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Student Experience Roadmap – what it means for teacher development

May 29th, 2019 by Graham Attwell

Earlier this week the UK Jisc  launched the Jisc NUS roadmap (pdf) designed to support students, course representatives, and union and guild representatives to work with their institution on improving student digital experiences.

Jisc say “Informed by extensive research into learners’ experiences and expectations of technology, the roadmap has been updated following over 77,500 student responses to Jisc’s digital experience insights survey, gathered over three years.

The roadmap – which has been updated from a benchmarking tool Jisc previously developed with the National Union of Students (NUS) and The Student Engagement Partnership (TSEP) – is now freely available online. It enables institutions to identify gaps in their digital provision, while allowing students to compare their digital experiences to others’.”

The roadmap focuses on ‘Good Practice Principles’ which has four levels of progression: First steps, Developing, Developed and Outstanding. Whilst obviously focused on wider aspects of the student experience, one section covers teachers, with the good practice principle being that “Teaching staff are confident users of digital technologies and media.” Students were asked “What one thing would improve the quality of your digital learning and teaching?”  They were further asked to “rate your digital learning and teaching overall” and in a more open question “When digital technologies are used on my course…”

First steps were:

  • Training available for teaching staff in all core systems such as the virtual learning environment, assessment systems and lecture capture
  • E-learning specialist staff are available to support teaching staff
  • All teaching staff can use inclass digital technologies and audio visual equipment
  • All teaching staff can upload content to the VLE and use an online submission and grading system

Developing were:

  • A technology enhanced learning (TEL) or e-learning strategy with goals for teaching staff development
  • There is a growing cohort of teaching staff with digital expertise, supported by elearning specialists
  • All teaching staff can use the specialist academic/professional technologies of their subject area
  • Workshops are available to support the development of digital teaching skills

Developed were:

  • All teaching staff can design digital activities suitable to their subject area and student needs
  • Local e-learning staff or staff digital champions support digital approaches at the course or subject level
  • Staff share digital teaching ‘know how’ via one or more communities of practice
  • Dedicated funding and staff support for digital innovation projects

Developed were:

  • Teaching staff have time allocated to develop, practice and evaluate digital approaches
  • Specific rewards and career pathways for digital teaching expertise and innovation
  • Teachers and students work in partnership to develop new digital approaches
  • There are excellent digital teaching and learning projects that have been recognised outside the organisation

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    News Bites

    Digital Literacy

    A National Survey fin Wales in 2017-18 showed that 15% of adults (aged 16 and over) in Wales do not regularly use the internet. However, this figure is much higher (26%) amongst people with a limiting long-standing illness, disability or infirmity.

    A new Welsh Government programme has been launched which will work with organisations across Wales, in order to help people increase their confidence using digital technology, with the aim of helping them improve and manage their health and well-being.

    Digital Communities Wales: Digital Confidence, Health and Well-being, follows on from the initial Digital Communities Wales (DCW) programme which enabled 62,500 people to reap the benefits of going online in the last two years.

    See here for more information


    Zero Hours Contracts

    Figures from the UK Higher Education Statistics Agency show that in total almost 11,500 people – both academics and support staff – working in universities on a standard basis were on a zero-hours contract in 2017-18, out of a total staff head count of about 430,000, reports the Times Higher Education.  Zero-hours contract means the employer is not obliged to provide any minimum working hours

    Separate figures that only look at the number of people who are employed on “atypical” academic contracts (such as people working on projects) show that 23 per cent of them, or just over 16,000, had a zero-hours contract.


    Resistance decreases over time

    Interesting research on student centered learning and student buy in, as picked up by an article in Inside Higher Ed. A new study published in PLOS ONE, called “Knowing Is Half the Battle: Assessments of Both Student Perception and Performance Are Necessary to Successfully Evaluate Curricular Transformation finds that student resistance to curriculum innovation decreases over time as it becomes the institutional norm, and that students increasingly link active learning to their learning gains over time


    Postgrad pressure

    Research published this year by Vitae and the Institute for Employment Studies (IES) and reported by the Guardian highlights the pressure on post graduate students.

    “They might suffer anxiety about whether they deserve their place at university,” says Sally Wilson, who led IES’s contribution to the research. “Postgraduates can feel as though they are in a vacuum. They don’t know how to structure their time. Many felt they didn’t get support from their supervisor.”

    Taught students tend to fare better than researchers – they enjoy more structure and contact, says Sian Duffin, student support manager at Arden University. But she believes anxiety is on the rise. “The pressure to gain distinction grades is immense,” she says. “Fear of failure can lead to perfectionism, anxiety and depression.”


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