like many of you I guess, I have been playing around with Google+ this weekend. And, unlike the clunky experience when Wave first came out, it is fun. Google seem to have got it more or less right in judging when to make a new app at least partly open to the world. Too soon, it doesn’t work and puts people off. Too late, not enough user feedback to be able to judge whether you are going in the right direction.

Google+ has four main ‘areas’. Like most social software interfaces it provides an activity stream but with the ability to switch between different ‘group’ views. These groups are set up through Circles which provides a visual interface to grouping your social network. the interface is pretty intuitive, although it looks far better on my large screen iMac than on my notebook. Working out how to group different contacts is another questions though. I guess I would like the ability to set up subcircles, so I could put all my project colleagues in a circle called projects, and then sub circles for each different project (although you can add people into as many circles as you like already.

Sparks is a little underwhelming, providing essentially access to saved searches, but with little functionality, for instance the features of advanced search, or the ability to add RSS feeds.

Hangout is cool, providing audio and video as well as text conferencing based on a circle or individual members of a circle. I have only tried it with one person so far and the interface and quality was stunning. Be interesting what it looks like with more people. It needs more functionality such as the ability to share files and to share urls and well as just Youtube video but i guess that will be added to in the next few days.

The interface is very clean free of all the usual Facebook clutter. And at the moment it is advert free, though I can’t see that surviving long term. At the moment it is rather sealed off but rumour says Google have develop a full API for + which will be rolled out at some point. Picasso is also built in with a free 7MB storage area for photos.

Perhaps most refreshing is that Google seem to have learned the lesson from Facebook about ownership and privacy. Content is owned by the user and you can get your content out of the application. That is vital for use in education.

And Google+ provides fine grained privacy with the ability to decide who you share with on an action by action basis.

The only thing I have struggled with is the Android App. The reviews say it is very good but I can’t persuade it to conect with my .mac account, rather than my gmail account, which I only use occasionally.

Who is it for? The press reviews tend to think Google is taking on Facebook directly. I am not so sure. Only last week I speculated that the real target for many new social networking apps is the enterprise market, previously the preserve of smaller social networking companies such as Yammer. And linked to Google docs and other cloud services (I assume there will be some levels of integration int he near future) Google+ looks a good contender. Whilst Facebook is a good market place for advertising and publicity, be it for enterprises or education, its shortcomings in terms of ownership and privacy really make it a non starter as far as serious social networking goes. Will people trust Google? I guess it largely depends how they behave. But so far they seem to have learned the lesson from previous less successful ventures into the social networking jungle, and are playing up the privacy aspects of +.

Next week Facebook are expected to hit back with a release of Skype for Facebook. But Skype is now owned by Microsoft and I can’t help thinking Google have timed this well in terms of offering a simple to use free service for video and audio conferencing. Certainly I am going to give it a go for project meetings. The world of social networking is certainly not dull at the moment!

The latest figures for Facebook are interesting. Facebook appears to have had fewer monthly active users at the start of June than at the start of May in the US, UK and Canada — at least according to one data source — even as it has grown bigger than ever worldwide. this could suggest that the market is by now saturated or even that people are moving on.

My own take is that whilst Facebook has alienated significant numbers of people with rampant commercialism and a cavalier attitude to privacy this is probably only amongst early adopters and the tech community. More important is the growth of more niche social networking applications.

Although Linkedin can hardly be described as niche, it is interesting to see the growth of Linkedin Groups and the high level of activity – at least in the groups of which I am a member.

I suspect people are increasingly separating out their presence (and digital identities) in different social networking applications and communities. And whilst size may be good, in terms of income the ‘professional’ social networks may turn out to be more sustainable and profitable tin the long term.

Interesting then to see the launch of a professional networking application for Facebook. In the last few weeks i have had some tens of messages saying:

“I’d like you to join my professional network on Facebook.

Graham – it’s professional networking with friends and friends of friends on Facebook. Feels like it can be very valuable to us.”

The messages come from a Facebook app called BranchOut. Given they all had the same wording I ignored them, but thinking about this blog post I did have a look. But once more I was put off by the privacy or lack of it. Although the video from BranchOut makes a big point that they will not access your photos, it asks for permissions to your wall, to all of your friends and demands an email address to send mail.

I guess once they have your friends list, they are auto spamming with messages such as above. Although once more this may result in rapid growth, I doubt it will do much for their reputation.

Linkedin may be a little staid and boring. But at least it seems to have evolved sensible privacy rules.

I think this will be critical for anyone trying to break into the social networking market.

The Facebook privacy arguments won’t go away. In part this is because as a society we are having to rethink what we mean by personal privacy and how much we are prepared to live our lives openly on the net.

And it is also in part because Facebook are keepi9ng the pressure on for ever more disclosure of data. last weekend Facebook announced that it had expanded the information users are able to share with external websites and applications, to include home addresses and mobile phone numbers. True, this had to be authorised but as is often the case the interfaces for doing this were less than clear. In the event Facebook backed off and on Monday announced they were rethinking this feature. But they will be back.

In one of a series of articles she has written on Facebook in the Guardian newspaper, Jemina Kiss explains Facebook’s motivation:

Facebook’s future – if it is to meet the increasingly inflated aspirations of its “incentivised” investors – is to use a combination of its scale and the acres of intimate information it holds about all of us to find the real money in targeted advertising. The strategy is to gradually open our personal data more and more, making open information the norm, desensitising us to any uncomfortable feelings we might have had about our personal data being released into the wild.

And in turn Facebook’s incentivised investors are driven by the aspirations of Facebook to control the social web and eat into Google’s search driven advertising revenue.

This raises a big question. If ‘social’ is indeed the future of the web, do we necessarily have to give over control to a bunch of investors. Is the web just to become one big shopping mall. Or indeed, is that what it is becoming already?

First a warning. This is the beginning of an idea but by no means fully tho0ught out.It comes from a discussion with Jenny Hughes last week, when we were talking about the future direction of work on Personal Learning Environments.

Jenny came up with three ‘dimensions’ of a PLE – intra-personal, inter-personal and extra personal which I presented at the #TICEDUCA2010 conference in Lisbon

The first – intra-personal – describes the spaces we use to work on our own. This includes the different software we use and the different physical spaces we work in. It is possibel that our intra personal spaces will look quite different – reflecting both our ways of thinking and our preferred ways of working. one interesting aspect of the intra personal learning environment is the importance of aesthetics – including the look and ‘feel’ of the environment. And whilst many of the3 developers I work with undertake usability standards, I do not think they really ever consider aesthetics.

The third dimension – extra personal – refers to the things we do out in the web – to our publications, to blogs like this, to the videos we post – to the things we share with others.

But perhaps the most interesting is dimension is the intra-personal learning environment. This is the shared spaces we use to collaborate and work with others. All too often such spaces are imposed – by teachers or by project coordinators or those responsible for web site development. And all too often they fail – because users have no ownership of those spaces. In other words the spaces are not seen or felt of as part of a PLE. How can this be overcome? Quite simply the inter-personal space needs to be negotiated – to develop spaces and ways of working that everyone can feel comfortable with. Of course this may mean compromises but it is through the process of negotiation that such compromises will emerge.

The problem may be that the PLE has come to be overly associated with personalisation rather than negotiation and ownership and too little attention has been paid to collaboration and social learning. I think it would also be interesting to look at how ideas and knowledge emerge – or as the Mature project would say – how Knowledge matures. In developing ideas and knowledge I suspect we use all three dimensions of our Personal Learning Environment – with new ideas emerging say from reading something in the extra PLE, moving ideas back to the intra PLE for thinking and working and developing and then sharing and working with others in the (negotiated) inter Personal Learning Environment. Of course in practice it will be more complex than this. But i would like to see how these processes work in the real world – although I suspect it would be a methodologically challenging piece of research to carry out. Anyone any ideas?

Graham and I have just got back to Germany after a meeting of the Politics project team in Cardiff. We were following Wednesday’s demonstrations against the proposed hike in university fees live on TV at Cardiff airport – both of us getting very excited and cheering a lot.

The occupation of the Conservative Party headquarters in London was an impressive piece of collective action so to all those involved in the organisation and to all those that turned up on the day, a message of support from Pontydysgu!

However, it did make me wonder how we ever used to do all this without mobile phones, computers or social networking media. Apart from using print media, I seem to remember a lot of organising time spent in public telephone boxes pressing button A and button B. In fact, one of my early ICT competences was learning how to tap the receiver rest up and down to mimic the operation of the dial in order to save the 4d (less than 2p) it cost.

Alec Couros and Graham Attwell have been paired together as co-keynotes at the PLE Conference in Barcelona, Spain, July 8-9. The organizers have asked us to do something different than a typical keynote, so we have been thinking about an unKeynote format. In keeping with the theme of the conference (PLEs), we’re hoping that individuals in our network would be willing to help us frame what this might look like.

How the Session is Going to Work:
We have put together a  a list of questions (see below) and are inviting your responses. We will put together a joint presentation based on your slides.

We will present the ‘keynote’ together but will be encouraging participants – both face to face and remotely – to contribute to the keynote as it develops.

Where We Need Help:

1. We’d like you to respond to one or more of these ‘key questions’ found below. We suggest responding through the creation of a (PowerPoint) slide, or creating a very short video (less than 1 minute?). Or, if you can think of another way of representing your ideas, please be creative.
2. We’d like you to provide questions for us. What did we miss? What are some of the important questions for consideration when exploring PLEs/PLNs in teaching & learning.
3. Please send your responses to graham10 [at] mac [dot] com (and you may cc: couros [at] gmail [dot] com) by July 6/10.

Key Questions:

1. With all of the available Web 2.0 tools, is there a need for “educational technology”?
2. What are the implications of PLEs/PLNs on traditional modes/structures of education?
3. What are the key attributes of a healthy PLE/PLN?
4. What pedagogies are inspired by PLEs (e.g., networked learning, connected learning)? Give examples of where PLEs/PLNs have transformed practice.
5. What are the implications of PLEs/PLNs beyond bringing educational technology into the classroom, and specifically toward workplace/professional learning?
6. If PLEs/PLNs are becoming the norm, what does it mean for teachers/trainers (or the extension: what does it mean for training teachers & trainers)?
7. As our networks continue to grow, what strategies should we have in managing our contacts, our connections, and our attention? Or, extension, how scalable are PLEs/PLNs?
8. Can we start thinking beyond PLEs/PLNs as models? Are we simply at a transitional stage? What will be the next, new model for learning in society? (e.g., where are we headed?)

Rozmawiałam na Skypie z Markiem Hylą, założycielem i moderatorem sieci społecznej SzkoleniaXXIwieku na temat inicjowania i rozwijania sieci społecznych oraz o nowym modelu biznesowym Ning. Oto zapis naszej rozmowy.

IB: Jest Pan znany w Polskiej spolecznosci e-learningowej. Czym się Pan zajmuje zawodowo? W jaki sposób porusza się Pan na codzień w sieci?

MH: Zawodowo jestem menedżerem w firmie szkoleniowej – osobą odpowiedzialną za nowoczesne technologie w procesie szkoleń. Z sieci korzystam zarówno zawodowo, jak i pozazawodowo. Zresztą jak się nad tym zastanowić, to oba te zastosowania się ze sobą łączą. Trudno oddzielić ostrą kreską zawodowe i pozazawodowe korzystanie z sieci. No bo na przykład czy pisanie bloga to zastosowanie zawodowe, czy pozazawodowe? Albo korzystanie z LinkedIn? Albo z GoldenLine?

IB: A dlaczego założył Pan sieć społeczną www.SzkoleniaXXIwieku.pl?

MH: Chyba z kilku powodów. Po pierwsze dlatego, że postawiłem sobie za cel promowanie i rozwój rynku e-learningowego w Polsce. Po drugie dlatego, iż widziałem bardzo pozytywny wpływ na to jak jestem postrzegany przez książkę, którą napisałem, tzn. “Przewodnik po e-learningu“. Fakt bycia autorem bardzo dobrze wpłynął na mój osobisty brand (markę) na rynku, a blog był znacznie ciekawszą formą nawiązania kontaktu z osobami, zainteresowanymi tematem nauczania przez sieć. Warto też zauważyć, że nie bez powodu zacząłem pisać bloga na środowisku Ning, które pozwala właśnie na tworzenie społeczności, a nie po prostu na pisanie tekstów do poczytania. Zależało mi na tym, aby skupić ludzi, móc nawiązać z nimi kontakt.

IB: Dla kogo sieć www.SzkoleniaXXIwieku.pl jest przeznaczona? Dla kogo szczególnie interesująca? Kim są uczestnicy tej sieci i co im daje bycie jej częcią?

MH: Spolecznosc ta jest przeznaczona dla dwóch grup. Pierwsza grupa jest małoliczna – jedynym jej członkiem jestem ja sam . Mówiąc poważnie – blog jest dla mnie, tak jak pamiętnik, takim miejscem, gdzie mogę zapisać “sam dla siebie” rzeczy ciekawe, interesujące, ważne z perspektywy czasu, potrzebne do lepszego zrozumienia zmian jakie dzieją się na rynku. Grupa druga – to oczywiście wszyscy uczestnicy sieci. Udało mi się osiągnąć mój początkowy cel – członkami społeczności jest dość szeroki przekrój osób zarówno z firm, instytucji administracji publicznej, szkół i uczelni. Są tu i dyrektorzy, i specjaliści, i wykładowcy akademiccy, i studenci. Mam nadzieję (i to, póki co moim zdaniem, jest wartością dla uczestników sieci), że to, co wydaje mi się interesujące i co zapisuję “sam dla siebie” może być również interesujące dla innych. SzkoleniaXXIwieku mają jednak charakter dość jednostronnego przekazu. Mimo tego, że można bloga komentować, że jest forum, to jednak głównie piszę ja, a inni czytają. Cóż, taka jest specyfika większości blogów…

IB: Tak, znam ten „problem”. Jakie tematy więc Pan porusza?

MH:  Inicjuję zagadnienie, które czasem trafiają na podatny grunt i budzą dyskusje. Poruszam tematy interesujące mnie, obejmujące przede wszystkim nowoczesne technologie szkoleniowe, styk człowiek – technologia, innowacje technologiczne, które mogą wpłynąć na nasze życie, na to w jaki sposób postrzegamy świat, w jaki sposób się uczymy (w bardzo szeroko pojętym tego słowa znaczeniu).

IB: Z pewnością chciałby Pan, aby więcej inicjatywy wykazywali uczestnicy, np. sami inicjowali nowe tematy lub więcej komentowali …

Myślę o tym, by spróbować w ciągu najbliższych miesięcy lepiej wykorzystać potencjał tych prawie 750 osób, które są członkami społeczności. Planuję, by celebrując 1000 osobę wprowadzić jakieś istotne zmiany w formule społeczności, np. bardziej otworzyć społeczność, złamać trochę formułę jednostronnej komunikacji na rzecz oddania trochę większego pola dla uczestników. Oczywiście wymagało to będzie znacznej pracy stymulacyjnej z mojej strony – ale postaram się tego dokonać. Zadowolony nie jestem, ale nie obrażam się na rzeczywistość. Wiem, że taka jest specyfika sieci, społecznościowych mediów. Wiem jednak, że w dużej liczbie osób, z którymi nawiązałem kontakt tkwi ogromny potencjał. Chcę ten potencjał spróbować wykorzystać. Dlatego zachęcam ludzi do uczestnictwa w społeczności, zostawiania swoich danych, tworzenia profili. Wiem jednocześnie, że działa to na moją niekorzyść jeżli chodzi o liczbę odwiedzin na blogu – utworzenie własnego profilu to jednak dla wielu osób pewna bariera …

IB: Jaka będzie Pana strategia? Jak chce Pan zaktywować członków społeczności?

MH: Jak to osiągnąć? Szczerze powiedziawszy jeszcze nie wiem. Muszę zaproponować coś ciekawego, coś co da wartość uczestnikom sieci. Może od czasu do czasu będziemy robić jakieś ciekawe badania ankietowe, albo będę wysyłać do wszystkich personalnego e-maila z prośbą o wsparcie inicjatywy. Może otworzę formułę społeczności tak, aby każdy jej uczestnik mógł pisać tutaj swojego bloga. Może otworzę grupy zainteresowań. To tylko kilka pomysłów…

IB: To ciekawie pomysły. A ma pan jakis model, wzór? Czy jest jakaś sieć społeczna, która jest dla Pana przykładem?

MH: Mam raczej kilka inspiracji. Ninga wybrałem zachęcony przez Elliotta Masie, który na tym środowisku otworzył “LearningTown“. Zobaczyłem, że można zbudować społeczność liczącą tysiące osób w skali światowej. Stamtąd też zaczerpnąłem np. pomysł grup zainteresowań. Śledzę rozwój różnych trendów w zakresie komunikacji społecznościowej. Na przykład zmiany na LinkedIn pokazują co się zmienia, na co stawiają znacznie bardziej doświadczeni w komunikacji gracze. Przykładem jest coraz bogatsze i lepsze poznawanie ludzi poprzez sieci społeczne. To już nie są tylko podstawowe dane, ale (jeżeli, oczywiście, jest taka wola członka społeczności) możliwość poznania jego gustów czytelniczych, planów podróży itp. Do tego dochodzi oczywiście, coraz doskonalszy profil doświadczeń zawodowych. Innymi słowy – sieci społeczne pozwalają na coraz lepsze zdefiniowanie siebie – z korzyścią zarówno dla siebie samego, np. poprzez lepsze szanse rekrutacyjne, oraz innych, np. poprzez sprawniejsze znalezienie osób, które mogą pomóc w realizacji zawodowych czy pozazawodowych celów.

IB: Moje następne pytanie odnosi się do Ning: Niedawno Ning ogłosił, że zamyka wszystkie swoje darmowe serwisy. Jak zareagowal Pan na ten nowy model biznesowy Ninga? W jaki sposób te zmiany wpłynęły na SzkoleniaXXIwieku?

MH: W zasadzie nie wpłynęło to w żaden sposób na SzkoleniaXXIwieku, gdyż od zawsze korzystam ze środowiska płatnego. Moja reakcja była ostrożnie pozytywna. Chciałbym wierzyć w to, że ruch Ning sprawi, iż serwis będzie lepszy, bogatszy w funkcje, sprawniej działający, z mniejszą liczbą błędów. Działa to, oczywiście, na niekorzyść osób, które założyły społeczności w modelu darmowym, niemniej mówi się coraz częściej o tym, że model wartościowych serwisów w Internecie za darmo zaczyna się kończyć. Nie mam nic przeciw płaceniu rozsądnych pieniądzy za wysoką wartość usług.  Na razie nie odczułem zmian, chyba na to za wcześnie. Pojawiły się wprawdzie jakieś nowe funkcje, ale nie nastąpiła żadna rewolucja.

IB: Na koniec proszę jeszcze powiedziec tym osobom, które same chciałayy założyc podobną sieć społeczną. Co jest ważne, jeżeli chce się (a) zainicjować i (b) umożliwić rozwój własnej sieci społecznej?

MH: Moim zdaniem – trzeba chcieć to robić DLA SIEBIE. Jeżeli liczy się na to, że każdego dnia będziemy mieli setki czy tysiące odwiedzających, to szybko się zniechęcimy. Trzeba starać się być regularnym w tym, co się robi. Jeżeli podejmiemy decyzję, że piszemy co tydzień, to róbmy to co tydzień. Jeżeli mamy to robić co trzy dni, to utrzymujmy ten rytm. Ja staram się każdego miesiąca opublikować kilkanaście wpisów na blogu. Trzeba określić i trzymać styl bloga. Tworzyć go tak, aby ten styl był spójny. Trzeba też rugować z sieci osoby, które nie są gotowe podporządkować się takiemu stylowi. Ja np. byłem zmuszony usunąć profil osoby, która miała nieodpowiednie dla stylu naszej sieci zdjęcie. Mam też praktykę witać indywidualną wiadomością każdego nowego członka społeczności. Raz na kilka dni przeglądam listę nowych członków i wysyłam takie powitanie. Poświęcam na te wszystkie zadania pewnie 2 godzin tygodniowo. To może wydawać się dużo, ale tak czy siak – pewnie połowę tego czasu i tak poświęcałbym na szukanie, czytanie raportów, analizy itp. To co robię dodatkowo to dzielenie się swoimi przemyśleniami z innymi. Nie robię tego czysto altruistycznie. Poprzez moje działania w sieci buduję moja osobistą markę. Moja marka pomaga mi w biznesie, określa mnie w sieci, buduje znacznie doskonalszy profil niż wszystkie LinkdIny razem wzięte.

IB: Dziekuję bardzo za rozmowe. Bardzo chętnie porozmawiam z Panem następnym razem na temat budowania własnej marki w sieci. To też bardzo ciekawy temat …

Over the last two years I have been lucky to work on a project called Rhizome. Rhizome is a research and development project, funded by Eduserv, exploring the key social and technical elements that impact on the construction of online identities.

The Rhizome awareness report, published today and entitled ‘Digital Identity Matters’ highlights the issues we face when dealing with our online identities. It outlines the design pattern approach that has been used to help define a set of problems and their solutions that all relate to our understanding and use of a digital identity. The material is released as an open access resource and is aimed at contributing to a deeper understanding of digital identity and the impact it can have on the individual and those around them. It will be of relevance to anyone who uses the Internet to disclose personal information about themselves – be it purposefully through the use of social media tools or as a result of work-based professional activities. The report can be downloaded from the Rhizome project web site. The following text is an except from the introduction to the report.

“Our relationship with the Internet is changing. Mobile devices, wireless connectivity, and our increasing virtual presence across multiple social media services have all but collapsed the boundary between being online or offline. Together the virtual and the real form the seamless space in which many of us live out our daily lives. We fashion the self through social interaction, community and network affiliations, and here come to construct our identities as well as interpret the identity of others.
The ease with which individuals can now produce, reproduce and distribute digital content has powerfully shifted the ways in which we think about global connectedness, media access and distribution, social action and the production of knowledge.

Our ability to engage so readily with digital media and online networks is empowering but our resultant actions also make us vulnerable. We suffer the pressures of information overload, time management and, as we argue in this publication, the need to curate our increasingly visible digital lives. The Internet is not a set of static objects but a dynamic network of connected, interacting subjects.

How does our online visibility affect who we think we are and our ability to act with purpose and intent? How should we ethically respond to concerns about the impact of one person’s online behaviour upon the lives of others. These are two of the questions that are explored here.

We focus on a design pattern called ‘Putting Children First’ and two supporting case-stories that describe the dangers of using an online photo-sharing service. Together they illustrate the complexities of negotiating our responsibility to others when we are in the process of developing our own digital identities. This pattern offers a design solution for using social media in a thoughtful, literate and ethically responsible way.

One of the aims of this publication is to raise awareness and we hope you will distribute this material as widely as possible.”

Sometimes it it is hard to see anything stopping Facebook ruling the world. But a few years ago it was hard to see anyone ever challenging My Space. And some of us can still remember Friends Reunited. Now the tide may be beginning to change against Facebook. It is Facebook’s own financial greed and their willingness to run roughshod over privacy rights which is threatening their hold.

A new generation of entrepreneurs are emerging with a very different vision and different technologies.

A report in today’s New York Times explains: “A few months back, four geeky college students, living on pizza in a computer lab downtown on Mercer Street, decided to build a social network that wouldn’t force people to surrender their privacy to a big business.” They go onto say: “They have called their project Diaspora* and intend to distribute the software free, and to make the code openly available so that other programmers can build on it. As they describe it, the Diaspora* software will let users set up their own personal servers, called seeds, create their own hubs and fully control the information they share. Mr. Sofaer says that centralized networks like Facebook are not necessary. “In our real lives, we talk to each other,” he said. “We don’t need to hand our messages to a hub. What Facebook gives you as a user isn’t all that hard to do. All the little games, the little walls, the little chat, aren’t really rare things. The technology already exists.”

Meanwhile Facebook itself is showing some signs of recognising the danger.  Nick O’Neill on the All Facebook web site says: “Facing increasing pressure from the media and users, Facebook has called an all hands meeting tomorrow afternoon, at 4 PM Pacific, to discuss the company’s overall privacy strategy according to sources inside the company……..While it’s unknown what Facebook will announce during the meeting, it’s pretty obvious that changes will need to be made if Facebook is going to regain users’ trust. The most likely change will come in the form of a temporary removal of the “Instant Personalization” service, or at the least, a shift to “opt-in”, something many privacy advocates have been calling for.”

A quick report from the European Commission funded Mature project. I am in Vienna this week at a meeting of the project consortium. The project is researching how knowledge matures in organisations and aims to develop and test software tools to support both individual knowledge development and organisational learning.

One of the activities undertaken over the last year was a ‘representative study’ based on interviewing individuals from 125 companies in Europe and look at how knowledge was developed and shared in their enterprise. The results of the survey will be published in the near future on the project web site.

One of the most interesting findings is what processes people perceived as important for knowledge maturing within their organisation and how ell they though these processes were important. The two processes perceived as most important were ‘reflection’ and ‘building relationships’ between people. These were also the two processes seen as amongst the least supported.

This could be seen as offering a strong steer for the development of new software tools. mature is already testing the prototype of a ‘people funding’ tool, designed to make more transparent the skills, competences and interests of employees in an organisation. The issue of ‘reflection’ is more complex. e-Portfolio researchers have always emphasised the centrality of reflection to learning, yet it is hard to see concrete examples of how this can be supported. Your comments on this would be most welcome.