Archive for the ‘TEL’ Category

User Stories and Persona

March 24th, 2014 by Graham Attwell

I worked with Owen Grey on the slides for my presentation on ‘Developing Context and Work Based Mobile Learning in the Construction Sector’ at the Bristol Ideas in Mobile Learning symposium. And I included a series of Persona developed through early work in the Learning Layers project. Owen was not impressed – they are dreadful he said, they do not match reality. He was right and indeed I deleted the slide. But during my presentation, I stated my difficulty with Persona and this led to some discussions (to say nothing of tweets).

In the past I have been fond of persona as a working methodology. Indeed, I even wrote a guide to how to develop Persona for the EU G8way project. Here is an extract:

Identifying Personas

Personas are fictional characters created to represent the different user types within a targeted demographic, attitude and/or behaviour set that might use a site, brand or product in a similar way (Wikipedia). Personas can be seen as tool or method for design. Personas are useful in considering the goals, desires, and limitations of users in order to help to guide decisions about a service, product or interaction space for a website.

A user persona is a representation of the goals and behaviour of a real group of users. In most cases, personas are synthesised from data collected from interviews with users. They are captured in one to two page descriptions that include behaviour patterns, goals, skills, attitudes, and environment, with a few fictional personal details to make the persona a realistic character. Personas identify the user motivations, expectations and goals responsible for driving online behaviour, and bring users to life by giving them names, personalities and often a photo. (Calabria, 2004).

Personas can be based on research into users and should not be based purely on the creator’s imagination. By feeding in real data, research allows design teams to avoid generating stereotypical users that may bear no relation to the actual user’s reality.

Tina Calabria (2004) says personas are relatively quick to develop and replace the need to canvass the whole user community and spend months gathering user requirements and help avoid the trap of building what users ask for rather than what they will actually use.”

The problem is that all too often in synthesising data to produce a representation of a real group of users we do end up with a caricature. This is not just because creators rely purely on their imagination and fail to take account of the research. But (and I will talk more about this issue in a future blog post on Transdisciplinary Action Research), all too often the researcher or creator is just too far from the users to understand the meaning of the research. This distance can include class, geography, language (including domain language) culture and perhaps most critically (at least for the Learning layers project) occupation. And thus, rather than building what users ask for rather than what they will actually use, we build software that only a caricature would use.
That is not to say we should give up on developing Persona. Indeed, a later revision and rewriting of the Learning Layers Perosna was a great improvement. But I think we need to re-examine how we are developing perosna, how we combine them with other tools and approaches and what limitations there may be to their use.

Aumented Reality, practice and performace

March 12th, 2014 by Graham Attwell

Last week I went to the Bristol Mobile Ideas in Mobile Learning Symposium (programme and links here). I thoroughly enjoyed the event. Just a general point before I get to the specifics. I am increasingly bored with large conferences where you sit passively listening to string of paper inputs – good bad or indifferent – and then perhaps get to ask one or two questions. Smaller events such as the Bristol symposium, allow a real discussion and best of all, continued debate in breaks and in the evening. This is the kind of event which promotes learning!

I made a presentation on the Learning Toolbox mobile application we are developing for the Learning Layers project in the penultimate session of the symposium. I followed an intriguing presentation by Daniel Spikol on Using Augmented Reality, Artistic Research and Mobile Phones to Explore Practice-based Learning (see video above). Daniel has been working with Dance groups in Sweden, using the Aurasma Augmented Reality app for recording and augmenting dance performances. At first sight that would seem a long way from my work on developing an app for apprentices in the construction industry. But there were many links. Amongst other things Daniel made two key points which I could relate to. One was the need for continuing and iterative development in the use of apps (and here it was interesting that they had used an existing application, rather than trying to develop their own code). Second was the use of technology in capturing and representing physical performance. And in terms of work based learning, that is exactly what we are trying to do (and struggling with) in using mobile devices. In this regard I am interested in the ideas about practice.  Practice is related to competence and qualification and includes cognitive, affective, personal and social factors (trying to find citation for this). In terms of learning (and using technology for learning) practice based activities – whether based on formal or informal learning – are:

  • Purposeful
  • Heavily influenced by context
  • Often result in changes in behaviour
  • Sequenced in terms of developing a personal knowledge base
  • Social – involving shared community knowledge

Returning to Daniel’s questions, the challenge is how we can design and shape technology to augment practice.

 

 

 

PLE Conference 2014 – Beyond formal: emergent practices for living, learning and working

November 10th, 2013 by Graham Attwell

The PLE conference in 2010 was only intended to be a one off. But here we are, busy organising the 2014 conference.  Why has it been so successful_ Whilst trends and fads in educational technology come and go Personal Learning Environments haven’t gone away.  They couldn’t. They were not just a trendy new bit of technology but an approach to both explaining how people are using technology for learning today and at the same time an approach to reforming and recasting pedagogic approaches to teaching and learning.

And the PLE conference is itself a flipped conference and has built a reputation as one of the best learning events on teh annual conference calendar.

The theme for PLE 2014 conference, announced today will be: “Beyond formal: emergent practices for living, learning and working”. And the European conference, usually held in the first two weeks of July, will be in Tallinn in Estonia. The southern hemisphere version of the conference, held for the last two years in Australia, will be at the  UNITAR International University in Malaysia.

Hopefully the call for contributions will be released in early December. More details on this page when available.

Closing the gap: notes on developing a mobile workplace elearning App

August 23rd, 2013 by Graham Attwell

Mind the Gap, says Geoff Stead referring to the gap between theory and practice in mobile learning. And it is this gap which is perplexing me as we attempt to develop an App (code named Rapid Turbine) for use by German construction apprentices.

Writing in a blog for last year’s MobiMOOC Geoff says:

There are a few academic frameworks that can be useful in evaluating, and reflecting on m-learning:

  1. Laurillard’s Conversational framework (2002) – showing the different roles that technology can play in the process
  2. Park’s Pedagogical Framework for Mobile Learning (2011) – offering a simple matrix to map the transactional and/or social closeness of a learning intervention
  3. Koole’s Model for Framing Mobile Learning (FRAME) – 2009 – showing how the mobile learning is an interaction between the technology, the learner and the context.
frame-venn-i1.png
FRAME model

The one that most connects with my own thinking is FRAME, because it is quite clear that you any theory about m-learning needs to engage with the technology itself (the device), AND the learner (who they are, what they want), AND their social context.

The reason the definition works for me is exactly the reason why I suspect m-learning has proved so problematic to define precisely. It just isn’t one thing. There may well be one core idea in the middle, but this is heavily influenced by factors that are different in different contexts.

Here are some examples, and contrasting ideas:

  • while m-learning at work might be about performance support tools, and access to small nuggets of information; m-learning in the classroom might be more about exploring ideas together, and collaborating on a project
  • while m-learning on a field trip might be exploring your environment (GPS / augmented reality / mapping / camera), m-learning in a lecture theatre might be about taking notes, and looking up references.
  • while BYOD m-learning might be about sharing critical information via any device; a specific iPad activity will be rely on a specific app on a specific, named device

Folks, these are ALL m-learning, but because the circles in the Venn Diagram are filled with different questions, the resulting answer is different.

The core idea behind Rapid Turbine is that it brings teogther learning in different contexts – in the vocational school, in the industry training centre and in the workplace

Thus the pedagogic design of the App needs to be ‘mutable; to reflect these different designs. In the vocational school learning may be more formal and the app needs to scaffold and support apprentices in linking that formal knowledge to the work based learning gained in practice.

In the training centre the use of the App is focused on gaining practical work based knowledge and the presentation of learning materials and learning support needs to reflect that use. In the workplace, the App may be more needed to provide information and knowledge based on the other settings.

The different dimensions of the App should adapt to these different contexts of use. Collaboration, communication and data sharing will vary in each context of use. Thus a use case based on a single scenario or context will only provide us limited help.

Perhaps a dimension or scale lacking in these frameworks is that of depth and breadth, which can be seen as key in linking both the different kinds of knowledge and learning and the different resources which support scaffolded learning.

If we take a particular work task as the basis for an application (as Rapid Turbine does which is why it is high in authenticity and situatedness) then at some points apprentices will want to progress in more depth which perhaps brings in more theoretical learning and in other cases with more breadth which provides more contextual links to other work tasks (and arguably to more holistic work tasks).

The App needs to overcome not just a gap between theory and practice in mobile learning design but the gap between theory and practice in skilled construction work and the gap between informal and formal learning. And that is not easy

Mobile work based Personal Learning Environments

July 8th, 2013 by Graham Attwell

This week is my favourite annual conference – the Personal Learning Environments Conference. And tomorrow I am off to Berlin, where the conference is being held at the Beuth University. The deadline for full papers was last weekend – so I am might relieved to have at least got a first draft of it out by today. It is co-authored with my colleagues Ludger Deitmer and Lars Heinemann from the University of Bremen and is based on work we are doing under the Learning layers project, seeking to develop and up-scale the use of apps for informal learning in the construction and health sectors. The paper focuses on the nature of knowledge used within work processes – what we call work process knowledge and how we can develop co-design processes to support work based learning.

The introduction is posted below and you can download a PDF copy of the full paper.

Introduction

While Technology Enhanced learning (TEL), Personal Learning Environments and the use of mobile devices have been suggested as a means to address the challenge of supporting learning at the workplace, their potential has not yet been fully realized. Despite much theoretical research in the use of mobile devices for work based learning there are still few compelling example of effective practice. Where there are case studies of both mobile devices and PLEs supporting work based learning, these tend to remain isolated with limitations on upscaling or wider adoption.

A critical review of the way information technologies are being used for workplace learning (Kraiger, 2008) concluded that most solutions are targeted towards a learning model based on the idea of direct instruction. TEL initiatives tend to be based upon a traditional business training model transferred from face to face interactions to onscreen interactions, but retaining the standard trainer / learner relationship and a reliance on formal and to some extent standardized course material and curricula.

However research suggests that (not only) in SMEs much learning takes place in the workplace and through work processes, is multi episodic, is often informal, is problem based and takes place on a just in time basis (Hart, 2011). Rather than a reliance on formal or designated trainers, much training and learning involves the passing on of skills and knowledge from skilled workers (Attwell and Baumgartl, 2009). In other words, learning is highly individualized and heavily integrated with contextual work practices.

In the past few years, emerging technologies (such as mobile devices or social networks) have rapidly spread into all areas of our life. However, while employees in SMEs increasingly use these technologies for private purposes and to a lesser extent for information seeking and informal learning, enterprises have not generally recognized the potential of such technologies for supporting learning.

As a consequence, the use of these emerging technologies and support for Personal Learning Environments have not been systematically taken up as a sustainable learning strategy that is integrated with other forms of learning at the workplace.

LMI for All API released

June 9th, 2013 by Graham Attwell

I have written periodic updates on the work we have been doing for the UKCES on open data, developing an open API to provide access to Labour Market Information. Although the APi is specifically targeted towards careers guidance organisations and towards end users looking for data to help in careers choices, in the longer term it may be of interest to others involved in labour market analysis and planning and for those working in economic, education and social planning.

The project has had to overcome a number of barriers, especially around the issues of disclosure, confidentiality and statistical reliability. The first public release of the API is now available. The following text is based on an email sent to interested individuals and organisations. Get in touch if you would like more information or would like to develop applications based on the API.

The screenshot above is of one of the ten applications developed at a hack day organised by one of our partners in the project, Rewired State. You can see all ten on their website.

The first pilot release of LMI for All is now available and to send you some details about this. Although this is a pilot version, it is fully functional and it would be great if you could test it as a pilot and let us know what is working well and what needs to be improved.

The main LMI for All site is at http://www.lmiforall.org.uk/.  This contains information about LMI for All and how it can be used.

The APi web explorer for developers can be accessed at http://api.lmiforall.org.uk/.  The APi is currently open for you to test and explore the potential for  development. If you wish to deploy the APi in your web site or application please email us at graham10 [at] mac [dot] com and we will supply you with an APi key.

For technical details and details about the data go to our wiki at http://collab.lmiforall.org.uk/.  This includes all the documentation including details about what data LMI for All includes and how this can be used.  There is also a frequently asked questions section.

Ongoing feedback from your organisation is an important part of the ongoing development of this data tool because we want to ensure that future improvements to LMI for All are based on feedback from people who have used it. To enable us to integrate this feedback into the development process, if you use LMI for All we will want to contact you about every four to six months to ask how things are progressing with the data tool. Additionally, to help with the promotion and roll out of LMI for All towards the end of the development period (second half of 2014), we may ask you for your permission to showcase particular LMI applications that your organisation chooses to develop.

If you have any questions, or need any further help, please use the FAQ space initially. However, if you have any specific questions which cannot be answered here, please use the LMI for All email address lmiforall [at] ukces [dot] org [dot] uk.

 

Does Google Glass have a serious potential?

May 14th, 2013 by Graham Attwell

The whole debate over Google Glass is a bit of a puzzle. There is certainly plenty of coverage of the initial limited public trails. The tech press is generally in raptures, perhaps because they have at last an innovative new toy to play with (or at least to dream of playing with).

The popular press has run a series of rather contrived stories about how Glass can give you headahes, is dangerous for drivers, is a threat to privacy and how users are showing no respect to others etc. etc. Oh, and someone comes up with an unsupported (and probably non working) plug in that takes a photo when you wink and gets aches of coverage.

What there seems to be no discussion of is the potential for serious applications for Glass. We are looking hard at the possibilities of wearable computers for vocational education and training. We haven’t got our hands on a prototype from Google (we aren’t rich or famous enough). But there are other manufacturers who have already released production versions of glasses with similar if more limited functionality and we hope to be trying these out at Bau ABC, a construction industry training centre in North Germany. I am especially interested in the potential for informal learning.

And there are a whole series of research groups looking at the potential of Glass like products in the medical field.

It would be nice to think that Google would be working with such research. But instead its policy of releasing a number to “Glass Explorers” who pay 1500 dollars each for the privilege looks more like a publicity stunt than any serious attempt at research.

 

MOOCs and beyond

May 14th, 2013 by Graham Attwell

A special issue of the online journal eLearning Papers has been released entitled MOOCs and beyond. Editors Yishay Mor and Tapio Koshkinen say the issue brings together in-depth research and examples from the field to generate debate within this emerging research area.

They continue: “Many of us seem to believe that MOOCs are finally delivering some of the technology-enabled change in education that we have been waiting nearly two decades for.

This issue aims to shed light on the way MOOCs affect education institutions and learners. Which teaching and learning strategies can be used to improve the MOOC learning experience? How do MOOCs fit into today’s pedagogical landscape; and could they provide a viable model for developing countries?

We must also look closely at their potential impact on education structures. With the expansion of xMOOC platforms connected to different university networks—like Coursera, Udacity, edX, or the newly launched European Futurelearn—a central question is: what is their role in the education system and especially in higher education?”

Theories for a digital age

May 12th, 2013 by Graham Attwell

plugin by rob

I enjoyed this presentation by Steve Wheeler at a recent Elesig seminar. Nothing new here. But Steve always produces great slides and it provides a very neat overview pulling together developments in the pedagogy of learning using technology. There is also a recording of the seminar, attended by some 95 participants, on the Elesig portal (login required).

Involving users and scaling up applications for learning

March 18th, 2013 by Graham Attwell

I am spending a lot of time working on the Learning Layers project at the moment. There are two interlinked areas on which I have been thinking. The first is design processes – more particularly how we can develop a user centred or co-design process. And the second is how we can scale the uptake of applications and approaches to learning with technology to significant numbers of users.

the two are interlinked, I think, because if we involve users in every part of the design process, we have a reasonable chance of developing software which is relevant to users. However, having said that, we are realising that different users have very different interests. We are working in two main sectors – or industrial clusters – in the construction sector and in the health sector. Motivations and restrains on the use of technologies for learning vary greatly between the two sectors. In the construction sector there seems a general desire to use technology both to improve the image of the sector – and thus attract new trainees – and to update and improve the quality of both initial and continuing learning. In the medical sector, there is probably more concern on how to update learning and knowledge in a situation where time and opportunity for formal learning is very limited. But interestingly, attitudes towards technology also varies greatly between individuals, even in the same workplace.

The original EU specification for the project is that we focus on sectors where the take up of technology for learning has been limited and is lagging behind. This may be a misconception. In truth in both sectors we are finding plenty of examples of learning practice using technology. But we are also finding many examples where there is little use of technology and even where access to social networks or the use of mobile devices is banned. I suspect that we would find a similar pattern in other sectors. So challenge number one is how we involve workers in the codesign process. Should we focus on those who are enthusiastic – as early adapters – or should we try to involve those more sceptical about the potential of technology to support learning in the workplace?

Challenge number two is around the target to upscale to involve significant numbers of users. Although the project is targeted at workers in Small and Medium Enterprises, and we have a number fo these involved as partners in the project, it is clear that we will have to involve industry organisations in the upscaling. the original application was based on the idea of industrial clusters. There is a great deal of research on such clusters, which I will talk about more in a future article. Enough to say, that we are encountering different forms of organisations which bring together different SMEs. These include industrial clusters, usually around innovation such as the use of green technology in construction. But they may also include different networks and communities of practice which may be more or less fomalised. For instance, in Bremen the Electro Innung brings together over 120 SMEs in the electrical sector of the construction trade. It forms part of the structure of craft chambers through which craft trade companies in Germany are organised. And Communities of Practice can cut across more traditional organisations.

At the moment we are working on a User Engagement plan and looking at the potential interests of different stakeholders in the Learning layers project. The intention is that once we have such a plan we can work out a strategy for interacting with these organisations and for taking forward the user centred design process.

Interestingly Google searches on user engagement produce little of interest, mainly being driven by the concerns of social software companies to gain and retain more users. Hover changing the search string to stakeholder engagement yields far richer results. There seems a valuable tradition of research and development by economic and social development organisations and aid organisations seeking to consult with and involve users in various projects. In particular the Stakeholder Engagement toolkit (from which the diagramme above is taken), produced by the European funded REVIT project, provides a wealth of practical ideas.

I would welcome any feedback and ideas readers have found useful around both user centred design and user engagement.

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    Go here to listen to the radio stream: SoB Online EDUCA 2013 LIVE Radio.

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    News Bites

    Open online STEM conference

    The Global 2013 STEMx Education Conference claims to be the world’s first massively open online conference for educators focusing on Science, Technology, Engineering, Math, and more. The conference is being held over the course of three days, September 19-21, 2013, and is free to attend!
    STEMxCon is a highly inclusive event designed to engage students and educators around the globe and we encourage primary, secondary, and tertiary (K-16) educators around the world to share and learn about innovative approaches to STEMx learning and teaching.

    To find out about different sessions and to login to events go to http://bit.ly/1enFDFB


    Open Badges

    A new nationwide Open Badges initiative has been launched by DigitalMe in the UK. Badge the UK has been developed to help organisations and businesses recognise young people’s skills and achievements online.

    Supported by the Nominet Trust, the Badge the UK initiative is designed to support young people in successfully making the transition between schools and employment using Mozilla Open Badges as a new way to capture and share skills across the web.

    At the recent launch event at Mozilla’s London HQ Lord Knight emphasised the “disruptive potential” of Open Badges within the current Education system. At a time of record levels of skills shortages and unemployment amongst young people all speakers stressed need for a new way to encourage and recognise learning which lead to further training and ultimately employment opportunities. Badge the UK is designed to help organisations and businesses see the value in using Mozilla Open Badges as a new way to recognise skills and achievement and and connect them to real world training and employment opportunities.

    You can find more information on the DigitalMe web site.


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    Apologies for the broken Twitter feeds on this page. It seems Twitter have once more changed their APi, breaking our WordPress plug-in. It isn’t the first time and we will have to find another work around. Super tech, Dirk is on the case and we hope normal service will be resumed soon.


    MOOCs and beyond

    A special issue of the online journal eLearning Papers has been released entitled MOOCs and beyond. Editors Yishay Mor and Tapio Koshkinen say the issue brings together in-depth research and examples from the field to generate debate within this emerging research area.

    They continue: “Many of us seem to believe that MOOCs are finally delivering some of the technology-enabled change in education that we have been waiting nearly two decades for.

    This issue aims to shed light on the way MOOCs affect education institutions and learners. Which teaching and learning strategies can be used to improve the MOOC learning experience? How do MOOCs fit into today’s pedagogical landscape; and could they provide a viable model for developing countries?

    We must also look closely at their potential impact on education structures. With the expansion of xMOOC platforms connected to different university networks—like Coursera, Udacity, edX, or the newly launched European Futurelearn—a central question is: what is their role in the education system and especially in higher education?”


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